Consumer Action has warned Victorians to beware of spruiker of computer betting software First Global Pty Ltd (trading as First Choice), after it today issued legal proceedings against the company. R...
CHOICE and the Consumer Action Law Centre say they are extremely disappointed with the Senate Economics Committee’s failure to recommend new laws to protect consumers from unfair bank penalty fees. T...
Consumer Action has issued two legal proceedings against a Brunswick businessman alleging he is selling poor quality motor vehicles to consumers without a licence. Celia Tikotin, Director of Legal Pr...
A landmark report released today by the Consumer Action Law Centre has exposed the different psychological manipulations used by banks and other lenders to persuade people to take up offers for higher...
Consumer Action commissioned Dr Paul Harrison, Deakin Business School, Deakin University and Marta Massi, School of Marketing and Communication, Lumsa University (Rome), to study the psychological asp...
Consumer Action Law Centre today welcomed the recommendations of the Australian Law Reform Commission’s (ALRC) report into Australia’s privacy laws and practice. But it warned the Australian Governmen...
Consumer Action Law Centre has today instituted legal proceedings in the Victorian Civil and Administrative Tribunal (VCAT) against Australian National Car Parks Pty Ltd (ANCP), the operator of a numb...
CHOICE and Consumer Action support and endorse the joint consumer submission to the Review of the Code of Banking Practice. This submission concentrates on the issue of bank penalty fees in more detai...
Consumer Action is pleased to make a submission to the House of Representatives Standing Committee on Economics inquiry into competition in the banking and non-banking sectors. Our submission conside...
Consumer Action Law Centre has today succeeded in obtaining a refund from a spruiker of computer gambling software at the Victorian Civil and Administrative Tribunal (the Tribunal). Reliance Investme...
As detailed in this submission, we support many of the amendments to the framework for trustee remuneration proposed by the paper. However, we are concerned that the tenor of the paper is primarily de...
Consumer Action welcomes opportunity to provide this submission to the Senate Economics Committee’s Inquiry into the Unit Pricing (Easy comparison of grocery prices) Bill 2008. In summary, our reco...
Consumer Action strongly supports Option 2 proposed on page 12 of the Green Paper, where the Commonwealth Government would assume responsibility, not only for mortgage credit and advice, but also for...
Consumer Action welcomes the opportunity to provide comment on the Financial Services and Credit Reform Green Paper, released by the Australian Government Treasury on 3 June 2008. Consumer Action s...
Consumer Action is supportive of the approach by the Reserve Bank of Australia to the electronic payments system and we welcome the pragmatism of the RBA in stepping in and regulating interchange fees...
Consumer Action Law Centre has issued proceedings against Motor Finance Wizard (Melbourne Sales) Pty Ltd (‘Motor Finance Wizard’) and Kwik Finance (Melb) Pty Ltd (‘Kwik Finance’) in the Victorian Civi...
Consumer Action Law Centre (Consumer Action) has instituted legal proceedings in the Victorian Civil and Administrative Tribunal (the Tribunal) against Addsup Education trading as Australian Institute...
Consumer Action Law Centre has obtained a favourable outcome for its client, a mother of two young children, who purchased self defence classes for her children from Albion Self Defence Academy using...
This comprehensive report examines Australia’s consumer protection framework in light of international developments, including those from the USA, Canada, UK and European Union. The report complements...
Consumer Action Law Centre has slammed a number of Victorian regional water businesses for unfairly restricting the water supply of consumers and initiating legal action in relation to small debts. T...
Consumer Action welcomes the Senate Economics Committee Inquiry into Australia’s Mandatory Last Resort Home Building Warranty Insurance (HBWI) schemes. We have long been concerned that the mandatory H...
Consumer Action Law Centre has instituted legal proceedings in the Victorian Civil and Administrative Tribunal (the Tribunal) against Debit Success Pty Ltd (Debit Success) and Rif and Jean Mustafa tra...
Consumer Action Law Centre has released its 2008 Policy Plan on World Consumer Rights Day. Unfair, excessive and unlawful bank penalty fees, high cost exploitative credit and dodgy motor car traders w...
Consumer Action Law Centre has written to two operators of private car parks in Melbourne seeking a review of their business practices and the installation of barriers so that consumers are not fined...
Consumer Action Law Centre has claimed that a finance broker is flouting Federal Court orders. The broker, Sample & Partners, agreed to orders in May 2007 intended to remedy harm caused to hundred...
Consumer Action Law Centre has claimed that a finance broker is flouting Federal Court orders. The broker, Sample & Partners, agreed to orders in May 2007 intended to remedy harm caused to hundred...
Consumer Action Law Centre has labelled the decision by the Essential Services Commission (the ESC) to charge consumers should their retailer go bankrupt or leave the market as outrageous and unfair....
Consumer Action welcomes the opportunity to comment on the above Paper prepared by the Australian Law Reform Commission. Our submission focuses on some key credit reporting issues as well as some gene...
Consumer Action has made a submission in relation to the proposed Abacus Australian Mutuals Draft Code of Practice. As a general comment, we record our support for both the tenor and quality of the Dr...
Victorian consumers will be hit by huge energy price increases from 1 January 2008 but without any public information about the basis for these price rises, said Consumer Action Law Centre today. Sta...
Since the introduction of full retail contestability in the Victorian energy market, Consumer Action Law Centre (Consumer Action) and the Financial & Consumer Rights Council (FCRC) have received n...
Consumer Action is pleased to have the opportunity to submit its views regarding the proposed introduction of motor vehicle lemon laws in Victoria. We would also like to take this opportunity to thank...
Consumer Action Law Centre has today launched a campaign to assist consumers to avoid door-to-door marketers if they wish to do so. The campaign will distribute a ‘Do Not Knock’ sticker, which warns s...
Consumer Action has made a submission on the Alternative Dispute Resolution Discussion Paper prepared by the Victorian Parliament Law Reform Committee. In particular, Consumer Action has a number of s...
Consumer Action has commented on the Australian Energy Market Commission’s Review of the Effectiveness of Competition in Electricity and Gas Retail Markets – First Draft Report which was released for...
Consumer Action has commented on the Essential Services Commission’s Water Tariff Structures Review – Issues Paper released on 22 October 2007. To read our submission, click here: Water Tariff Stru...
Consumer Action is pleased to have the opportunity to submit its views on the second exposure draft of Victorian Law Reform Commission’s review of the civil justice system in Victoria. To read our...
CHOICE and Consumer Action have welcomed NAB’s announcement today it will cut direct debit dishonour fees from $50 to $30 and will launch a new mainstream transaction account that allows consumers to...
Consumer Action Law Centre has publicly released a report asserting that Victorian water businesses are not talking to their customers. The report, Water Reform in Victoria: Independent pricing regula...
Part VII of the Trade Practices Act 1974 acknowledges that there are circumstances in which anti-competitive conduct will be permissible - where the detriment caused by the conduct is outweighed by ot...
This project, undertaken by the now disbanded Micah Law Centre, was initiated in response to an increasing number of consumers presenting to financial counselling services because of problems experien...