Robert Photos
Photos of Robert Regan available for publication. Credit: Consumer Action Law Centre...
Dirty Leads: consumer protection in online lead generation
Online marketing, lead generation and cold-calling have been scrutinised in a new report from Consumer Action Law Centre. The report, entitled Dirty Leads: consumer protection in online lead gener...
Consumer Action submission to Draft Retail Pricing Information Guidelines
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Draft AER Retail Pricing Information Guidelines (Draft Guidelines). Consumer Action has appreciated the oppo...
Submission: 2018 Water Price Review early draft decisions
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Service Commission’s (ESC) early draft decisions in the 2018 Water Price Review for East Gippsland...
Consumer Action responds: Interim response to the review into Victoria’s electricity and gas retail markets
Consumer Action Law Centre (Consumer Action) commends recent action by the Victorian Government as a significant step forward in making it easier and fairer for Victorians to get a better, more afford...
Submission: Debt Agreement Reform
Consumer advocates welcome the reform of the debt agreement regime in the Bankruptcy Amendment (Debt Agreement Reform) Bill 2018. Comprehensive reform is needed to curb the rampant mis-se...
Commbank dumps junk – Consumer Credit Insurance (CCI) scandal must end now: Consumer groups
Junk insurance sold with credit cards and loans is on its deathbed according to consumer groups (Consumer Action Law Centre, Financial Rights Legal Centre and Financial Counselling Australia). The com...
Twelve months on, and still no Ombudsman for older Victorians
One year since the release of the Victorian Parliament’s Inquiry into the Retirement Housing Sector recommending the establishment of a Retirement Housing Ombudsman, we are still no closer to knowing...
Productivity Commission – Gerard Brody opening statement
Productivity Commission Competition in the Australian Financial System Opening Remarks from Consumer Action Law Centre – Public Hearings on Draft Report Thank you very much for having me...
Victorian State Budget Submission 2018-19
Consumer Action Law Centre (Consumer Action) has made a submission to Victoria's Department of Treasury and Finance during the 2018-19 Pre-Budget period. Consumer Action has focused this submission on...
Consumer Action and the Royal Commission
Consumer Action has made two submissions to the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. The experiences of the people we help through our advic...
Submission: Consumer Action submission to National Energy Guarantee Draft Design Consultation Paper
Consumer Action welcomes the opportunity to provide a brief submission in response to the Energy Security Board’s (ESB) Draft Design Consultation Paper: National Energy Guarantee (Consultation Paper)....
Drought legal assistance scoping project – Final report
Victoria Legal Aid (VLA) contracted Consumer Action Law Centre (Consumer Action) to undertake a detailed scoping and service model development project for Drought Legal Assistance for Victoria. This...
Credit card reforms long overdue
Today, a package of reforms to improve credit card lending and marketing practices passed Federal Parliament. After a long consultation process, Consumer Action Law Centre is relieved to see the impor...
A new one-stop shop for financial disputes
Today, the legislation establishing a new one-stop shop for financial and superannuation complaints passed the Federal Parliament. The new Australian Financial Complaints Authority will replace the Fi...
Consumer Action asks insurance companies to show Australians some love – Media Release
High res images available for media use: Image 1 - Image 2 - Image 3 - Image 4 - Image 5 - Image 6 - Image 7 - Image 8 - Image 9 - Image 10 - Image 11 Consumer Action's 'DENIED' R...
Denied – Levelling the playing field to make insurance fair
There is a big ‘fairness’ problem in insurance. People often make insurance claims when they are at a low ebb. They can face shocking outcomes and no appropriate recourse under current laws. This repo...
Submission: Design and Distribution Obligations and Product Intervention Powers
We are grateful for the opportunity to comment on the exposure draft of the Treasury Laws Amendment (Design and Distribution Obligations and Product Intervention Powers) Bill 2018 (the Bill). We s...
Submission: Retirement Living Council Retirement Living Code of Conduct
Consumer Action Law Centre (Consumer Action), Residents of Retirement Villages Victoria (RRVV), Housing for the Aged Action Group (HAAG) and COTA Victoria (COTA Vic) have made a joint submission in re...
At this year’s State Election, “Energy Prices Matter”
In the lead up to November's Victorian State Election, Consumer Action Law Centre (Consumer Action) has launched a platform to ease the burden of energy prices, "Energy Prices Matter: Make it fair and...
New polling shows Victorians don’t trust power retailers and want a Fair Price Guarantee
Independent state-wide polling released today by the Consumer Action Law Centre and the Brotherhood of St Laurence has shown that most Victorians don’t trust their electricity companies and strongly s...
Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector – Consumer Action submission part 2
Consumer Action Law Centre has published part 2 of its submission to the Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector today. The submission draws on the experienc...
Submission: Bankruptcy Amendment (Enterprise Incentives) Bill 2017
Financial Rights Legal Centre and Consumer Action Law Centre made a joint submission to the Senate Legal and Constitutional Affairs Legislation Committee's Inquiry into the Bankruptcy Amendment (Enter...
ESC draft audit guideline for energy businesses
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide comment on the Essential Services Commission’s (ESC) draft audit guideline for energy businesses (the draft guideline)....
ESC draft charter of consultation and regulatory practice
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide comment on the Essential Services Commission’s (ESC) Draft Charter of Consultation and Regulatory Practice. It is im...
Minimum electricity feed-in tariffs to apply from 1 July 2018
Consumer Action Law Centre welcomes the opportunity to provide a submission in response to the ESC’s draft decision on the minimum Feed-In Tariff (FiT) to apply for the 2018-19 financial year. We supp...
Radio Rentals hauled over the coals for irresponsible lending – again.
Today, the corporate regulator ASIC announced it is taking action against consumer leasing giant Radio Rentals after the company admitted to breaching responsible lending laws. Consumer Action Law...
Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector – Consumer Action submission part 1
Consumer Action Law Centre has published part 1 of its initial submission to the Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector today. The submission draws on the e...
Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector – Consumer Action submission part 1
Consumer Action Law Centre has published part 1 of its initial submission to the Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector today. The submission draws on the e...
Submission: ESC draft guidance for Western Water’s 2018 price review
Pricing regulation of essential services is critical to ensure that water service provision is in the best interests of consumers. The alignment of pricing reviews for all 17 Victorian water businesse...
All shoppers need to be wary of junk insurance
Gerard Brody, CEO - Consumer Action Law Centre As originally published in the Herald Sun 27/12/2017 Car yards, banks and insurance companies — we don’t need a Royal Commission to remind us tha...