Submission: 2018 Water Price Review standard draft decisions
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Service Commission’s (ESC) standard draft decisions in the 2018 Water Price Review for Barwon Wate...
Submission to the Australian Consumer Law Review – Clarification, simplification and modernisation of the consumer guarantee framework
The Consumer Action Law Centre (Consumer Action), WEstjustice, National Association of Community Legal Centres (NACLC) and Federation of Community Legal Centres (Victoria) Inc welcome the opportunity...
NEM Data Strategy Consultation Paper
Consumer Action welcomes the opportunity to provide a brief submission in response to the Energy Security Board (ESB) Consultation Paper regarding the development of the NEM Data Strategy. Consumer...
AEMC National Energy Retail Amendment (Preventing discounts on inflated energy rates) Rule 2018 Consultation Paper
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Australian Energy Market Commission (AEMC) National Energy Retail Amendment (Preventing discounts on inflate...
Submission – Inquiry into Competition in the Australian Financial System Draft Report
The Consumer Action Law Centre, Financial Counselling Australia and the Financial Rights Legal Centre are pleased to provide a submission in response to the Inquiry into Competition in the Australian...
Oversight of the Australian Financial Complaints Authority: Update to ASIC Regulatory Guide 139
In Australia, everyone should be able to easily access a free, fair, fast and effective service to resolve complaints against financial firms. The establishment of the Australian Financial Complaints...
Consumer Action Submission: Developing a reference price methodology for Victoria’s energy market
Consumer Action welcomes the opportunity to provide a brief submission in response to the Essential Services Commission (ESC) Consultation Paper regarding the development of a methodology to determine...
Summary of Consumer Action submission to Royal Commission on consumer lending and reform recommendations
Consumer Action Law Centre (Consumer Action) has published its submission to the Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector in response to the consumer lending...
Submission: DELWP Consultation Paper – Response to the Bipartisan Independent Review of the Electricity and Gas Retail Markets in Victoria
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the government's Interim Response to the Independent Review of the Electricity and Gas Retail Markets...
An agenda for ageing in Victoria
Currently, there is no plan for the increased longevity and diversity of Victoria’s population. The result is a fragmented approach to policy and programs relating to older people between the ages of...
Water Price Review – Consumer Action recommends water bills be cut by over $700 million over five years
An independent report commissioned by Consumer Action Law Centre has recommended the Victorian water regulator lower the rates for equity and debt costs for water authorities. This would have the effe...
Submission: Facilitating access to consumers’ energy data: Houston Kemp Draft Report
Consumer Action welcomes the opportunity to provide a brief submission in response to the draft report prepared by Houston Kemp, Facilitating access to consumer electricity data (Houston Kemp Report)....
Benefit Change Notice Guidelines Issues Paper
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Australian Energy Regulator’s (AER) benefit change notice guidelines issues paper. As stated in previous sub...
Consumer Action submission to Draft Retail Pricing Information Guidelines
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Draft AER Retail Pricing Information Guidelines (Draft Guidelines). Consumer Action has appreciated the oppo...
Submission: 2018 Water Price Review early draft decisions
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Service Commission’s (ESC) early draft decisions in the 2018 Water Price Review for East Gippsland...
Submission: Debt Agreement Reform
Consumer advocates welcome the reform of the debt agreement regime in the Bankruptcy Amendment (Debt Agreement Reform) Bill 2018. Comprehensive reform is needed to curb the rampant mis-se...
Victorian State Budget Submission 2018-19
Consumer Action Law Centre (Consumer Action) has made a submission to Victoria's Department of Treasury and Finance during the 2018-19 Pre-Budget period. Consumer Action has focused this submission on...
Submission: Consumer Action submission to National Energy Guarantee Draft Design Consultation Paper
Consumer Action welcomes the opportunity to provide a brief submission in response to the Energy Security Board’s (ESB) Draft Design Consultation Paper: National Energy Guarantee (Consultation Paper)....
Drought legal assistance scoping project – Final report
Victoria Legal Aid (VLA) contracted Consumer Action Law Centre (Consumer Action) to undertake a detailed scoping and service model development project for Drought Legal Assistance for Victoria. This...
Submission: Design and Distribution Obligations and Product Intervention Powers
We are grateful for the opportunity to comment on the exposure draft of the Treasury Laws Amendment (Design and Distribution Obligations and Product Intervention Powers) Bill 2018 (the Bill). We s...
Submission: Retirement Living Council Retirement Living Code of Conduct
Consumer Action Law Centre (Consumer Action), Residents of Retirement Villages Victoria (RRVV), Housing for the Aged Action Group (HAAG) and COTA Victoria (COTA Vic) have made a joint submission in re...
Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector – Consumer Action submission part 2
Consumer Action Law Centre has published part 2 of its submission to the Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector today. The submission draws on the experienc...
Submission: Bankruptcy Amendment (Enterprise Incentives) Bill 2017
Financial Rights Legal Centre and Consumer Action Law Centre made a joint submission to the Senate Legal and Constitutional Affairs Legislation Committee's Inquiry into the Bankruptcy Amendment (Enter...
ESC draft audit guideline for energy businesses
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide comment on the Essential Services Commission’s (ESC) draft audit guideline for energy businesses (the draft guideline)....
