Submission: Inquiry into Competition in the Australian Financial System
The Consumer Action Law Centre (Consumer Action), Financial Counselling Australia (FCA) and the Financial Rights Legal Centre (Financial Rights) have welcomed the Productivity Commission’s review of c...
Submission: New Car Retailing Industry ACCC Draft Report
Consumer Action Law Centre (Consumer Action) is pleased to make this submission to the Australian Competition and Consumer Commission (ACCC) new car retail industry market study draft report (the Draf...
Proposed changes to TIO Terms of Reference
ACCAN and Consumer Action Law Centre made a joint submission to the consultation on proposed changes to the Telecommunications Industry Ombudsman (TIO) terms of reference. We are pleased that the TIO...
Review of the National Vocational Education and Training Regulator Act 2011
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Review of the National Vocational Education and Training Regulator Act 2011 (NVETR Act). Consumer Action ha...
Submission: Credit card reform exposure draft legislation
The Consumer Action Law Centre is pleased to comment on the exposure draft Treasury Laws Amendment (2017 Measures No. 8) Bill 2017: Credit card reforms (the Bill) and National Consumer Credit Protecti...
Submission: Comment: Towards a transparent public reporting regime for life insurance claims information
Thank you for the opportunity to comment on the Discussion Paper Towards a transparent public reporting regime for life insurance claims information, outlining the options and issues involved in the n...
Submission: Comment on ASIC CP 284: Example statement of advice for life insurance—Update to RG 90
Thank you for the opportunity to comment on ASIC’s draft Regulatory Guide 90: Example statement of advice: Scaled advice for new customer and Consultation Paper 284. We appreciate the complex and exte...
Submission: APRA powers for non-ADI lenders
The Consumer Action Law Centre (Consumer Action) and CHOICE have made a joint submission on the draft Treasury Laws Amendment (Non-ADI Lender Rules) Bill 2017 (the draft Bill). We support the proposa...
Submission: Banking Executive Accountability Regime
Consumer Action Law Centre has supported CHOICE's submission on the proposed Banking Executive Accountability Regime. We strongly welcome the intent of these reforms. The community rightly expects tha...
Comment on ASIC proposed ban on flex-commissions
Thank you for the opportunity to make additional comments on the proposed ASIC Credit (Flexible Credit Cost Arrangements) Instrument banning flex-commissions. Consumer Action supports this proposal. I...
Submission: Data Governance Australia Draft Code of Practice
The collection, use and management of data by companies is of significant and growing interest for consumer advocates. We welcome industry efforts to better protect and promote the rights of people wh...
Submission: Internal Dispute Resolution in Retirement Villages
We welcome Consumer Affairs Victoria’s interest in improving internal dispute resolution processes in retirement villages, and believe that the reforms suggested will likely result in some improvement...
Submission: Black Economy Taskforce Interim Report
Contributors to this submission have supported and represented thousands of consumers over many years. We support the overall intention of the Taskforce, which is to develop an ‘innovative, forward-lo...
EDR Review Supplementary Issues Paper – Last resort compensation for victims of financial misconduct
A series of financial scandals have left many Australians out of pocket and in some cases, resulted in the loss of the family home or a secure retirement. Scandals have not just occurred in relation t...
Submission to ACCC inquiry into retail electricity supply and pricing Issues Paper
Electricity has traditionally been a regulated essential service that occupied a stable portion of Australian consumers' living expenses. Until relatively recently, they have not had to exert time or...
EDR Review – Treasury Laws Amendment (External Dispute Resolution) Bill and Regulations 2017 exposure draft
Consumer advocates welcome the move to a one-stop shop external dispute resolution (EDR) scheme for all disputes in the financial system. Read the full submission here [PDF]...
Submission: AEMC Governance Amendment Bill 2017
Consumer Action was one of a number consumer advocacy groups that made a joint submission to the Review of Governance Arrangements for Australian Energy Markets recommending the Energy Council underta...
Submission: ESC’s Payment Difficulty Framework Draft Decision
Consumer Action and the Financial and Consumer Rights Council welcome the opportunity to comment on the Essential Services ESC Victoria’s (ESC) new draft decision for its Payment Difficulties Framewor...
Victoria Legal Aid, Means Test Review, Options Paper – submission
Consumer Action has made a submission to the Victoria Legal Aid (VLA) Means Test Review. The submission strongly supports the introduction of a public interest exemption to the VLA means test. To be...
Future of Financial Advice – Post Implementation Review submission
The Consumer Action Law Centre is pleased to provide a submission in response to the Consultation Paper prepared as part of the Post Implementation Review of the Future of Financial Advice reforms....
Submission on AEMC’s rule change process guidance
Our analysis of the problems faced as a consumer group seeking to change the NERR, and our recommendations to make the process more transparent and less onerous for proponents, are extensively detaile...
Submission: ASIC Financial Services Panel
The Consumer Action Law Centre is pleased to provide a submission in response to Consultation Paper 281 regarding the proposal to establish a Financial Services Panel (the Panel). Given the apparent...
AEMC review of regulatory arrangements for embedded networks
SACOSS and the signatories consider that the existing framework has provided a high degree of flexibility and competition in products and services for embedded networks which has led to some valuable...
Submission: Estate agents and conveyancers options for reform
Consumer Action Law Centre welcomes the opportunity to provide comment on the Consumer Property Law Review’s Options Paper on estate agents and conveyancers. Read the full submission here [PDF]....
