Submission: Open Banking Review

Consumer Action Law Centre, Financial Rights Legal Centre and Financial Counselling Australia are pleased to make this submission in response to the Open Banking Review Issues Paper. We acknowledge t...

Submission: New Car Retailing Industry ACCC Draft Report

Consumer Action Law Centre (Consumer Action) is pleased to make this submission to the Australian Competition and Consumer Commission (ACCC) new car retail industry market study draft report (the Draf...

Proposed changes to TIO Terms of Reference

ACCAN and Consumer Action Law Centre made a joint submission to the consultation on proposed changes to the Telecommunications Industry Ombudsman (TIO) terms of reference. We are pleased that the TIO...

Consumer Action Strategic Plan 2017-2021

We use our skills in the law, financial counselling, policy and campaigning to make consumer markets fair. We do this by: Assisting and empowering people – by advising them about their rights, connec...

Submission: APRA powers for non-ADI lenders

The Consumer Action Law Centre (Consumer Action) and CHOICE have made a joint submission on the draft Treasury Laws Amendment (Non-ADI Lender Rules) Bill 2017 (the draft Bill). We support the proposa...

Best opportunity for fair insurance in years

Industry, Government and advocates have one of the best opportunities in years to make insurance fair, according to Consumer Action Law Centre. A Senate committee has recommended a major shake up t...

Submission: Banking Executive Accountability Regime

Consumer Action Law Centre has supported CHOICE's submission on the proposed Banking Executive Accountability Regime. We strongly welcome the intent of these reforms. The community rightly expects tha...

Comment on ASIC proposed ban on flex-commissions

Thank you for the opportunity to make additional comments on the proposed ASIC Credit (Flexible Credit Cost Arrangements) Instrument banning flex-commissions. Consumer Action supports this proposal. I...

Submission: Black Economy Taskforce Interim Report

Contributors to this submission have supported and represented thousands of consumers over many years. We support the overall intention of the Taskforce, which is to develop an ‘innovative, forward-lo...

Junk insurance days are numbered: Consumer Advocates

Following multi-billion dollar scandals in the UK and exposure of similar problems in Australia, the sale of Consumer Credit Insurance (CCI) products in Australia is finally being tackled by industry...

Four Corners – ‘Bleed Them Dry Until They Die’

Tonight, Consumer Action features in the ABC TV Four Corners special 'Bleed Them Dry Until They Die' - an important investigation into retirement living in Australia led by Adele Ferguson. Follow our...

Fairer Centrelink debt collection practices recommended

Fairer debt collection practices recommended by a Senate Committee Inquiry into the “Better Management of the Social Welfare System Initiative” recognise that Centrelink should be required to comply w...

Submission: AEMC Governance Amendment Bill 2017

Consumer Action was one of a number consumer advocacy groups that made a joint submission to the Review of Governance Arrangements for Australian Energy Markets recommending the Energy Council underta...

Junk warranties: Your time is up

Consumer Action Law Centre says a class action to be launched against Australia’s biggest extended car warranty company shows rubbish warranties have had their day. International law firm Quinn Ema...

Consumer Action responds to Finkel

In response to the release of the Independent Review of the Future Security of the National Energy Market (the Finkel Blueprint), Consumer Action Law Centre makes the following comments: Recommenda...

Submission on AEMC’s rule change process guidance

Our analysis of the problems faced as a consumer group seeking to change the NERR, and our recommendations to make the process more transparent and less onerous for proponents, are extensively detaile...

People who help people

'People who help people' provides practical steps consumer advocates and financial counsellors can take to demonstrate their impact and better influence public debate. Consumer advocates and financ...

Refunds for Motor Finance Wizard customers

Consumer Action Law Centre has applauded the corporate regulator for securing an enforceable undertaking (EU) against second-hand car financier Motor Finance Wizard (MFW). The EU will see the problem...

Submission: ASIC Financial Services Panel

The Consumer Action Law Centre  is pleased to provide a submission in response to Consultation Paper 281 regarding the proposal to establish a Financial Services Panel (the Panel). Given the apparent...