Submission in response to the Draft Guidance Note – Payment difficulty and disconnection
We acknowledge the significant work the Essential Services Commission has undertaken in drafting a comprehensive Guidance Note focused on customer outcomes. With expansion and redrafting in some areas...
Submission: Remake of the Estate Agents (Professional Conduct) Regulations 2008
Consumer Action Law Centre (Consumer Action), COTA Victoria and Housing for the Aged Action Group welcome the opportunity to make this submission in relation to the remake of the Estate Agents (Profes...
Submission: Insurance Contracts Regulations 2017
Thank you for the opportunity to make this submission on the exposure draft of the Insurance Contracts Regulations 2017. We appreciate the improvements to enhance the readability and clarity of the Ex...
Joint submission: Options to reform the sale of add-on insurance and warranties in car yards
Our organisations strongly support ASIC’s proposal to mandate a delayed sales model for add-on insurance and warranties sold through car yards, and to improve supervision of these sales. We have held...
Submission: Small Amount Credit Contract and Consumer Lease Reforms
We are pleased to make a submission in regards to the Exposure Draft Bill (the Bill) and Explanatory Materials implementing the Government’s response to the Small Amount Credit Contracts Review (the R...
Submission in response to Customer Price Information – Issues Paper
Consumer Action is happy to contribute to the development of materials to improve consumer engagement in the energy market—with the important caveat that we do not believe consumer engagement initiati...
Submission: Banking Executive Accountability Regime Bill
We welcome the opportunity to provide comments in relation to the Treasury Laws Amendment (Banking Executive Accountability and Related Measures) Bill 2017 (the Bill). We support the Banking Execut...
Supplementary Submission: Open Banking Review
Consumer Action Law Centre (Consumer Action), Financial Rights Legal Centre (Financial Rights) and Financial Counselling Australia (FCA) are pleased to make this supplementary submission in response t...
Supplementary Submission: ACCC New Car Inquiry
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to make a supplementary submission to the Australian Competition and Consumer Commission (ACCC) New Car Retailing Inquiry. Our sup...
Submission: National Water Reform
Water is arguably the most essential of services: without it we would not live. Most of us access water every day for drinking, cooking, washing/hygiene and efficient removal of waste. For some though...
Submission in response to National Energy Retail Amendment (Notification of the end of a fixed benefit period) Rule 2017 Rule Change Consultation Paper
The strategies involved in the proposed Rule Change, and in previous work outlined in the Commission’s consultation paper, reflect policymakers’ continued pursuit of trying to improve the effectivenes...
Litigation Funding and Group Proceedings: Consultation Paper
Consumer Action Law Centre welcomes the opportunity to comment on the Victorian Law Reform Commission’s Consultation Paper on Litigation Funding and Group Proceedings. This is an important and broad...
Inquiry into the Social Services Legislation Amendment (Cashless Debit Card) Bill 2017: Submission
Consumer Action joins with FamilyCare Shepparton to make this submission. Shepparton is the only Victorian community that is currently subject to income management, a policy similar to the Cashless De...
Treasury Laws Amendment (Putting Consumers First—Establishment of the Australian Financial Complaints Authority) Bill 2017
Consumer advocates are very supportive of the move to a one-stop shop external dispute resolution (EDR) scheme that implements the considered recommendations of the Review of the Financial System Exte...
Submission: Open Banking Review
Consumer Action Law Centre, Financial Rights Legal Centre and Financial Counselling Australia are pleased to make this submission in response to the Open Banking Review Issues Paper. We acknowledge t...
Submission: Inquiry into Competition in the Australian Financial System
The Consumer Action Law Centre (Consumer Action), Financial Counselling Australia (FCA) and the Financial Rights Legal Centre (Financial Rights) have welcomed the Productivity Commission’s review of c...
Submission: New Car Retailing Industry ACCC Draft Report
Consumer Action Law Centre (Consumer Action) is pleased to make this submission to the Australian Competition and Consumer Commission (ACCC) new car retail industry market study draft report (the Draf...
Proposed changes to TIO Terms of Reference
ACCAN and Consumer Action Law Centre made a joint submission to the consultation on proposed changes to the Telecommunications Industry Ombudsman (TIO) terms of reference. We are pleased that the TIO...
Review of the National Vocational Education and Training Regulator Act 2011
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Review of the National Vocational Education and Training Regulator Act 2011 (NVETR Act). Consumer Action ha...
Submission: Credit card reform exposure draft legislation
The Consumer Action Law Centre is pleased to comment on the exposure draft Treasury Laws Amendment (2017 Measures No. 8) Bill 2017: Credit card reforms (the Bill) and National Consumer Credit Protecti...
Submission: Comment: Towards a transparent public reporting regime for life insurance claims information
Thank you for the opportunity to comment on the Discussion Paper Towards a transparent public reporting regime for life insurance claims information, outlining the options and issues involved in the n...
Submission: Comment on ASIC CP 284: Example statement of advice for life insurance—Update to RG 90
Thank you for the opportunity to comment on ASIC’s draft Regulatory Guide 90: Example statement of advice: Scaled advice for new customer and Consultation Paper 284. We appreciate the complex and exte...
Submission: APRA powers for non-ADI lenders
The Consumer Action Law Centre (Consumer Action) and CHOICE have made a joint submission on the draft Treasury Laws Amendment (Non-ADI Lender Rules) Bill 2017 (the draft Bill). We support the proposa...
Submission: Banking Executive Accountability Regime
Consumer Action Law Centre has supported CHOICE's submission on the proposed Banking Executive Accountability Regime. We strongly welcome the intent of these reforms. The community rightly expects tha...
