May 2012

VicRoads ordered to court in parking case ABC Online, 30 May 2012, Sarah Farnsworth Credit limit offers in the spotlight Briefed: The Law Blog, Herald Sun, 28 May 2012, Gerard Brody Short-chan...

April 2012

Banks target vulnerable customers The Sunday Age, 29 April 2012, Deborah Gough Anger over changes to payday loans Sydney Morning Herald, 25 April 2012, Ruth Williams Electricity consumers pay...

Joint submission: Reforming flood insurance (Treasury)

Joint submission with Financial Counselling Australia, the Insurance Law Service and Footscray Community Legal Centre in response to the Commonwealth Government’s consultation paper Reforming Flood In...

Credit limit offers in the spotlight

We’ve all seen letters, emails or text message from banks trying to entice us to increase our credit limits. They come in a range or forms from Congratulations, you’ve been pre-approved, to Increase y...

Energy retailers urged to end door-to-door sales

Consumer Action has challenged Australia's energy retailers to put an end to door-to-door energy sales. The Centre issued the challenge on the back of new research showing 77 per cent of Australians h...

March 2012

Court action follows door-to-door complaints PerthNow, 27 March 2012 Mortgage delinquency rate spikes ABC Radio, PM, 27 March 2012, Michael Janda Baillieu Government backs water fines for late...

February 2012

Flood cover: Insurers are still waiting Insurance News, 27 February 2012 Gillard Government doubles the maximum interest rate vulnerable consumers can be slugged The Daily Telegraph, 25 February 20...

Do I have to pay an old debt?

Key Messages: There are time limits for taking legal action.  This means that your debts may become too old for a creditor to successfully take legal action against you. Get advice before maki...

Federal Government’s Energy White Paper consultation

Consumer Action made a substantial submission to the Federal Government’s Energy White Paper consultation. The Draft White Paper is largely directed to industry development and investment, but is sile...

Submission: Gift Cards in the Australian Market

We’ve made a submission to the Commonwealth Consumer Affairs Advisory Council (CCAAC) in response to its Issues Paper, Gift Cards in the Australian Market. We’ve argued that consumers should be better...

Submission: Gift cards in the Australian market (CCAAC)

Submission to the Commonwealth Consumer Affairs Advisory Council in response to its Issues Paper: Gift Cards in the Australian Market. To read our submission, please click: Issues paper- gift cards i...

Debt collection

Consumer Action regularly receives complaints from consumers that are persistently contacted by debt collectors. In our experience, most debtors that contact our services have a genuine desire to repa...

You wont sleep well after these sleep seminars

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Submission: Interest free disclosure method (Treasury)

Submission to Commonwealth Treasury regarding proposed regulation on proper disclosure of ‘interest free’ credit card offers. To read our submission, please click: Interest Free Disclosure Method...

Exploitative credit— payday loans and consumer leases

Financial inclusion is not only about access to financial services, but protection from exploitative products that are inappropriate to consumers' needs. Over the last three years, we have campaigned...

Do Not Knock—stopping unwanted door-to-door salespeople

Door-to-door salespeople often use high-pressure tactics to get people to buy products they don’t want, don’t need, and can’t afford. We’ve heard of cases where people have been deliberately misled, a...
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