Submission: VET Funding Review
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on how to improve the quality, stability and sustainability of the Victorian training market. Read our full submis...
Submission: Review of Card Payments Regulation Issues Paper
The Consumer Action Law Centre (Consumer Action) and Financial Rights Legal Centre (Financial Rights) welcome the opportunity to comment on the Review of Card Payments Regulation Issues Paper (the Iss...
Too many Australians have suffered at the hands of financial advisers
Consumer Action Law Centre welcomes reports that independent Senator Nick Xenophon MP and Labor Senator Sam Dastyari have called for a last resort compensation scheme for financial services...
Submission: Privacy and trust in the new energy market
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input the Energy Market Reform Working Group's (EMRWG) paper, New products and services in the electricity market—consu...
Media Release: WANTED – Households who have been disconnected from electricity
Have you been disconnected from your electricity supply because you couldn’t afford to pay your bills? If so, we want to hear from you. We’re attempting to understand what households face when they c...
April 2015
ANZ bank wins court appeal against late payment fees PM with Mark Colvin, 8 April, 2015 The vexed issue of payday loans News.com.au, 8 April, 2015 Upfront fees will make it cheaper for consume...
On the Wire: April 2015
Consumer action has published the April edition of On the Wire, a quarterly publication featuring updates on national energy market reforms and regulatory processes. Edition 42 can be found here....
Media Release: Credit Wash “cleans up” vulnerable consumer
A former customer of Malouf Group Enterprises (Malouf), which holds itself out as being "Leaders in Credit Repair Solutions" has issued proceedings in the Victorian Civil and Administrative Tribunal (...
Submission: Proposed Principles of Reciprocity and Data Exchange
The Consumer Action Law Centre, Financial Rights Legal Centre and Financial Counselling Australia have made a joint submission to the Australian Competition and Consumer Commission (ACCC) on the likel...
Submission: Proposed re-make of Retirement Villages legislation
The Consumer Action Law Centre, COTA Victoria and Residents of Retirement Villages Victoria have made a joint submission to the Consumer Affairs Victoria review on the effectiveness of the Retirement...
Media Release: Consumer voices must be at heart of competition policy reform: Consumer Action
Consumer Action Law Centre welcomes the release of the Harper Review into Competition Policy and particular the finding that purpose of competition is to make the market economy better serve the long-...
Submission: Financial System Inquiry Final Report
The Financial System Inquiry (FSI) Final Report was released in December 2014. Consumer Action has made a submission to the Treasury as part of consultation on the final report. A full copy of our su...
Media Release: Australians want changes to Payday Lending industry
Australia’s leading consumer advocates and largest microfinance organisation have today called on the Australian Government to take a fresh look at regulation governing payday lending. New research r...
Media Release: Trowbridge final report a step in the right direction, but fixation with commissions remains
Consumer Action Law Centre, Financial Rights Legal Centre, CHOICE and Maurice Blackburn Lawyers have welcomed John Trowbridge's final report into retail life insurance but believe that the industry ha...
Media Release: Payday lending report questions compliance with the law
Consumer Action Law Centre welcomed a new report from the Australian Securities and Investments Commission (ASIC) which questions whether payday lenders are complying with the law. The 2013 law ref...
Media release: Proposed ban on enrolment inducements a welcome step
Consumer Action has welcomed an announcement from Assistant Minister for Education and Training Simon Birmingham this morning about reforms designed to crack down on dubious marketing practices by tra...
Consumer Action is encouraged by interim report into vocational education training providers
Consumer Action is encouraged by the Education and Employment References Committee’s interim report into the operation, regulation and funding of private vocational education training (VET) providers...
Media release: Consumer advocates welcome Allianz’s $400,016 refund but warn mis-selling of insurance is an ongoing problem
Consumer Action Law Centre has welcomed news that Allianz Australia Insurance will refund $400,016 to Australians who were sold its Consumer Credit Insurance (CCI) alongside payday loans. Consumer Ac...
Submission: Australian Law Reform Commission’s “Freedoms Inquiry”
Consumer Action has made a submission to the Australian Law Reform Commission’s Issues Paper 46 Traditional Rights and Freedoms—Encroachments by Commonwealth Laws. This submission recommends that when...
March 2015
Fee shock pushes pensioners to take on retirement industry The Age, 4 March 2015, Simon Johanson Think For Yourself: Short Term Loans Independent Australia, 3 March 2015, John Turnbull ‘They’re no d...
Pensioners head to VCAT to challenge ‘deferred management fees’
The legality and fairness of ‘deferred management fees’ will be challenged in the Victorian Civil and Administrative Tribunal (VCAT) in a case that should be watched closely by the retirement living i...
Submission: Private vocational education and training providers in Australia
Consumer Action has provided comment to the Senate Education and Employment Committees on the operation, regulation and funding of private vocational education and training (VET) providers in Australi...
Consumer Action’s statement to the Senate Inquiry into the performance and management of electricity network companies
Consumer Action’s addressed the Senate Inquiry into the performance and management of electricity network companies on 18 February 2015. Our opening address was as follows: "Thank you for the oppor...
Submission: 2015 Retail Competition Review Approach Paper
Consumer Action has provided input to the Australian Energy Market Commission's 2015 Retail Competition Review Approach Paper. Effective competition is critical for energy consumers to the extent that...
Submission: Regulating innovative energy selling business models
Consumer Action has made a submission to Australian Energy Regulator about regulating innovative energy selling business models under the National Energy Retail Law. The issue of appropriate regulati...
Consumer Action’s hopes for the new Victorian Parliament
Consumer Action has published its first newsletter for the new Victorian Parliament. The newsletter outlines pressing issues facing Victorian consumers and the action we're seeking in this parliamenta...
Submission: Interim report on Retail Life Insurance Advice
Consumer Action, Financial Rights Legal Centre, Choice and Maurice Blackburn Lawyers have provided comment on the Interim report on Retail Life Insurance Advice. In brief, the submission argues:...
Media release: Life insurance report lacks imagination in failing to look beyond commission based sales
The life insurance industry’s initial response to a damning report which revealed 37 per cent of all life insurance advice provided by Australia’s financial services licensees failed to comply with th...
Submission: 2015-16 Federal Budget
Consumer Action welcomes the Government’s invitation to the Australian community to provide input to the 2015-16 Commonwealth Budget. We continue to be mindful of the current economic conditions and...
Submission: National Approach to Electricity Network Tariff Reform
Consumer Action and the Consumer Utilities Advocacy Centre have provided input to the Energy Networks Association's position paper, Towards a National Approach to Electricity Network Tariff Reform. O...
Buying a car? Beware of being sold discretionary risk products
Extended warranty products are often sold with used cars. However, some of these warranty products, known collectively as “discretionary risk products”, give the provider an absolute discretion overpa...
February 2015
Should payday lenders be regulated under NCCP? Banking Day, 24 February 2015, Nathan Lynch Payday loans: beware the lure of quick money The New Daily, 23 February 2015, Alice Uribe Bills take...
Media release: ‘Vendor terms’ home ownership deal a fantasy with no basis in reality
The spotlight will be on ‘vendor terms’ home sales in a new case before the Victorian Civil and Administrative Tribunal (VCAT). ‘Vendor terms’ contracts are an alternative to mainstream bank mortgages...
Submission: Facilitating electronic financial services disclosure
Consumer Action has provided a submission on the Australian Securities and Investments Commission's Consultation Paper 224: Facilitating electronic financial services disclosure. Our responses to the...
Submission: Legal Services Council’s consultation on General Rules
Consumer Action and Financial Rights Legal Centre have made a joint submission to the Legal Services Council's consultation on the proposed General Rules under the Legal Profession Uniform Law. Our s...
Submission: Law Council of Australia’s consultation on Uniform Rules
Consumer Action and Financial Rights Legal Centre have made a joint submission to the Law Council of Australia's current consultation on the proposed Legal Practice Rules (Solicitors) and Legal Profes...
January 2015
Don’t mention the ‘P’ word News.com.au, 31 January 2015, Frank Chung Property spruiker facing legal action over rent-to-own scheme Brisbane Times, 24 January 2014, Chris Vedelago Former top banker i...
December 2015
Read, watch and listen to media featuring Consumer Action from December 2015. Government in "emergency" funding crackdown on vocational colleges https://www.google.com/url?rct=j&sa=t&url=...
Submission: The performance and management of electricity network companies
Consumer Action welcomes the opportunity to provide a submission to the Senate Standing Committee on Environment and Communications about the performance and management of electricity network companie...
December 2014
What the Murray Inquiry will mean for you News.com.au, 9 December 2014, Frank Chung Consumer groups broadly labelling the Financial System Inquiry report a 'win' ABC PM, 8 December 2014, Amy Bainbrid...
Media Release: Financial System Inquiry puts consumer welfare first
Consumer Advocate urges Government to implement recommendations ASAP The David Murray-led Financial System Inquiry represents a “paradigm shift” for Australia’s financial system. The report recogni...
Have you borrowed from Sunshine Loans or Cash Loan Money Centre?
Have you had loans from Sunshine Loans or Cash Loan Money Centre? If so, you may be entitled to compensation after ASIC expressed concern that these companies had business models designed to avoid...
Submission: 2015 Retail Competition Review Approach Consultation Paper
Consumer Action welcomes the opportunity to provide input into the approach to the Australian Energy Market Commission (AEMC) 2015 Retail Competition Review. Effective competition is critical for ener...
Media release: Major parties urged to commit to helping vulnerable seniors before election
Overly complex contract terms and unfair fee structures can make the decision to move into retirement accommodation a gamble. Many Victorians move into purpose-built retirement villages or other retir...
Submission: Competition Policy Review Draft Report
Consumer Action has provided comment on the Draft Report of the Competition Policy Review. Key points We agree that an effective competition policy must be focused on making markets work in the lon...
Submission: Revisions to the Telecommunications Consumer Protections Industry Code
Consumer Action has provided the following thoughts on the proposed revisions to the Communications Alliance Telecommunications Consumer Protections (TCP) Industry Code (DR C628:2014). Duplication bet...
Submission: Energy Green Paper
Consumer Action has provided the following submission to the Department of Industry on the Energy Green Paper. Australia’s energy market is rapidly changing, with the unprecedented fall in energy d...
Scam alert: Scammers falsely using Consumer Action’s name
Scam alert! We’ve had reports of scammers falsely using Consumer Action's name to obtain money and banking details from their victims. Consumer Action is not responsible for these calls. We will never...
November 2014
Bloody shocker: The dodgy things power companies do that drive us crazy News.com.au, 28 November 2014, James Law Consumer lease companies accused of targeting vulnerable people ABC PM, 27 November 20...
Media release: Ensuring ‘fixed’ means ‘fixed’ when it comes to energy contracts
Consumer Action Law Centre and the Consumer Utilities Advocacy Centre welcomed the Coalition's announcement that it will ban energy retailers using the term "fixed" when referring to contracts with va...