VicRoads ordered to court in parking case ABC Online, 30 May 2012, Sarah Farnsworth Credit limit offers in the spotlight Briefed: The Law Blog, Herald Sun, 28 May 2012, Gerard Brody Short-chan...
The Consumer Action Law Centre has lodged a complaint with the Financial Ombudsman Service (FOS) against the National Australia Bank (NAB) and is seeking to have its client’s NAB student loan terminat...
In brief, this submission recommends: With regards to hardship variations that Government consider providing detailed guidance to credit providers, perhaps through ASIC, to assist them to better a...
The following is a joint submission in response to Treasury's April 2012 discussion paper on proposed reforms to Small Amount Credit Contracts. This submission has been prepared by Consumer Action La...
This review is about 'enabling consumers to make informed choices about the way they use electricity can help achieve efficient investment'. Consumer Action agrees that there are opportunities to impr...
Banks target vulnerable customers The Sunday Age, 29 April 2012, Deborah Gough Anger over changes to payday loans Sydney Morning Herald, 25 April 2012, Ruth Williams Electricity consumers pay...
The marketing of products and services to consumers who are likely to be interested in the offer, or to be profitable for the business, is not new. However, with the development of more sophisticated...
Common themes emerging in consumer complaints about some private colleges and training institutions has prompted the Consumer Action Law Centre to publish a guide about common problems, how to avoid t...
The Consumer Action Law Centre has condemned the Federal Government’s proposed amendments to its Credit Enhancements Bill, calling them a cave in to industry lobbying and lamenting a lost opportunity...
Joint submission with Financial Counselling Australia, the Insurance Law Service and Footscray Community Legal Centre in response to the Commonwealth Government’s consultation paper Reforming Flood In...
This submission responds to the Directions Paper released by the Australian Energy Market Commission's on a National Energy and Gas Rule change proposal relating to the economic regulation of networks...
In a submission lodged today, the Consumer Action Law Centre called for the Australian Energy Market Commission to proceed with an energy rule change that would put downward pressure on household ener...
This submission responds to the Initial Discussion Paper of the Expert Panel reviewing the Limited Merits Review regime for energy regulatory decisions. Read our submission click: Initial submission...
We’ve all seen letters, emails or text message from banks trying to entice us to increase our credit limits. They come in a range or forms from Congratulations, you’ve been pre-approved, to Increase y...
The Consumer Action Law Centre says a case in which it is assisting an elderly retirement village resident with her dispute before the Victorian Civil and Administrative Tribunal (VCAT) demonstrates t...
The Consumer Action Law Centre has challenged Australia's energy retailers to put an end to door-to-door energy sales. The Centre issued the challenge on the back of new research showing 77 percent of...
Consumer Action has challenged Australia's energy retailers to put an end to door-to-door energy sales. The Centre issued the challenge on the back of new research showing 77 per cent of Australians h...
Court action follows door-to-door complaints PerthNow, 27 March 2012 Mortgage delinquency rate spikes ABC Radio, PM, 27 March 2012, Michael Janda Baillieu Government backs water fines for late...
Flood cover: Insurers are still waiting Insurance News, 27 February 2012 Gillard Government doubles the maximum interest rate vulnerable consumers can be slugged The Daily Telegraph, 25 February 20...
The Consumer Action Law Centre has welcomed the proceedings initiated by the Australian Competition and Consumer Commission against three energy retailers and their marketing companies in relation to...
Submission to Commonwealth Treasury on the proposal to introduce key facts sheets for home building and home contents insurance contracts. To read our submission, please click here: Home Building and...
Submission to the Australian Competition and Consumer Commission on the proposed acquisition of Loy Yang Power (GEAC) by AGL Limited To read our submission, please click: AGL Energy : GEAC acquisitio...
A group comprising consumer advocates and welfare agencies has made an eleventh hour plea to members of the Victorian Upper House, urging them to amend a bill which would allow metropolitan water busi...
Submission to the Review of the Australian Government’s Regulatory Impact Assessment Process To read our submission, please click: Review of the Regulatory Impact Assessment process...
Key Messages: There are time limits for taking legal action. This means that your debts may become too old for a creditor to successfully take legal action against you. Get advice before maki...
Consumer Action made a substantial submission to the Federal Government’s Energy White Paper consultation. The Draft White Paper is largely directed to industry development and investment, but is sile...
We’ve made a submission to the Commonwealth Consumer Affairs Advisory Council (CCAAC) in response to its Issues Paper, Gift Cards in the Australian Market. We’ve argued that consumers should be better...
Common themes emerging in consumer complaints about some private colleges and training institutions has prompted the Consumer Action to publish a guide about common problems, how to avoid them and whe...
Use this fact sheet if you: are being hassled by a debt collector; or think that a debt collector or a creditor might be acting unfairly or unlawfully What do I do if I am being hassled b...
Use this fact sheet if: a creditor or debt collector has contacted you demanding that you pay a consumer debt; and legal proceedings have not been issued. If your problem relates to Centrel...
Consumer Action has released a policy position paper on water pricing. While recognising the difficulties of rising water prices, the paper argues that over-reliance on water pricing as a demand manag...
The Consumer Action Law Centre has asked the Australian Securities and Investment Commission (ASIC) to undertake a formal investigation into the internal dispute resolution processes of Cash Converter...
Joint consumer submission in response to ASIC consultation paper 172: jurisdiction of External Dispute Resolution schemes to hear complaints against financial services providers who have started debt...
Consumer Action is lodging another dispute against a high profile payday loan provider. The most recent dispute, being lodged on behalf of Ms Jane Bowyer with the Credit Ombudsman Service, alleges The...
Consumer Action is lodging another dispute against a high profile payday loan provider. The most recent dispute, being lodged on behalf of Ms Jane Bowyer with the Credit Ombudsman Service, alleges The...
Submission to the Commonwealth Consumer Affairs Advisory Council in response to its Issues Paper: Gift Cards in the Australian Market. To read our submission, please click: Issues paper- gift cards i...
The Consumer Action Law Centre recently commissioned research into consumer attitudes toward door-to-door selling. Key findings are: 77% dislike door-to-door sales Only 3% have a generally positive...
Submission to the latest round of Federal Government consultation on unfair terms in insurance contracts. To read our submission, please click here: Unfair terms in Insurance contract...
Submission to the Reserve Bank of Australia regarding proposed changes to prevent traders charging excessive surcharges for credit card transactions. To read our submission, please click: A Variation...
Consumer Action regularly receives complaints from consumers that are persistently contacted by debt collectors. In our experience, most debtors that contact our services have a genuine desire to repa...
Both cases will test the law which commenced at the start of 2011 which requires debt collectors to stop contacting a debtor once the debtor has requested in writing that it do so, unless the contact...
Victorian households are staring down the barrel of yet another electricity price hike after the Australian Competition Tribunal (ACT) overturned significant aspects of the ruling of the energy indust...
Victorian households are staring down the barrel of yet another electricity price hike after the Australian Competition Tribunal (ACT) overturned significant aspects of the ruling of the energy indust...
In what are believed to be two of the first cases to test Victoria's new ‘prohibited debt collection practices’, the Consumer Action Law Centre is helping two clients pursue legal cases against debt c...
Financial inclusion is not only about access to financial services, but protection from exploitative products that are inappropriate to consumers' needs. Over the last three years, we have campaigned...
Door-to-door salespeople often use high-pressure tactics to get people to buy products they don’t want, don’t need, and can’t afford. We’ve heard of cases where people have been deliberately misled, a...
A new report showing three leading energy retailers control almost 75 percent of market share is bad news for Victorian households which are missing out on the financial benefits and service improveme...