General Insurance Archives - Consumer Action Law Centre

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Consumer advocates welcome Act implementing three key Banking Royal Commission recommendations

Today the Government passed the first omnibus bill in the wake of the Banking Royal Commission, which consumer advocates say will help address long-standing problems with unfair insurance contracts, f...

Making the insurance claims process fair
The Treasury – Making insurance claims handling a financial service – Financial Services Royal Commissions Recommendation 4.8

From a consumer perspective, claims handling is the most critical part of the insurance process, and one of the most problematic. Too often, the claims process is arduous, lengthy and unfair. In ou...

20,000 Australians demand the end of unfair insurance: Canberra

“Stand up to the insurance lobby” - that’s the message of leading consumer groups as they deliver signatures of over 20,000 Australians to Parliament House in Canberra. The groups anticipate the Fe...

Consumer protections in insurance about to take a much-needed leap forward

The general insurance industry’s new code of practice is a long awaited and necessary advancement, according to the Financial Rights Legal Centre (Financial Rights) and Consumer Action Law Centre (Con...

Closing the ‘unfair contract terms’ loophole for insurance – Exposure draft legislation
Treasury - Consultation on Extending Unfair Contract Terms to Insurance Contracts

There is a big fairness problem in insurance. People often make insurance claims when they are at a low ebb, but they can face shocking outcomes when insurers rely on unfair terms in insurance contrac...

Response to ASIC’s update to internal dispute resolution requirements for financial firms (RG165)
Australian Securities and Investments Commission - Consultation Paper 311, Internal Dispute Resolution: Update to Regulatory Guide 165 (May 2019)

It is critical that the process to make and resolve complaints with a bank, insurer, or super fund is timely, fair, and accessible, including for people experiencing vulnerability and disadvantage. O...

Submission: Extending unfair contract terms protections to insurance contracts
The Treasury - Submission on extending unfair contract terms protections to insurance contracts

The case for extending unfair contract terms (UCT) laws to insurance contracts is clear. The insurance industry is virtually the only industry enjoying an exemption from the economy-wide UCT regime...

Submission: NSW Emergency Services Levy Insurance Monitor Standard Profile Quotations
NSW Emergency Services Levy Insurance Monitor - Standard profile quotations: Mid-term review Discussion Paper April 2018

This joint submission from Financial Rights Legal Centre and Consumer Action Legal Centre responds to the NSW Emergency Services Levy Insurance Monitor’s 'Standard profile quotations Mid-term review,...

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Consumer advocates welcome Act implementing three key Banking Royal Commission recommendations

Making the insurance claims process fair
The Treasury – Making insurance claims handling a financial service – Financial Services Royal Commissions Recommendation 4.8

20,000 Australians demand the end of unfair insurance: Canberra

Consumer protections in insurance about to take a much-needed leap forward

Closing the ‘unfair contract terms’ loophole for insurance – Exposure draft legislation
Treasury - Consultation on Extending Unfair Contract Terms to Insurance Contracts

Response to ASIC’s update to internal dispute resolution requirements for financial firms (RG165)
Australian Securities and Investments Commission - Consultation Paper 311, Internal Dispute Resolution: Update to Regulatory Guide 165 (May 2019)

Submission: Extending unfair contract terms protections to insurance contracts
The Treasury - Submission on extending unfair contract terms protections to insurance contracts

Submission: NSW Emergency Services Levy Insurance Monitor Standard Profile Quotations
NSW Emergency Services Levy Insurance Monitor - Standard profile quotations: Mid-term review Discussion Paper April 2018

Future of Financial Advice – Post Implementation Review submission

Submission: Emergency Services Levy Insurance Monitor public inquiry into prohibited conduct in the insurance industry

Submission: General Insurance Code of Practice 2017 Review

Senate Standing Committee on Economics inquiry into Australia’s general insurance industry

Submission: ANZ Banking Group Ltd—Exclusive Dealing Notification N99426

Junk insurance victims fight back as ASIC report damns industry

Media release: Hire car insurance is not what it seems, in fact, it’s often not insurance at all

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