Consumer Action’s 2011/2012 Annual Report

Consumer Action’s 2011/2012 Annual Report is now available and features information about our: Legal practice; policy team; MoneyHelp financial counselling service; Volunteer program; and Outrea...

Accessing free insurance advice

The Financial Rights Legal Centre provides a range of self help kits on insurance matters. The Australian Financial Complaints Authority also offers insurance fact sheets on: Life Insuranc...

December 2012

Companies too quick to disconnect utilities: report ABC News, 11 December 2012 Big increase in gas, electricity disconnections ABC News, 10 December 2012 12 days of Christmas on the cards Syd...

Submission: Consumer lease reform

Consumer Action has made a submission to Commonwealth Department of Treasury on cost disclosure and termination fees in consumer lease contracts. The submission argues that: there is no difference...

November 2012

Price rises in gas, electricity contracts under fire News.com.au, 25 November 2012, Karen Collier Kogan, Telstra leak Click Frenzy discounts ahead of online sales News.com.au, 20 November 2012,...

Consumers’ Federation of Australia consumer survey

The Consumers’ Federation of Australia stands up for consumer rights. Its new consumer survey is a chance for you to tell it what is important to you. This survey is open to all consumers in Austra...

Funeral plans: what are you paying for?

We understand that, for many Australians, funeral plans offer a level of certainty and peace of mind, both emotionally and financially. But Australians thinking about taking out a funeral plan should...

Consumer Guarantees: Defective goods and services

Key message: When you buy goods or services, those goods or services must meet certain standards called 'guarantees' under the Australian Consumer Law. Use this template letter if you purchase...

October 2012

Victims in false debt claims The Age, 31 October 2012, Andrea Petrie Consumer law to-do list maps the big picture Daily Telegraph, 25 October 2012, Rosemarie Lentini Shorten's flexible approac...

On the Wire: edition 33

Consumer action has published the October edition of On the Wire, a quarterly publication featuring updates on national energy market reforms and regulatory processes. Edition 33 can be found here....

Senate Select Inquiry on Electricity Prices

Consumer Action has provided evidence to the Senate Select Inquiry on Electricity Prices. Before the committee, Consumer Action argued that consumer welfare has been given insufficient attention by Au...

Motor Finance Wizard – general information

Use this fact sheet if you:  have a contract with Motor Finance Wizard and want more information. More information can be found in our related factsheets: Action Sheet: Motor Finance Wiza...

Motor Finance Wizard – Walker v DTGV1 Pty Ltd

Key Message: DTGV1 Pty Ltd, trading as V1 Leasing, is one of a number of companies which trade under the name of ‘Motor Finance Wizard’; in Walker v DTGV1 Pty Ltd, Motor Finance Wizard w...

Dispute Resolution: Consumer Disputes in VCAT

Key points If you have a dispute with a business, you can make a complaint to VCAT; Small Claims in VCAT are designed for consumers to represent themselves; application fees are usually wai...

Water debt

[box type="note" icon="none"] Use this information sheet if You are having problems paying your water bill Your water business is demanding that you pay more than you can afford You want to kno...

Electricity and gas debt

Use this information sheet if: you are having trouble paying your electricity or gas bill; or you want information about payment arrangements and your rights. You do have rights under the E...

Home Repossession

[box type="note" icon="none"] Use this Fact Sheet if: You are being pursued for payment of a debt; and You are threatened with court action to take possession of your home or other house or land....

Debt Collection – Seeking Compensation in VCAT

Use this factsheet if you: are being hassled by a debt collector think that a debt collector or a creditor might be acting unfairly or unlawfully want to seek compensation for the distress...
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