Dispute resolution and complaint handling in the financial services sector – Letter to the Hon. Malcolm Turnbull MP
Consumer advocates have written to the Prime Minister about access to justice in the finance and banking sector. "Our organisations have supported and represented thousands of consumers in disputes w...
EDR Review: Joint Consumer Submission
The following consumer advocacy organisations have made a joint submission to the Ramsay EDR Review: Care Inc Financial Counselling Service and the Consumer Law Centre of the ACT Caxton Legal...
Consumer Protections for Behind the Meter electricity supply
Consumer Action Law Centre (Consumer Action) and Consumer Utilities Advocacy Centre (CUAC) welcome the opportunity to respond to the Council of Australian Governments Energy Council (Energy Council) c...
Review of the Limited Merits Review Regime
Consumer Action Law Centre (Consumer Action) and Consumer Utilities Advocacy Centre (CUAC) welcome the opportunity to respond to the Council of Australian Governments Energy Council (Energy Council) r...
Stand-alone energy systems in the Electricity Market
Consumer Action Law Centre (Consumer Action) and Consumer Utilities Advocacy Centre (CUAC) welcome the opportunity to respond to the Council of Australian Governments’ Energy Council (Energy Council)...
Expansion of the Financial Ombudsman Service’s (FOS) Small Business Jurisdiction
Financial Counselling Australia, Consumer Action Law Centre and Financial Rights Legal Centre welcome the opportunity to respond to the Expansion of FOS’s Small Business Jurisdiction – Consultation Pa...
Draft Life Insurance Code of Practice – Second Public Consultation
Thank you for the opportunity for Consumer Action Legal Centre (Consumer Action) and the Financial Rights Legal Centre (Financial Rights) to comment on the Financial Services Council’s (FSC’s) Draft L...
Independent review of product sales commissions and product based payments
The Consumer Action Law Centre (Consumer Action), Financial Rights Legal Centre (Financial Rights) and Good Shepherd Microfinance (GSM) are pleased to provide a joint submission in response to the Aus...
Productivity Commission Issues Paper – Consumer Law Enforcement and Administration
The Consumer Action Law Centre (Consumer Action) is pleased to provide comment in response to the Productivity Commission Issues Paper – Consumer Law Enforcement and Administration (Issues Paper)....
General Exemption Order Review
Consumer Action has joined with Consumer Utilities Advocacy Centre to make a submission to the Department of Land, Water and Planning Position Paper on the General Exemptions Order. The Paper proposes...
Emergency Service Levy Monitor – price exploitation and false conduct draft guidelines
Consumer Action Law Centre (Consumer Action) is pleased to comment on the Emergency Services Levy Insurance Monitor Act 2016 Draft Guidelines on the prohibition against price exploitation and Draft Gu...
Productivity Commission’s Issues Paper Human Services – Identifying sectors for reform (Issues Paper).
Consumer Action Law Centre is pleased to provide this submission to the Productivity Commission’s Issues Paper Human Services – Identifying sectors for reform (Issues Paper). This submission provides...
Public Inquiry: Data Availability and Use
Consumer Action has provided a submission in response to the Productivity Commission's Issues Paper for its inquiry on Data Availability and Use. The submission primarily focuses on the need to mai...
Submission to the ESC Water Pricing Approach Review
Consumer Action has partnered with the Consumer Utilities Advocacy Centre and the Victorian Council of Social Service to provide a submission to the Essential Services Commission Position Paper, A New...
Review of Enforcement Regimes under the National Energy Laws: Proposed policy positions for consultation
Consumer Action Law Centre welcomes the opportunity to comment on the consultation paper, Review of Enforcement Regimes under the National Energy Laws: Proposed policy positions for consultation, rele...
Parliamentary Inquiry into the Retirement Housing Sector
The Consumer Action Law Centre (Consumer Action), Council on the Ageing Victoria (COTA), Housing for the Aged Action Group (HAAG), Justice Connect (Seniors Law) (Justice Connect) and Residents of Reti...
Redesigning VET FEE-HELP – responding to the Discussion Paper
Consumer Action is pleased to comment on the Australian Government's discussion paper outlining a raft of proposed changes to the VET FEE-HELP system. We have responded positively to a number of key s...
Credit Cards: improving consumer outcomes and enhancing competition
Consumer Action Law Centre (Consumer Action) and the Financial Rights Legal Centre (FRLC) is pleased to comment on the proposed reforms outlined in Credit cards: improving consumer outcomes and enhanc...
Submission to AER on its approval of minimum amount owing for disconnection
Consumer Action has provided a submission to the Australian Energy Regulator on its approval of the minimum amount owing for disconnection of electricity or gas under the National Energy Retail Rules....
Role of LIV in regulation of the profession: Submission
In the June edition of the Law Institute Journal, the Law Institute of Victoria asks “who should regulate the profession”? It is the view of consumer and community lawyers that any modern regulatory...
Consumer property law review: Issue Paper 3: Sale of land and business
Consumer Action Law Centre (Consumer Action) is pleased to make this submission to Consumer Affairs Victoria's (CAV) review of Victoria's consumer property laws on Issue Paper 3: Sale of land and busi...
Australian Consumer Law Review – submission
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to respond to the Australian Consumer Law Review—Issues Paper (Issues Paper). The Review is highly anticipated and offers a...
AER Electricity Ring-Fencing Guideline
Ring-fencing is undertaken when a monopoly business also operates in a contestable market, and some form of functional separation is deemed necessary to ensure the market remains competitive. Read...
Submission to Consumer Property Law Review: Issue Paper 2 – Owners corporations
Consumer Action Law Centre (Consumer Action) is pleased to make this submission to Consumer Affairs Victoria's (CAV) review of Victoria's consumer property laws on Issue Paper 2: Owners corporations (...
