Submission: AEMC’s 2014 Retail Competition Review
Consumer Action has provided comment on the Australian Energy Market Commission’s (the AEMC) 2014 Retail Competition Review Approach Paper. We welcome ongoing reviews of competition within retail mar...
Submission: Filing fees for debtors’ petitions, overseas travel requests and an increase to the realisations charge
A scan of Consumer Action's casework records (including both our legal advice and financial counselling services) reveals that we have on record at least 1900 calls from low income and vulnerable clie...
Submission: Final Report on the Review of Enforcement Regimes under the National Energy Laws
Consumer Action has made a submission to the Standing Council on Energy (SCER) on the Final Report: Review of the Enforcement Regimes under the National Energy Laws Consumer Action supports many of t...
Submission: ACCC consideration of AGL Energy’s proposed acquisition of Macquarie Generation
Consumer Action has made a submission to the Australian Competition and Consumer Commission (ACCC) in response to its Statement of Issues on AGL Energy Limited (AGL) proposed acquisition of the busine...
Submission: AEMC’s review of electricity customer switching options paper
Consumer Action supports the Commission undertaking this review and we agree that timely and accurate transfer processes can "support customer choice" and "confidence" in the competitive retail market...
Submission: Energy White Paper 2014
Consumer Action was pleased to have the opportunity to comment on the Energy White Paper 2014. Our submission is available here....
Submission: 2014-15 Federal Budget
Consumer Action welcomes the Government’s invitation to the Australian community to provide input to the 2014-15 Commonwealth Budget. We are mindful of the current economic conditions and their imp...
Submission: Debt agreement administrators’ guidelines relating to advertising
Consumer Action's MoneyHelp financial counselling practice helps disadvantaged, low income Victorian consumers who are experiencing severe financial distress consumers Victorians, some of who have use...
Submission: Do Not Call Register – registration period
Consumer Action support removing the registration period for the Do Not Call Register so that registration is indefinite (Option Three in the Discussion Paper[i]). Customers actively opt out of unsol...
Submission: Changes to Credit Ombudsman Scheme Rules
Consumer Action had provided comment on the Credit Ombudsman Service’s proposes changes to COSL Rules: 9th Edition. We commend the Credit Ombudsman Service on its drafting of the proposed changes, mo...
Submission: ACCC / ASIC Debt Collection Guideline
Consumer Action has provided comment on the review of the ACCC / ASIC Debt Collection Guideline for Collectors and Creditors. The revised draft Guideline is a significant improvement on the existing...
Submission: Financial System Inquiry—Draft Terms of Reference
Consumer Action welcomes the opportunity to comment on the draft terms of reference for the Financial System Inquiry. In summary, we recommend that: the overall objective for the Inquiry could be e...
Submission: Energy Assured Limited – Revocation and Substitution – A91390 & A91391
Consumer Action’s 2011 submissions to the Code authorisation process recommended the ACCC refuse to authorise the applications, on the grounds that the proposal did not actually improve existing consu...
Submission: Review of the regulation of owners’ corporation managers
Consumer Action has provided comment to the Review of the regulation of owners’ corporation managers Issues Paper. Our submission makes two primary recommendations: that the unfair contract term pr...
Submission: AER Alternative Energy Sellers – Issues Paper
Consumer Action supports the AER's approach in attempting to identify a suitable outcome for consumers in an evolving and increasingly complex energy market. We have provided some comments to encourag...
Joint submission: National Smart Meter Consumer Protection and Safety Review
A coalition of advocates has taken the opportunity to comment on SCER's National Smart Meter Consumer Protection and Safety Review Consultation Paper (Consultation Paper) and the National Energy Retai...
Submission: Regulatory Review of the Motor Car Traders Act (MTCA) 1986
Consumer Action has submitted comment on the Issue Paper for the regulatory review of the Motor Car Traders Act (MTCA) 1986. We generally do not agree that the regulatory burden on traders is exces...
Submission: Post Implementation Review of Ban on Mortgage Exit Fees
Consumer Action has contributed to the Post Implementation Review of the ban on mortgage exit fees. Briefly, this submission supports the existing ban on mortgage exit fees; argues that ava...
Submission: Carbon tax repeal legislation
Consumer Action generally does not support repeal of the legislation that is not linked to imposing a price on carbon emissions, given the dire consequences for Australians from predicted impacts of c...
Submission: Access to Justice Arrangements
Consumer Action has provided a submission to the Productivity Commission on its Issues Paper, Access to Justice Arrangements. The key points and recommendations made in this submission are: The inq...
Joint submission: Independent Review of the Financial Ombudsman Service
Consumer Action and Consumer Credit Legal Centre (NSW) have coordinated and written a consumer submission to the independent review of the Financial Ombudsman Service. The submission contains contribu...
Submission: The performance of the Australian Securities and Investments Commission
Consumer Action Law Centre has made a submission to the Senate Economics References Committee inquiry into the performance of the Australian Securities and Investments Commission (ASIC). Briefly: w...
Submission: Guidelines for Complaint Handling in Organisations
Consumer Action has commented on the draft Revision of AS ISO 10002-2006: Guidelines for Complaint Handling in Organisations. We support the draft guidelines, but have made a number of recommendation...
Submission: Review of Enforcement Regime for National Energy Laws
Consumer Action has made a submission to the Standing Council on Energy and Resources in relation to its Review of National Enforcement Regimes for National Energy Laws. Consumer Action believes regul...
