Report: Smart Moves for a Smart Market
Smart Moves for a Smart Market: Simple steps to ensure consumer protections keep pace with innovation in a hi-tech energy market takes an in-depth look at the emerging demand-side energy market, inclu...
Media release: Energy retailers given the green light to increase prices at will
The Australian Energy Market Commission (AEMC) is set to rubber stamp energy retailers’ ability to increase prices for consumers as often as they like. Energy retailers would have been banned from inc...
Report: Problems with Payment
As winter energy bills begin landing in letterboxes, a new report from the Consumer Action has identified fundamental flaws in the way energy retailers identify and assist struggling customers. Proble...
Submission: Competition Policy Review Issues Paper
Consumer Action has made a submission on the Competition Policy Review Issues Paper. The key points and recommendations are outlined below: While effective competition generally ensures market outc...
Submission: AEMC Rule Change on Customer Access to Information about their Energy Consumption
Consumer Action recognises the great potential for advanced metering to enhance consumers' understanding of their own energy consumption, and acknowledges that it can be an important link for consumer...
Submission: AEMC Rule Change on Expanding Competition in Metering and Related Services
Consumer Action welcomes the opportunity to provide input into the AEMC's rule change proposal to expand competition in metering and related services. Consumer Action recognises the great potential f...
Submission: Review of the 2020 Renewable Energy Target
The Consumer Action Law Centre welcomes the opportunity to provide input into the Federal Government’s review of Australia’s Renewable Energy Target (RET). Consumer Action is an independent, not-for-...
Joint submission: DSDBI Consultation Paper – Reforms to Retail Regulation 2014 and Planned Outages
Consumer Action welcomes the opportunity to respond to the Draft Consultation Paper – Reforms to Retail Regulation 2014 and Planned Outages. We strongly support the Minister’s proposal to increase th...
Submission: Energy and Water Ombudsman Victoria independent review issues paper
This submission is the result of a collaboration between the Consumer Utilities Advocacy Centre, the Victorian Council of Social Services, Consumer Action Law Centre and the Financial and Consumer Rig...
Submission: AEMC’s 2014 Retail Competition Review
Consumer Action has provided comment on the Australian Energy Market Commission’s (the AEMC) 2014 Retail Competition Review Approach Paper. We welcome ongoing reviews of competition within retail mar...
Submission: Final Report on the Review of Enforcement Regimes under the National Energy Laws
Consumer Action has made a submission to the Standing Council on Energy (SCER) on the Final Report: Review of the Enforcement Regimes under the National Energy Laws Consumer Action supports many of t...
Submission: ACCC consideration of AGL Energy’s proposed acquisition of Macquarie Generation
Consumer Action has made a submission to the Australian Competition and Consumer Commission (ACCC) in response to its Statement of Issues on AGL Energy Limited (AGL) proposed acquisition of the busine...
Submission: AEMC’s review of electricity customer switching options paper
Consumer Action supports the Commission undertaking this review and we agree that timely and accurate transfer processes can "support customer choice" and "confidence" in the competitive retail market...
Submission: Energy White Paper 2014
Consumer Action was pleased to have the opportunity to comment on the Energy White Paper 2014. Our submission is available here....
Media release: End energy retailers’ free ride
New proposal to fix energy prices for length of contract Energy retailers would be banned from increasing a customer’s tariff mid contract under a proposal to be considered by the Australian Energy M...
Submission: Energy Assured Limited – Revocation and Substitution – A91390 & A91391
Consumer Action’s 2011 submissions to the Code authorisation process recommended the ACCC refuse to authorise the applications, on the grounds that the proposal did not actually improve existing consu...
Submission: AER Alternative Energy Sellers – Issues Paper
Consumer Action supports the AER's approach in attempting to identify a suitable outcome for consumers in an evolving and increasingly complex energy market. We have provided some comments to encourag...
Joint submission: National Smart Meter Consumer Protection and Safety Review
A coalition of advocates has taken the opportunity to comment on SCER's National Smart Meter Consumer Protection and Safety Review Consultation Paper (Consultation Paper) and the National Energy Retai...
Submission: Carbon tax repeal legislation
Consumer Action generally does not support repeal of the legislation that is not linked to imposing a price on carbon emissions, given the dire consequences for Australians from predicted impacts of c...
Media release: Federal Court finds Do Not Knock Sign is ‘an unambiguous request to leave the premises’
The inventor of the Do Not Knock sticker has welcomed today’s Federal Court ruling that the sticker is legally enforceable under the Australian Consumer Law. The decision means ignoring the sticker co...
A Policy Trilemma – workshop
Consumer Action held a workshop in June 2013 to further the discussion of key energy issues for consumers identified in its report, A Policy Trilemma. The workshop convened a number of participants an...
Submission: Review of Enforcement Regime for National Energy Laws
Consumer Action has made a submission to the Standing Council on Energy and Resources in relation to its Review of National Enforcement Regimes for National Energy Laws. Consumer Action believes regul...
Submission: Draft Australian Energy Regulator stakeholder engagement framework
Consumer Action has provided comment on the Australian Energy Regulator’s (AER) Draft Stakeholder Engagement Framework. We believe the Draft provides a strong foundation for the AER to engage with it...
Joint submission: Essential Services Commission harmonisation of the Energy Retail Code and Guidelines with the National Energy Customer Framework Draft Decision
Consumer Action has contributed to a joint submission on the Essential Services Commission Harmonisation of the Energy Retail Code and Guidelines with the National Energy Customer Framework Draft Deci...
Move to emissions trading scheme could wipe $185 off annual power bills—but regulators must play a role
As delegates converge on Brisbane for the annual regulators conference, Consumer Action Law Centre has urged national and state energy regulators to ensure any move to an emission trading scheme resul...
Media release: Energy retailers improve their behaviour, but Simply Energy & Red Energy didn’t get the memo
335 complaints about door-to-door salespeople have now been lodged with the Australian Competition and Consumer Commission through donotknock.consumeraction.org.au And while the latest round of compla...
Submission: Proposed Changes to Regulatory Instruments Relating to Flexible Pricing of Electricity
Consumer Action has provided comment on the Essential Services Commission’s Draft Decision in relation to Proposed Changes to Regulatory Instruments Relating to Flexible Pricing of Electricity. Energy...
Media release: Do Not Knock campaign has another win
Consumer Action Law Centre’s Do Not Knock campaign notched up another win today, with Origin Energy announcing it will stop using door to door selling by 30 September 2013. Origin’s announcement comes...
Submission: Joint Consumer Submission to the Water Price Review 2013 draft decision
We welcome the Essential Services Commission’s overall approach articulated in their Draft Decision on the Water Price Review 2013. In summary, this submission states as follows: 1. We are pleased th...
Media Release: $1.5 million fine for AGL as the costs of door-to-door marketing misconduct start to add up for energy retailers
The Consumer Action Law Centre, the organisation behind the successful Do Not Knock sticker and campaign, has welcomed a Federal Court decision that AGL Sales Pty Ltd and AGL South Australia Pty Ltd p...
Media release: Simple online ‘No Contact Form’ the latest tool to stop door-to-door energy sales
There is a new weapon in the fight against pesky and persistent door-to-door energy salespeople. Australians can now visit www.donotknock.org.au, fill out a simple form, and have their ‘Do Not Knock’...
A Policy Trilemma: A workshop towards creating an Affordable, Secure and Sustainable energy market
Energy: A Policy Trilemma A workshop towards creating an Affordable, Secure and Sustainable energy market 9 am – 4 pm Thursday 27th of June at Oaks on Market 60 Market Street Melbourne RSVP...
Media Release: AGL is second energy retailer in as many days to agree to blanket cessation of door-to-door sales – Consumer Action calls on others to follow their lead
Householders should soon notice a meaningful decrease in visits from unwanted energy hawkers, with the announcement by a second major energy retailer, AGL, that it too will cease all door-to-door sell...
Media release: EnergyAustralia leads industry in ending door-to-door sales
EnergyAustralia’s announcement that it will end door-to-door marketing will be warmly welcomed by Australian households. Last year the Consumer Action Law Centre surveyed consumers regarding their vie...
Submission: Essential Services Commission Victoria Harmonised Energy Retail Code
The signatories to this submission represent the interests of the majority of Victorian residential and small business energy consumers – being particularly cognizant of the special needs of low incom...
Submission: Limited merits review of decision-making in the electricity and gas regulatory frameworks
Consumer Action's submission to the Consultation Regulatory Impact Statement on the framework for limited merits review of decision-making in electricity and gas regulation argues that Option 3, Amend...
Media release: Review of energy retailers’ customer service is damning
The Essential Services Commission’s (ESC) annual review of Energy retailers’ customer service performance is damning of the industry’s ability to assist struggling households. The Consumer Action Law...
Submission: Electricity network regulatory frameworks—Productivity Commission draft report
Consumer Action has responded to the Productivity Commission's Draft Report on Electricity Network Regulatory Frameworks. We have found the Commission‘s review of the Electricity Network Regulatory F...
Media release: Consumer Group hits out at Energy Retail Code
The Energy Retail Code, which allows energy retailers to increase the price of electricity multiple times during the term of a contract, has come under fire from the Consumer Action Law Centre. In a l...
Media release: New consumer report makes practical recommendations on energy market reform
A new report from the Consumer Action Law Centre, A Policy Trilemma: creating an affordable, secure and sustainable energy market, authored by former UK EnergyWatch CEO and former Commonwealth Ombudsm...
Policy report: A Policy Trilemma: creating an affordable, secure and sustainable energy market
A new report from the Consumer Action Law Centre, A Policy Trilemma: creating an affordable, secure and sustainable energy market, authored by former UK EnergyWatch CEO and former Commonwealth Ombudsm...
Media release: Energy White Paper a significant improvement on draft
Consumer Action Law Centre has welcomed the Federal Government's Energy White Paper, which it believes is a significant improvement from the draft. The Centre said that it was pleasing that the White...
Submission: Review of Limited Merits Review for Energy Pricing Determinations
Consumer Action has provided a submission to the Standing Council on Energy & Resources on the Final Report of the Expert Panel set up to examine the Limited Merits Review Regime for energy determ...
Media release: Energy debate must address the real drivers of the unnecessary electricity price increases
The Consumer Action Law Centre has welcomed comments made by Australian Competition and Consumer Commission (ACCC) Chairman Rod Sims warning that the energy reform debate must address the real drivers...
Supplementary Submission: Senate Select Inquiry on Electricity Pricing
Consumer Action has written to the Senate Select Committee on Electricity Prices in response to the written questions it provided on 5 October 2012. The committee has asked the following questions:...
Submission: Australian Energy Market Commission’s Power of Choice Review, Draft Report
In this submission, Consumer Action argues that the Australian Energy Market Commission (AEMC) has not adequately considered many of the practical implications of proceeding with its recommendations,...
On the Wire: edition 33
Consumer action has published the October edition of On the Wire, a quarterly publication featuring updates on national energy market reforms and regulatory processes. Edition 33 can be found here....
Submission: Economic Regulation of Network Service Providers—Draft Determination
Consumer Action welcomes the opportunity to provide comments on the Draft Determination of the Australian Energy Market Commission in relation to the Economic Regulation of Network Service Providers R...
Electricity and gas debt
Use this information sheet if: you are having trouble paying your electricity or gas bill; or you want information about payment arrangements and your rights. You do have rights under the E...