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Category: General Insurance

You are here:  HomeConsumer Action Law Centre  ⁄  News  ⁄  Insurance  ⁄  General Insurance

Closing the ‘unfair contract terms’ loophole for insurance – Exposure draft legislation
Treasury - Consultation on Extending Unfair Contract Terms to Insurance Contracts

There is a big fairness problem in insurance. People often make insurance claims when they are at a low ebb, but they can face shocking outcomes when insurers rely on unfair terms in insurance contrac...
August 30, 2019

Response to ASIC’s update to internal dispute resolution requirements for financial firms (RG165)
Australian Securities and Investments Commission - Consultation Paper 311, Internal Dispute Resolution: Update to Regulatory Guide 165 (May 2019)

It is critical that the process to make and resolve complaints with a bank, insurer, or super fund is timely, fair, and accessible, including for people experiencing vulnerability and disadvantage.  O...
August 26, 2019

Submission: Extending unfair contract terms protections to insurance contracts
The Treasury - Submission on extending unfair contract terms protections to insurance contracts

The case for extending unfair contract terms (UCT) laws to insurance contracts is clear. The insurance industry is virtually the only industry enjoying an exemption from the economy-wide UCT regime...
August 27, 2018

Submission: NSW Emergency Services Levy Insurance Monitor Standard Profile Quotations
NSW Emergency Services Levy Insurance Monitor - Standard profile quotations: Mid-term review Discussion Paper April 2018

This joint submission from Financial Rights Legal Centre and Consumer Action Legal Centre responds to the NSW Emergency Services Levy Insurance Monitor’s 'Standard profile quotations Mid-term review,...
May 23, 2018

Future of Financial Advice – Post Implementation Review submission

The Consumer Action Law Centre is pleased to provide a submission in response to the Consultation Paper prepared as part of the Post Implementation Review of the Future of Financial Advice reforms....
June 14, 2017

Submission: Emergency Services Levy Insurance Monitor public inquiry into prohibited conduct in the insurance industry

We were asked to provide feedback on questions 4, 5, 7 and 11 in the ESLIM’s Public Inquiry Issues Paper. We have also responded to question 9 on competition drivers, and briefly commented on our insu...
May 16, 2017

Submission: General Insurance Code of Practice 2017 Review

The Code is an important piece of self-regulation, setting out the best practice expected of the industry. Recent inquiries and reviews have ventilated a number of persistent, systemic problems for ge...
May 3, 2017

Senate Standing Committee on Economics inquiry into Australia’s general insurance industry

This submission examines home and car insurance from the consumer’s perspective. It focuses on transparency in Australia’s home and car insurance industries, the benefits of establishing an independen...
February 17, 2017

Submission: ANZ Banking Group Ltd—Exclusive Dealing Notification N99426

Thank you for the invitation to comment on the ANZ Banking Group Ltd—Exclusive Dealing Notification N99426 (the Notification), under which ANZ is only financing Esanda and ANZbranded comprehensive car...
December 22, 2016

Junk insurance victims fight back as ASIC report damns industry

Australians sold junk insurance are demanding their money back as ASIC releases a damning report into the atrocious value and shocking sales practices at car yards. The ASIC “A market that is faili...
September 12, 2016

Media release: Hire car insurance is not what it seems, in fact, it’s often not insurance at all

As many Victorians head off on holidays, the Consumer Action Law Centre is warning consumers that hire car 'insurance' is not what seems. Indeed, it’s often not insurance at all but, rather, an indemn...
December 20, 2011

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Latest Tweets

  • Can we ask what public submissions the Government is considering @DuniamJonathon? There are no published submission… twitter.com/i/web/status/11948…

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  • Afterpay claims it "goes above and beyond the questionable behaviours often exhibited by credit card companies and… twitter.com/i/web/status/11944…

    November 13, 2019 11:34 am

  • Victorians are signing up to more payday loans than any other state and many are falling into a debt trap as a resu… twitter.com/i/web/status/11943…

    November 13, 2019 8:47 am

  • More coverage of our joint report released today that reveals hundreds of thousands of Australians are being driven… twitter.com/i/web/status/11941…

    November 12, 2019 4:47 pm

  • If all of these facts and figures aren't enough to convince you that Australia's payday lending market needs better… twitter.com/i/web/status/11941…

    November 12, 2019 4:00 pm

Archive

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Access to Justice Affordability Australian Consumer Law Banking Royal Commission Centrepay Claims Handling Commissions and Remuneration Competition Consumer Guarantees and Warranties Credit Cards Data and Privacy Default Offer Dispute Resolution Distribution and Intervention Powers Electricity Enforcement and Penalties Financial Exclusion Financial Literacy and Counselling Gas Industry Codes Licensing and Regulation Misleading or Deceptive Conduct Payment Difficulty and Hardship Product Design Product Design, Distribution and Intervention Powers Responsible Lending SACC Review Sales Practices Solar and New Energy Suitability Superannuation Unfair Contract Terms Vulnerability

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