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AFCA’s responsible lending approach consultation

This submission is made on behalf of: • Consumer Action Law Centre • Financial Rights Legal Centre • Consumer Credit Legal Service (CCLS) • Financial Counselling Australia. Supporting and rep...

Australian Banking Association application for authorisation AA1000645

Consumer Action, Financial Rights and CHOICE are calling on the banking industry to do more to prevent scams, as increasing losses are having a devastating impact on individuals and the Australian eco...

Financial services legislation inquiry – Interim Report C

Consumer Action Law Centre, Consumers' Federation of Australia and Financial Rights Legal Centre have provided feedback on the proposals in the Australian Law Reform Commission’s (ALRC) Interim Repor...

Good news: Predatory lenders Cigno and BHF won’t escape justice

The success of the Australian Securities and Investment Commission (ASIC) in its Federal Court action against Cigno Pty Ltd (Cigno) and BHF Solutions Pty Ltd (BHF Solutions), is good news which we hop...

OPINION: Scammers raid Australians’ accounts while banks hands-off approach stings

Tania Clarke, Acting CEO Consumer Action Law Centre Last year bank customers in the UK experienced a 17% drop in scam losses while in Australia, bank customers experienced a 62% increase. Between...

Australian scam victims left behind as UK puts responsibility on banks to reimburse customers

In a world first, the UK Parliament this week passed legislation that will protect banking customers from the losses they experience as a direct result of being tricked by scammers. British banks a...

One million telco complaints: ACCC calls for stronger regulations for nation’s most distrusted industry

Consumer Action Acting CEO Tania Clarke says Minister for Communication Michelle Rowland should act now to implement tough new laws to clean up the telco industry. Ms Clarke’s call for action comes...

AFCA Rules and Operational Guidelines – Proposed Amendments

Thank you for the opportunity to respond to the proposed amendments to the Australian Financial Complaints Authority’s (AFCA) complaint resolution scheme rules (Rules) and Operational Guidelines (Guid...

New Anti-Scam centre funding welcomed but will it help Bill who lost $20,000?

Consumer Action CEO Stephanie Tonkin has welcomed the extra funding announced in the Federal Budget for the Anti-Scam Centre, saying it’s a first step in the right direction, but deep concerns remain...

Only a Federal Government mandate forcing banks to reimburse customers will solve growing scams crisis says Consumer Action

Scammers are targeting Australians online with highly sophisticated scams, stealing $billions from ordinary families and businesses every year -and it’s getting worse! That’s the message from the Aust...

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AFCA’s responsible lending approach consultation

Australian Banking Association application for authorisation AA1000645

Financial services legislation inquiry – Interim Report C

Good news: Predatory lenders Cigno and BHF won’t escape justice

OPINION: Scammers raid Australians’ accounts while banks hands-off approach stings

Australian scam victims left behind as UK puts responsibility on banks to reimburse customers

One million telco complaints: ACCC calls for stronger regulations for nation’s most distrusted industry

AFCA Rules and Operational Guidelines – Proposed Amendments

New Anti-Scam centre funding welcomed but will it help Bill who lost $20,000?

Only a Federal Government mandate forcing banks to reimburse customers will solve growing scams crisis says Consumer Action

Exposure draft – consumer credit regulations

OPINION: Banks, get tougher on scams

Consumer Action calling on banks to block payments to scammers and reimburse victims

A Strategic Plan for the Payments System

High Court dismisses last ditch appeal by rogue lender

Revision to Banking Code of Practice needs teeth to really help those doing it tough

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