Telecommunications - Consumer Action Law Centre

Home
I Need Help
- - - SERVICES
    - Our Services
    - Legal Help
    - Koori Help
    - National Debt Helpline
  - - ASSISTANCE FROM US
    - Resources and Toolkits
    - Common Issues
My client needs help
- - - COURSES
    - Course collection
  - - RESOURCES
    - Resources and Toolkits
    - Common Issues
    - Supporting Communities
  - - ENGAGE WITH US
    - Demand a Refund
    - Do not knock
    - A blueprint for fair
  - - SUPPORT IS HERE:
      
      We provide workers in the legal and community sectors with the resources and information they need to identify exploitative products and business practices and help their clients fight back.
Policy & Campaigns
- - - POLICY
    - Reports
    - Submissions
  - - CHANGE IS HERE:
      
      Our team leads change to policy, laws and industry practice across a range of consumer issues, informed by our experience assisting and representing people in Victoria.
About
- - - ABOUT US
    - About
    - Media
    - Impact Framework
    - Our Board
    - Our Management
  - - WORK WITH US
    - Jobs
    - Volunteer with us
  - - WHO WE HELP
    - Eligibility for Assistance
    - Accessibility
    - Advice Disclaimer
  - - WE ARE HERE:
      
      Our purpose is to make life easier for people experiencing vulnerability and disadvantage. We use our skills in the law, financial counselling, policy and campaigning to make consumer markets fair.
News
Podcast
Contact

Consumer Issues in Victorian Aboriginal Communities: Integrated Practice Project Report 2020

‘Consumer issues in Victorian Aboriginal communities’ reports findings from Consumer Action Law Centre’s (Consumer Action) and the Victorian Aboriginal Legal Service’s (VALS) Integrated Practice proje...

Strong compliance and enforcement is needed in telecommunications industry

Consumer Action receives 2-3 new calls per week through our legal assistance and worker advice lines or the National Debt Helpline about clients who are negatively affected by unaffordable phone debt....

New telco industry data highlights urgent need for effective regulation and enforcement powers to protect Australians

New complaints data released by the Telecommunications Industry Ombudsman (TIO) emphasises the clear need for regulation and strengthened regulator enforcement powers to protect Australians from poor...

Telecommunications Consumer Protection Code Inadequately Protects Consumers: Consumer Groups

The revised Telecommunications Consumer Protection (TCP) Code fails to adequately protect telco consumers, according to consumer groups. Despite consultation with the telco industry and regulator,...

Submission: draft Telecommunications Consumer Protections Code

Consumer Action Law Centre together with WEstjustice made a submission to the CommsAlliance on the Telecommunications Consumer Protections Code Draft (DR C628:2018) (draft Code), which has been produc...

Submission: Telecommunications Consumer Safeguards Review Part A – Consumer Redress and Complaints Handling

Consumer protection mechanisms in the telecommunications market are failing Australians. The Telecommunications Consumer Safeguards Review is an important and timely opportunity to move from self-regu...

Proposed changes to TIO Terms of Reference

ACCAN and Consumer Action Law Centre made a joint submission to the consultation on proposed changes to the Telecommunications Industry Ombudsman (TIO) terms of reference. We are pleased that the TIO...

Submission: Revisions to the Telecommunications Consumer Protections Industry Code

Consumer Action has provided the following thoughts on the proposed revisions to the Communications Alliance Telecommunications Consumer Protections (TCP) Industry Code (DR C628:2014). Duplication bet...

1 2

A campaign-focused consumer advocacy organisation

SERVICES

ASSISTANCE FROM US

COURSES

RESOURCES

ENGAGE WITH US

SUPPORT IS HERE:

POLICY

CAMPAIGNS

CHANGE IS HERE:

ABOUT US

WORK WITH US

WHO WE HELP

WE ARE HERE:

Consumer Issues in Victorian Aboriginal Communities: Integrated Practice Project Report 2020

Strong compliance and enforcement is needed in telecommunications industry

New telco industry data highlights urgent need for effective regulation and enforcement powers to protect Australians

Telecommunications Consumer Protection Code Inadequately Protects Consumers: Consumer Groups

Submission: draft Telecommunications Consumer Protections Code

Submission: Telecommunications Consumer Safeguards Review Part A – Consumer Redress and Complaints Handling

Proposed changes to TIO Terms of Reference

Submission: Revisions to the Telecommunications Consumer Protections Industry Code

KOORI HELP

Click here

FREE DEBT ADVICE

Click here

FREE LEGAL ADVICE

Ph: 1800 466 477