ombudsman - Consumer Action Law Centre

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REPORT: Victoria overrun with dodgy lemon cars as current dispute process totally unfit for consumers

A groundbreaking report from the Consumer Policy Research Centre (CPRC) has found that over half (54%) of all Victorians who bought used or new car in the past five years experienced major or minor fa...

<img width="1110" height="601" data-src="https://consumeraction.org.au/wp-content/uploads/Releases/Telcos/Telco_GirlPhone3-1110x601.png" class="attachment-digitallaw-blog-two-column size-digitallaw-blog-two-column wp-post-image lazyload" alt="" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1110px; --smush-placeholder-aspect-ratio: 1110/601;" /><noscript><img width="1110" height="601" src="https://consumeraction.org.au/wp-content/uploads/Releases/Telcos/Telco_GirlPhone3-1110x601.png" class="attachment-digitallaw-blog-two-column size-digitallaw-blog-two-column wp-post-image" alt="" />

REPORT: Telco industry has ‘failed on almost every level’ to protect and support vulnerable customers

This latest report by the Telecommunications Ombudsman (TIO) published today, Time for Change is shocking to read and makes it clear that industry self-regulation has failed on almost every level when...

REPORT: Telcos still not doing enough for customers

A new report from the Telecommunications Industry Ombudsman has revealed that the telco industry is still not doing enough to help people suffering from financial hardship. Consumer Action's David...

<img width="1110" height="601" data-src="https://consumeraction.org.au/wp-content/uploads/Releases/Telcos/Telco_GirlPhone3-1110x601.png" class="attachment-digitallaw-blog-two-column size-digitallaw-blog-two-column wp-post-image lazyload" alt="" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1110px; --smush-placeholder-aspect-ratio: 1110/601;" /><noscript><img width="1110" height="601" src="https://consumeraction.org.au/wp-content/uploads/Releases/Telcos/Telco_GirlPhone3-1110x601.png" class="attachment-digitallaw-blog-two-column size-digitallaw-blog-two-column wp-post-image" alt="" />

Increase in TIO complaints underlines need for stronger consumer protections

As the Telecommunications Industry Ombudsman (TIO) Quarter Two Complaints Report reveals a noticeable increase in complaints about telecommunications companies,” Consumer Action is reiterating its cal...

Retirement Villages Amendment Bill 2022 Exposure Draft

Retirement living is an important option for many older Victorians. The proposed Retirement Villages Amendment Act includes some positive measures that will improve consumer protection standards. O...

TIO annual report reveals complaints about mobile services at five-year high

The Telecommunications Industry Ombudsman (TIO) annual report released today has revealed stark contrasts—while complaints about phone and internet services decreased in the year ending 30 June 2022,...

<img width="1110" height="601" data-src="https://consumeraction.org.au/wp-content/uploads/Releases/Telcos/Telco_GirlPhone3-1110x601.png" class="attachment-digitallaw-blog-two-column size-digitallaw-blog-two-column wp-post-image lazyload" alt="" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1110px; --smush-placeholder-aspect-ratio: 1110/601;" /><noscript><img width="1110" height="601" src="https://consumeraction.org.au/wp-content/uploads/Releases/Telcos/Telco_GirlPhone3-1110x601.png" class="attachment-digitallaw-blog-two-column size-digitallaw-blog-two-column wp-post-image" alt="" />

‘Telcos still behaving badly’: Report highlighting key drivers of customer complaints welcomed

Consumer Action has welcomed a report released today from the Telecommunciations Industry Ombudsman (TIO) that reveals a high level of customer complaints about poor mobile services and the continued...

Person holding a mobile phone

Joint consumer submission on the Independent TIO Review

This is a joint submission from Consumer Action Law Centre, the Australian Communications Consumer Action Network (ACCAN), Financial Counselling Australia and WEstjustice. Our submission draws on...

Gerard Brody, CEO Consumer Action

OPINION: That lemon car sour taste just keeps getting worse

Opinion piece by Gerard Brody, CEO Consumer Action Law Centre A version of this opinion piece appeared in the Herald Sun today The pandemic has helped drive second-hand car prices up 50 percent...