Electricity and gas debt
Use this information sheet if: you are having trouble paying your electricity or gas bill; or you want information about payment arrangements and your rights. You do have rights under the E...
Media release: Committee’s rejection of a Do Not Knock register can’t be the end of the debate
The Consumer Action Law Centre, the organisation behind the national ‘Do Not Knock campaign’, says a Federal Parliamentary committee's rejection of a private members bill designed to establish a do no...
Submission: review of limited merits review discussion paper three
This submission responds to the Third Consultation Paper of the Expert Panel reviewing the Limited Merits Review regime for energy regulatory decisions. Read our submission: submission to Limited mer...
Submission: Parliamentary inquiry into Do Not Knock Register Bill
Consumer Action's submission to this inquiry argues that door-to-door sales causes widespread consumer detriment, hinders market competition, and that greater consumer protections are desperately need...
Policy report: The pursuit of the impossible, consumer experience with external collection of retail energy debts
A new report from the Consumer Action Law Centre gives an insight into the experiences of a number of Victorian energy consumers who had their energy debts passed onto external debt collectors. The pu...
July 2012
Home help has strings attached The Age, 25 July 2012, John Kavanagh Unpaid power bills going up The Age, 17 July 2012, Rachel Wells Avoid the stress zone on your home loan Sydney Morning Hera...
Media release: New report offers a snapshot of debt collection practices in the Victorian energy sector
A new report from the Consumer Action Law Centre gives an insight into the experiences of a number of Victorian energy consumers who had their energy debts passed onto external debt collectors. The pu...
Media release: Australians fed up with door-to-door sales urged to sign new petition
The Consumer Action Law Centre, tired of hearing stories of salespeople taking advantage of the vulnerable Australians, has launched a petition calling on Australia’s energy retailers to voluntarily e...
Working for a fairer energy market
Energy market reform Our work brings the consumer voice to the national energy market. Our advocacy draws on real consumer concerns —expressed through our casework services (legal and financial counse...
Media release: More door-to-door complaints sent to ACCC, but further protections needed
Another 26 complaints about door-to-door salespeople have been lodged with the Australian Competition and Consumer Commission (ACCC) as part of the Consumer Action Law Centre’s Do Not Knock Campaign....
Submission: Review of the Limited Merits Review Consultation Paper Two
Consumer Action’s response to the Review of Limited Merits Review Regime's Consultation Paper 2, Additional Statement of Issues and Questions. To read our submission please click here: Submission to...
Submission: Australian Energy Market Commission, Market Review, Power of Choice (Stage 3 DSP Review)
This review is about 'enabling consumers to make informed choices about the way they use electricity can help achieve efficient investment'. Consumer Action agrees that there are opportunities to impr...
Media release: Consumer action calls on Energy Market Commission to ease energy bills by proceeding with rule-change
In a submission lodged today, the Consumer Action Law Centre called for the Australian Energy Market Commission to proceed with an energy rule change that would put downward pressure on household ener...
Submission: review of limited merits review consultation paper one
This submission responds to the Initial Discussion Paper of the Expert Panel reviewing the Limited Merits Review regime for energy regulatory decisions. Read our submission click: Initial submission...
Energy retailers urged to end door-to-door sales
Consumer Action has challenged Australia's energy retailers to put an end to door-to-door energy sales. The Centre issued the challenge on the back of new research showing 77 per cent of Australians h...
Media release: Consumers the losers as competition tribunal sides with power companies – yet again
Victorian households are staring down the barrel of yet another electricity price hike after the Australian Competition Tribunal (ACT) overturned significant aspects of the ruling of the energy indust...
Contracting competition in the energy retail market results in lacklustre performance
A new report showing three leading energy retailers control almost 75 percent of market share is bad news for Victorian households which are missing out on the financial benefits and service improveme...
Media release: Contracting competition in the energy retail market results in lacklustre performance
A new report showing three leading energy retailers control almost 75 per cent of market share is bad news for Victorian households which are missing out on the financial benefits and service improvem...
Media release: Energy rules must change—consumers and big business agree
Consumer groups from around Australia have joined the Australian Energy Regulator (AER) and some of the nation’s biggest businesses in calling for reform to the process that sets electricity network p...
Media release: Unfair process leading to higher electricity prices
Two prominent consumer advocacy groups are calling for the federal government to abolish the current process of appeal for electricity distribution pricing determinations. A new report released by the...
Submission: Australian Energy Market Commission’s Power of Choice Review, Issues Paper
This submission responds to the Issues Paper released by the Australian Energy Market Commission on its demand side participation (stage 3) review, dubbed 'Power of Choice'. Read our submission click...
Media release: Complex energy contracts are confusing consumers and stifling choice
Energy retail contracts have been put under the microscope in a report just released by the Consumer Action Law Centre. And while the report found that most contracts largely met their regulatory requ...
Submission: Advanced metering infrastructure program – Issues paper for public consultation
Consumer Action welcomes the new Government's attempt to understand and address some of the underlying consumer concerns with the mandated rollout of Advanced Metering Infrastructure (AMI) or smart me...
Submission to Productivity Commission Inquiry on Network Regulation
Consumer Action welcomes the Productivity Commission’s investigation into benchmarking as a means of achieving more efficient delivery of network services and electricity infrastructure. Benchmarking...
Submission: Australian Energy Regulator’s Victorian Draft Distribution Determination 2011- 2015
Consumer Action strongly supports the Draft Decision and the level of scrutiny the AER has applied to the Distribution Network Service Providers' regulatory proposals. We continue to have some concern...
Submission: Exposure draft – Review of initial distribution network service providers’ proposals for the 2011 – 2015 regulatory period.
Consumer Action welcomes the opportunity to make a submission to the Australian Energy Regulator's review of initial Distribution Network Service Providers' Proposals for the 2011 - 2015 Regulatory Pe...
Submission: Review of Victoria’s wrongful disconnection payment
Consumer Action remains strongly supportive of the Victorian wrongful disconnection payment legislative obligation. It continues to fulfill its role as an incentive on retailers to guard against non-c...
Policy report: Coercion and harassment at the door Consumer experiences with energy direct marketers
Since the introduction of full retail contestability in the Victorian energy market, Consumer Action Law Centre (Consumer Action) and the Financial & Consumer Rights Council (FCRC) have received n...
Submission: Review of the effectiveness of competition in electricity and gas retail markets in Victoria – first draft report
Consumer Action has commented on the Australian Energy Market Commission’s Review of the Effectiveness of Competition in Electricity and Gas Retail Markets – First Draft Report which was released for...
Submission: Victorian Retail Competition Review
Consumer Action is very appreciative of the Commission’s early and informal consultation undertaken in preparation for the review. The Commission’s willingness to consult directly with consumer repres...