overdue bills

Submission: Abacus Draft Code of Practice

Consumer Action has made a submission in relation to the proposed Abacus Australian Mutuals Draft Code of Practice. As a general comment, we record our support for both the tenor and quality of the Dr...

Submission: Victorian motor vehicle lemon laws

Consumer Action is pleased to have the opportunity to submit its views regarding the proposed introduction of motor vehicle lemon laws in Victoria. We would also like to take this opportunity to thank...

Media release: Don’t harass us at home, say consumers

Consumer Action Law Centre has today launched a campaign to assist consumers to avoid door-to-door marketers if they wish to do so. The campaign will distribute a ‘Do Not Knock’ sticker, which warns s...
scales of justice

Submission: Civil Justice Reform

Consumer Action is pleased to have the opportunity to submit its views on the second exposure draft of Victorian Law Reform Commission’s review of the civil justice system in Victoria. To read our su...

A loan in lease clothing

This project, undertaken by the now disbanded Micah Law Centre, was initiated in response to an increasing number of consumers presenting to financial counselling services because of problems experien...

Submission: Victorian Retail Competition Review

Consumer Action is very appreciative of the Commission’s early and informal consultation undertaken in preparation for the review. The Commission’s willingness to consult directly with consumer repres...

Policy Report: Water reform in Victoria

This report examines Victoria’s first independent review of water prices, undertaken by the Essential Services Commission in 2004 and 2005. The report concludes that there was a lack of community cons...

Policy Report: Vendor Terms

Over recent years, vendor terms mortgages have emerged as a way of marketing overpriced homes to predominately low-income consumers. Such mortgages can be particularly harmful as they often involve po...

Policy Report: Debt Agreement-Remedy or Racket?

An examination of the commercialisation of the administration of debt agreements entered into under Part IX of the Bankruptcy Act 1966 (Cth). To read our report, please click here....

Research Report: Do the poor pay more?

The Report argues that poor consumers pay more for their banking, credit cards, telephone, internet, gas, electricity, water and other household goods and services. To read the report, please click h...

Report: Penalty charged by Australian banks

The Report reveals that Australian banks are charging consumers hundreds of millions of dollars in fees that could be unlawful. To read the report, please click here...

Report: Solicitors lending to consumers

Solicitor lending to consumers: a study of interest only loans and asset-based lending practices in Victoria To read the report, please click here....

Report: Payday lending in Victoria

The report examines the national and international developments in payday lending and the scale, operation and regulation of the payday lending industry in Australia and, in particular, Victoria. To...