An agenda for ageing in Victoria

Currently, there is no plan for the increased longevity and diversity of Victoria’s population. The result is a fragmented approach to policy and programs relating to older people between the ages of...
Submission: Inquiry into credit and financial services targeted at Australians at risk of financial hardship

Benefit Change Notice Guidelines Issues Paper

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Australian Energy Regulator’s (AER) benefit change notice guidelines issues paper. As stated in previous sub...

ANZ defends 30-year loan to scam victim aged 71

ANZ Bank has defended giving a 30-year loan to a 71-year-old scam victim in testimony to the Banking Royal Commission. In response to Mr Robert Regan’s (Full witness statement now available at the...
Royal Commission

Robert Regan – Royal Commission Witness

Today the first bank customer witness took the stand at the Royal Commission. Robert Regan, a 72 year old widower from Victoria, took out a home loan with the ANZ through a broker in 2017 following th...

New report uncovers murky world of online marketing

Online marketing, lead generation and cold-calling have been scrutinised in a new report from Consumer Action Law Centre.  The report, entitled Dirty Leads: consumer protection in online lead gener...
Royal Commission

Robert Photos

Photos of Robert Regan available for publication. Credit: Consumer Action Law Centre...

Submission: Debt Agreement Reform

Consumer advocates welcome the reform of the debt agreement regime in the Bankruptcy Amendment (Debt Agreement Reform) Bill 2018.   Comprehensive reform is needed to curb the rampant mis-se...