Motor Finance Wizard
Consumer Action campaigns against unfair practices by car traders. We've received numerous consumer complaints about the practices of Motor Finance Wizard, including: Sales targeting towards low-inc...
June 2012
Thrifty moves for plastic users The Age, 27 June2012, Clancy Yeates Warning as banks try hard-sell approach to credit card customers Herald Sun, 19 June 2012, Karina Barrymore Millions of Aust...
Working for a fairer energy market
Energy market reform Our work brings the consumer voice to the national energy market. Our advocacy draws on real consumer concerns —expressed through our casework services (legal and financial counse...
Media release: More door-to-door complaints sent to ACCC, but further protections needed
Another 26 complaints about door-to-door salespeople have been lodged with the Australian Competition and Consumer Commission (ACCC) as part of the Consumer Action Law Centre’s Do Not Knock Campaign....
Submission: Review of the Limited Merits Review Consultation Paper Two
Consumer Action’s response to the Review of Limited Merits Review Regime's Consultation Paper 2, Additional Statement of Issues and Questions. To read our submission please click here: Submission to...
Media release: Linked credit case could cast doubt on more NAB student loans
The Consumer Action Law Centre has lodged a complaint with the Financial Ombudsman Service (FOS) against the National Australia Bank (NAB) and is seeking to have its client’s NAB student loan terminat...
Submission: Australian Energy Market Commission, Market Review, Power of Choice (Stage 3 DSP Review)
This review is about 'enabling consumers to make informed choices about the way they use electricity can help achieve efficient investment'. Consumer Action agrees that there are opportunities to impr...
Media release: Consumer action calls on Energy Market Commission to ease energy bills by proceeding with rule-change
In a submission lodged today, the Consumer Action Law Centre called for the Australian Energy Market Commission to proceed with an energy rule change that would put downward pressure on household ener...
Submission: review of limited merits review consultation paper one
This submission responds to the Initial Discussion Paper of the Expert Panel reviewing the Limited Merits Review regime for energy regulatory decisions. Read our submission click: Initial submission...
Media release: Retirement village contracts confusing for consumers, says consumer group
The Consumer Action Law Centre says a case in which it is assisting an elderly retirement village resident with her dispute before the Victorian Civil and Administrative Tribunal (VCAT) demonstrates t...
Energy retailers urged to end door-to-door sales
Consumer Action has challenged Australia's energy retailers to put an end to door-to-door energy sales. The Centre issued the challenge on the back of new research showing 77 per cent of Australians h...
Media release: Consumer and welfare groups make eleventh hour bid to protect vulnerable Victorians
A group comprising consumer advocates and welfare agencies has made an eleventh hour plea to members of the Victorian Upper House, urging them to amend a bill which would allow metropolitan water busi...
Federal Government’s Energy White Paper consultation
Consumer Action made a substantial submission to the Federal Government’s Energy White Paper consultation. The Draft White Paper is largely directed to industry development and investment, but is sile...
Policy Position on Water Pricing for Sustainable Household Consumption
Consumer Action has released a policy position paper on water pricing. While recognising the difficulties of rising water prices, the paper argues that over-reliance on water pricing as a demand manag...
Media release: Consumers the losers as competition tribunal sides with power companies – yet again
Victorian households are staring down the barrel of yet another electricity price hike after the Australian Competition Tribunal (ACT) overturned significant aspects of the ruling of the energy indust...
Contracting competition in the energy retail market results in lacklustre performance
A new report showing three leading energy retailers control almost 75 percent of market share is bad news for Victorian households which are missing out on the financial benefits and service improveme...
Media release: Contracting competition in the energy retail market results in lacklustre performance
A new report showing three leading energy retailers control almost 75 per cent of market share is bad news for Victorian households which are missing out on the financial benefits and service improvem...
Media release: Energy rules must change—consumers and big business agree
Consumer groups from around Australia have joined the Australian Energy Regulator (AER) and some of the nation’s biggest businesses in calling for reform to the process that sets electricity network p...
Media release: Unfair process leading to higher electricity prices
Two prominent consumer advocacy groups are calling for the federal government to abolish the current process of appeal for electricity distribution pricing determinations. A new report released by the...
Submission: Australian Energy Market Commission’s Power of Choice Review, Issues Paper
This submission responds to the Issues Paper released by the Australian Energy Market Commission on its demand side participation (stage 3) review, dubbed 'Power of Choice'. Read our submission click...
Media release: Complex energy contracts are confusing consumers and stifling choice
Energy retail contracts have been put under the microscope in a report just released by the Consumer Action Law Centre. And while the report found that most contracts largely met their regulatory requ...
Media release: ASIC grants licence to ‘misleading, deceptive and unconscionable’ trader
In a move that has disappointed the Consumer Action Law Centre, ASIC has granted a consumer credit licence to a company whose conduct has been found to be misleading, deceptive and unconscionable. Th...
Submission: Advanced metering infrastructure program – Issues paper for public consultation
Consumer Action welcomes the new Government's attempt to understand and address some of the underlying consumer concerns with the mandated rollout of Advanced Metering Infrastructure (AMI) or smart me...
Media release: Legal tribunal finds Motor Finance Wizard’s practices ‘unfair’ and ‘seriously flawed
Motor car dealer and financier Motor Finance Wizard has been ordered to cancel a car lease contract with a vulnerable customer, refund her money and clear her credit report. The legal decision, made...
Submission to Productivity Commission Inquiry on Network Regulation
Consumer Action welcomes the Productivity Commission’s investigation into benchmarking as a means of achieving more efficient delivery of network services and electricity infrastructure. Benchmarking...
Submission: Australian Energy Regulator’s Victorian Draft Distribution Determination 2011- 2015
Consumer Action strongly supports the Draft Decision and the level of scrutiny the AER has applied to the Distribution Network Service Providers' regulatory proposals. We continue to have some concern...
Submission: Exposure draft – Review of initial distribution network service providers’ proposals for the 2011 – 2015 regulatory period.
Consumer Action welcomes the opportunity to make a submission to the Australian Energy Regulator's review of initial Distribution Network Service Providers' Proposals for the 2011 - 2015 Regulatory Pe...
Submission: Review of Victoria’s wrongful disconnection payment
Consumer Action remains strongly supportive of the Victorian wrongful disconnection payment legislative obligation. It continues to fulfill its role as an incentive on retailers to guard against non-c...
Joint submission: Metropolitan Melbourne Water Price Review 2008-09 – draft decision
This submission is put forward by the Consumer Utilities Advocacy Centre Ltd and the Consumer Action Law Centre in response to the Draft Decision released by the Victorian Essential Services Commissio...
Media release: Consumer Action launches litigation against Motor Finance Wizard
Consumer Action Law Centre has issued proceedings against Motor Finance Wizard (Melbourne Sales) Pty Ltd (‘Motor Finance Wizard’) and Kwik Finance (Melb) Pty Ltd (‘Kwik Finance’) in the Victorian Civi...
Policy report: Coercion and harassment at the door Consumer experiences with energy direct marketers
Since the introduction of full retail contestability in the Victorian energy market, Consumer Action Law Centre (Consumer Action) and the Financial & Consumer Rights Council (FCRC) have received n...
Submission: Review of the effectiveness of competition in electricity and gas retail markets in Victoria – first draft report
Consumer Action has commented on the Australian Energy Market Commission’s Review of the Effectiveness of Competition in Electricity and Gas Retail Markets – First Draft Report which was released for...
Submission: Water Tariff Structures Review – Issues Paper
Consumer Action has commented on the Essential Services Commission’s Water Tariff Structures Review – Issues Paper released on 22 October 2007. To read our submission, click here: Water Tariff Stru...
Submission: Victorian Retail Competition Review
Consumer Action is very appreciative of the Commission’s early and informal consultation undertaken in preparation for the review. The Commission’s willingness to consult directly with consumer repres...
Report: Access to Energy and Water in Victoria – A research report
This Report examines the impact on Victorian households of disconnection or restriction from electricity, gas or water services. The Report comprises the findings of a project undertaken by CLCV an...