Response to consultation paper 371 – Product intervention orders in credit

This is a joint submission made on behalf of Consumer Action Law Centre, Financial Rights Legal Centre, Financial Counselling Australia, Indigenous Consumer Assistance Network, WEstjustice, The Salvat...

August 31, 2023

AFCA Rules and Operational Guidelines – Proposed Amendments

Thank you for the opportunity to respond to the proposed amendments to the Australian Financial Complaints Authority’s (AFCA) complaint resolution scheme rules (Rules) and Operational Guidelines (Guid...

May 23, 2023

Improving the effectiveness of the consumer guarantee and supplier indemnification provisions under the Australian Consumer Law

Consumers expect to purchase products that work, and when they don’t work people should be easily able to enforce their consumer guarantee rights. We welcome the opportunity to provide comments to...

February 11, 2022

Product intervention orders in credit: A joint submission

Consumer Action Law Centre (Consumer Action), Financial Rights Legal Centre (Financial Rights), the Indigenous Consumer Assistance Network Ltd (ICAN), the Victorian Aboriginal Legal Service and WEstju...

January 24, 2022

Buy now pay later surcharge ‘reveal’ a win for consumers and retailers

The Reserve Bank of Australia has said today that retailers should be allowed to pass on or ‘surcharge’ customers for the cost of buy now pay later, a move welcomed by Consumer Action Law Centre which...

October 22, 2021

Consumer groups concerned that travel insurance has unwarranted exemptions from Hayne reforms

Consumer advocates are calling on the Federal Treasurer and ASIC to implement the ban on unsolicited selling of insurance and superannuation consistently with the letter and spirit of Commissioner Hay...

August 23, 2021

Consumer leases must not be excluded from Government’s design and distribution obligations regime

Consumer Action has today written to the Treasury noting that the Government intends to make amendments to the design and distribution obligations (DDO) regime. The letter strongly urges the Govern...

August 12, 2021

Consumer groups applaud Federal Court ruling to uphold ASIC intervention in short-term credit market

Today’s Full Federal Court decision to dismiss an application by Cigno Pty Ltd (Cigno), seeking to quash the Australian Securities and Investments Commission’s (ASIC) product intervention order to rei...

June 29, 2021

Next steps for the Victorian Default Offer

Consumer Action Law Centre welcomes the opportunity to comment on the Essential Services Commission’s (the Commisson) consultation paper Next steps for the Victorian Default Offer. These comments...

May 25, 2021

Vic Government called on to act as big gaps in consumer protection put solar customers at risk

Consumer Action has today published a report calling on the Victorian Government to fix the gaps in consumer protections that are leaving thousands of solar customers prey to high-pressure sales tacti...

March 29, 2021

Report: Our response to the New Energy Tech Consumer Code

The New Energy Tech Consumer Code (NET Code) is a voluntary industry code of conduct, which sets practice standards for the sale of New Energy Technology (NET) products, systems, and services by retai...

March 29, 2021

Right to Repair submission to Productivity Commission Inquiry

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide feedback to the Productivity Commission Inquiry into a right to repair. The ability for consumers to access afford...

February 15, 2021

The sale of add-on financial products through car yard intermediaries

Consumer Action Law Centre, Financial Rights Legal Centre and WEstjustice have made a submission to the Australian Securities and Investment Commission (ASIC) Consultation – Product intervention: The...

August 24, 2020

Product design and distribution obligations –ASIC Consultation Paper 325

Consumer groups have commented on ASIC’s Consultation Paper 325 – Product design and distribution obligations. We strongly support the introduction of product design and distribution obligations (DDOs...

April 6, 2020

Critical moment to fix and prevent systemic mis-selling of junk insurance and warranties through caryards

Since 2016, Consumer Action’s free tool, DemandaRefund.com has helped people to generate over 9,000 demands totalling an estimated $17 million in refunds for junk consumer credit insurance (CCI), guar...

February 5, 2020

Financial product design and distribution obligations must be consumer centred and limit loopholes

The Design and Distribution Obligations (DADOS) require financial service providers to provide products that meet customer needs rather than focussing on securing the sale. In our joint submission on...

October 11, 2019

ASIC Enforcement Review

In our joint response to exposure draft legislation implementing certain aspects of the ASIC Enforcement Review Taskforce (ERT) Final Report, Consumer Action and Financial Rights Legal Centre (Financi...

October 11, 2019

ASIC’s intervention in junk ‘add-on’ insurance market open to abuse by car dealers as DemandaRefund.com tops $5 million

Consumer Action says the Australian Securities and Investment Commission’s (ASIC) proposal to use its product intervention powers (PIP) for add-on insurance and warranties sold by caryards lacks teeth...

October 1, 2019

Regulator slams ‘junk insurance’ sold by banks as Aussies demand over $2 million in refunds

The Australian Securities and Investments Commission (ASIC) report released today confirms that consumer credit insurance, commonly tacked on when taking out a loan or credit card, is junk.  This news...

July 11, 2019

Consumer Action supports ASIC use of new powers to tackle predatory credit agents such as Cigno

Businesses such as Cigno Pty Ltd, which facilitate access to predatory and unregulated payday loans by exploiting loopholes in the law, are on notice as the Australian Securities and Investment Commis...

July 9, 2019

Submission: PIP DADO Regulations

Consumer groups have commented on the exposure draft Corporations Amendment (Design and Distribution Obligations and Product Intervention Powers) Regulations 2018 (Cth) (the Regulations) and explanato...

November 20, 2018

Submission: Revised Design and Distribution Obligations and Product Intervention Powers Bill

Thank you for the opportunity to comment on the revised exposure draft of the Treasury Laws Amendment (Design and Distribution Obligations and Product Intervention Powers) Bill 2018 (the revised Bill)...

August 16, 2018

Submission: Design and Distribution Obligations and Product Intervention Powers

We are grateful for the opportunity to comment on the exposure draft of the Treasury Laws Amendment (Design and Distribution Obligations and Product Intervention Powers) Bill 2018 (the Bill). We s...

February 13, 2018

Supplementary submission: Design & Distribution Obligations and Product Intervention Power – Proposals Paper

The undersigned provided a comprehensive submission to the Design and Distribution Obligations and Product Intervention Power – Proposals Paper (the Proposals Paper) on 15 March 2017. We make this sup...

March 28, 2017