Submission - Consumer Action Law Centre

Joint submission: EWON prepayment meter discussion paper

Consumer advocates and welfare agencies have submitted a joint submission to the Energy and Water Ombudsman NSW’s prepayment meter discussion paper. We support joint work by consumer groups, ombudsme...

Submission: Consultation on proposed credit repair guideline

Consumer Action has provided comment on Credit Ombudsman Service's proposed guideline on credit repair. We welcome this proposal, and recommend that the Credit Ombudsman: reword the proposed guidel...

Joint submission: Financial Ombudsman Service proposed Terms of Reference Changes

Consumer Action and Financial Rights Legal Centre have provided comment on the Financial Ombudsman Service's proposed Terms of Reference changes. The consultation paper notes that operational guideli...

Submission: Insurance Duty of Disclosure

Consumer Action has provided comments on the Commonwealth Treasury's proposed notices which explain the duty of disclosure consumers have when buying insurance. We broadly support these regulations, b...

Submission: Consultation on Victorian Solicitors’ Conduct Rules

Consumer Action has made a submission to the Consultation on Victorian Solicitors’ Conduct Rules. We regularly assist debtors who are being pursued by lawyers or law firms acting on behalf of debt col...

Submission: Competition Policy Review Issues Paper

Consumer Action has made a submission on the Competition Policy Review Issues Paper. The key points and recommendations are outlined below: While effective competition generally ensures market outc...

Joint Submission: Economic regulation, governance and efficiency in the Victorian water sector

Consumer Action, the Consumer Utilities Advocacy Centre and the Victorian Council of Social Service welcome the opportunity to comment on the May 2014 Preliminary Advice from the Independent Reviewer....

Submission: AEMC Rule Change on Customer Access to Information about their Energy Consumption

Consumer Action recognises the great potential for advanced metering to enhance consumers' understanding of their own energy consumption, and acknowledges that it can be an important link for consumer...

Submission: AEMC Rule Change on Expanding Competition in Metering and Related Services

Consumer Action welcomes the opportunity to provide input into the AEMC's rule change proposal to expand competition in metering and related services. Consumer Action recognises the great potential f...

Joint submission: Productivity Commission’s Access to Justice draft report

Consumer Action and Consumer Credit Legal Centre NSW have made an extensive submission to the Productivity Commission's Access to Justice draft report. A summary of our submission is below or you can...

Submission: Review of the 2020 Renewable Energy Target

The Consumer Action Law Centre welcomes the opportunity to provide input into the Federal Government’s review of Australia’s Renewable Energy Target (RET). Consumer Action is an independent, not-for-...

Submission: Financial Systems Inquiry Terms of Reference

Consumer Action welcomes the opportunity to contribute to the Financial Systems Inquiry. The submission below responds to the Inquiry's terms of reference released on 20 December 2013. The submission...

Joint submission: DSDBI Consultation Paper – Reforms to Retail Regulation 2014 and Planned Outages

Consumer Action welcomes the opportunity to respond to the Draft Consultation Paper – Reforms to Retail Regulation 2014 and Planned Outages. We strongly support the Minister’s proposal to increase th...

Submission: Consumer Credit Regulations

Consumer Action and the Consumer Credit Legal Centre NSW have made a joint submission to Treasury on exposure draft consumer credit regulations affecting payday lenders. In summary, we are supportive...

Submission: Energy and Water Ombudsman Victoria independent review issues paper

This submission is the result of a collaboration between the Consumer Utilities Advocacy Centre, the Victorian Council of Social Services, Consumer Action Law Centre and the Financial and Consumer Rig...

Submission: AEMC’s 2014 Retail Competition Review

Consumer Action has provided comment on the Australian Energy Market Commission’s (the AEMC) 2014 Retail Competition Review Approach Paper. We welcome ongoing reviews of competition within retail mar...

Submission: Filing fees for debtors’ petitions, overseas travel requests and an increase to the realisations charge

A scan of Consumer Action's casework records (including both our legal advice and financial counselling services) reveals that we have on record at least 1900 calls from low income and vulnerable clie...

Submission: Final Report on the Review of Enforcement Regimes under the National Energy Laws

Consumer Action has made a submission to the Standing Council on Energy (SCER) on the Final Report: Review of the Enforcement Regimes under the National Energy Laws Consumer Action supports many of t...

Submission: ACCC consideration of AGL Energy’s proposed acquisition of Macquarie Generation

Consumer Action has made a submission to the Australian Competition and Consumer Commission (ACCC) in response to its Statement of Issues on AGL Energy Limited (AGL) proposed acquisition of the busine...

Submission: AEMC’s review of electricity customer switching options paper

Consumer Action supports the Commission undertaking this review and we agree that timely and accurate transfer processes can "support customer choice" and "confidence" in the competitive retail market...

Submission: Energy White Paper 2014

Consumer Action was pleased to have the opportunity to comment on the Energy White Paper 2014. Our submission is available here....

Submission: 2014-15 Federal Budget

Consumer Action welcomes the Government’s invitation to the Australian community to provide input to the 2014-15 Commonwealth Budget. We are mindful of the current economic conditions and their imp...

Submission: Debt agreement administrators’ guidelines relating to advertising

Consumer Action's MoneyHelp financial counselling practice helps disadvantaged, low income Victorian consumers who are experiencing severe financial distress consumers Victorians, some of who have use...

Submission: Do Not Call Register – registration period

Consumer Action support removing the registration period for the Do Not Call Register so that registration is indefinite (Option Three in the Discussion Paper[i]). Customers actively opt out of unsol...

Submission: Changes to Credit Ombudsman Scheme Rules

Consumer Action had provided comment on the Credit Ombudsman Service’s proposes changes to COSL Rules: 9th Edition. We commend the Credit Ombudsman Service on its drafting of the proposed changes, mo...

Submission: ACCC / ASIC Debt Collection Guideline

Consumer Action has provided comment on the review of the ACCC / ASIC Debt Collection Guideline for Collectors and Creditors. The revised draft Guideline is a significant improvement on the existing...

Submission: Financial System Inquiry—Draft Terms of Reference

Consumer Action welcomes the opportunity to comment on the draft terms of reference for the Financial System Inquiry. In summary, we recommend that: the overall objective for the Inquiry could be e...

Submission: Energy Assured Limited – Revocation and Substitution – A91390 & A91391

Consumer Action’s 2011 submissions to the Code authorisation process recommended the ACCC refuse to authorise the applications, on the grounds that the proposal did not actually improve existing consu...

Submission: Review of the regulation of owners’ corporation managers

Consumer Action has provided comment to the Review of the regulation of owners’ corporation managers Issues Paper. Our submission makes two primary recommendations: that the unfair contract term pr...

Submission: AER Alternative Energy Sellers – Issues Paper

Consumer Action supports the AER's approach in attempting to identify a suitable outcome for consumers in an evolving and increasingly complex energy market. We have provided some comments to encourag...

Joint submission: National Smart Meter Consumer Protection and Safety Review

A coalition of advocates has taken the opportunity to comment on SCER's National Smart Meter Consumer Protection and Safety Review Consultation Paper (Consultation Paper) and the National Energy Retai...

Submission: Regulatory Review of the Motor Car Traders Act (MTCA) 1986

Consumer Action has submitted comment on the Issue Paper for the regulatory review of the Motor Car Traders Act (MTCA) 1986. We generally do not agree that the regulatory burden on traders is exces...

Submission: Post Implementation Review of Ban on Mortgage Exit Fees

Consumer Action has contributed to the Post Implementation Review of the ban on mortgage exit fees. Briefly, this submission supports the existing ban on mortgage exit fees; argues that ava...

Submission: Carbon tax repeal legislation

Consumer Action generally does not support repeal of the legislation that is not linked to imposing a price on carbon emissions, given the dire consequences for Australians from predicted impacts of c...

Submission: Access to Justice Arrangements

Consumer Action has provided a submission to the Productivity Commission on its Issues Paper, Access to Justice Arrangements. The key points and recommendations made in this submission are: The inq...

Joint submission: Independent Review of the Financial Ombudsman Service

Consumer Action and Consumer Credit Legal Centre (NSW) have coordinated and written a consumer submission to the independent review of the Financial Ombudsman Service. The submission contains contribu...

Submission: The performance of the Australian Securities and Investments Commission

Consumer Action Law Centre has made a submission to the Senate Economics References Committee inquiry into the performance of the Australian Securities and Investments Commission (ASIC). Briefly: w...

Submission: Guidelines for Complaint Handling in Organisations

Consumer Action has commented on the draft Revision of AS ISO 10002-2006: Guidelines for Complaint Handling in Organisations. We support the draft guidelines, but have made a number of recommendation...

Submission: Review of Enforcement Regime for National Energy Laws

Consumer Action has made a submission to the Standing Council on Energy and Resources in relation to its Review of National Enforcement Regimes for National Energy Laws. Consumer Action believes regul...

Submission: Draft Australian Energy Regulator stakeholder engagement framework

Consumer Action has provided comment on the Australian Energy Regulator’s (AER) Draft Stakeholder Engagement Framework. We believe the Draft provides a strong foundation for the AER to engage with it...

Submission: Credit hardship obligations—outstanding issues

Consumer Action, Consumer Credit Legal Centre NSW, and Financial Counselling Australia have made a joint submission on Australian Securities and Investments Commission's discussion paper Credit Hardsh...

Joint submission: Essential Services Commission harmonisation of the Energy Retail Code and Guidelines with the National Energy Customer Framework Draft Decision

Consumer Action has contributed to a joint submission on the Essential Services Commission Harmonisation of the Energy Retail Code and Guidelines with the National Energy Customer Framework Draft Deci...

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