Submission: AER Alternative Energy Sellers – Issues Paper
Consumer Action supports the AER's approach in attempting to identify a suitable outcome for consumers in an evolving and increasingly complex energy market. We have provided some comments to encourag...
Joint submission: National Smart Meter Consumer Protection and Safety Review
A coalition of advocates has taken the opportunity to comment on SCER's National Smart Meter Consumer Protection and Safety Review Consultation Paper (Consultation Paper) and the National Energy Retai...
Submission: Regulatory Review of the Motor Car Traders Act (MTCA) 1986
Consumer Action has submitted comment on the Issue Paper for the regulatory review of the Motor Car Traders Act (MTCA) 1986. We generally do not agree that the regulatory burden on traders is exces...
Submission: Post Implementation Review of Ban on Mortgage Exit Fees
Consumer Action has contributed to the Post Implementation Review of the ban on mortgage exit fees. Briefly, this submission supports the existing ban on mortgage exit fees; argues that ava...
Submission: Carbon tax repeal legislation
Consumer Action generally does not support repeal of the legislation that is not linked to imposing a price on carbon emissions, given the dire consequences for Australians from predicted impacts of c...
Submission: Access to Justice Arrangements
Consumer Action has provided a submission to the Productivity Commission on its Issues Paper, Access to Justice Arrangements. The key points and recommendations made in this submission are: The inq...
Joint submission: Independent Review of the Financial Ombudsman Service
Consumer Action and Consumer Credit Legal Centre (NSW) have coordinated and written a consumer submission to the independent review of the Financial Ombudsman Service. The submission contains contribu...
Submission: The performance of the Australian Securities and Investments Commission
Consumer Action Law Centre has made a submission to the Senate Economics References Committee inquiry into the performance of the Australian Securities and Investments Commission (ASIC). Briefly: w...
Submission: Guidelines for Complaint Handling in Organisations
Consumer Action has commented on the draft Revision of AS ISO 10002-2006: Guidelines for Complaint Handling in Organisations. We support the draft guidelines, but have made a number of recommendation...
Submission: Review of Enforcement Regime for National Energy Laws
Consumer Action has made a submission to the Standing Council on Energy and Resources in relation to its Review of National Enforcement Regimes for National Energy Laws. Consumer Action believes regul...
Submission: Draft Australian Energy Regulator stakeholder engagement framework
Consumer Action has provided comment on the Australian Energy Regulator’s (AER) Draft Stakeholder Engagement Framework. We believe the Draft provides a strong foundation for the AER to engage with it...
Submission: Credit hardship obligations—outstanding issues
Consumer Action, Consumer Credit Legal Centre NSW, and Financial Counselling Australia have made a joint submission on Australian Securities and Investments Commission's discussion paper Credit Hardsh...
Joint submission: Essential Services Commission harmonisation of the Energy Retail Code and Guidelines with the National Energy Customer Framework Draft Decision
Consumer Action has contributed to a joint submission on the Essential Services Commission Harmonisation of the Energy Retail Code and Guidelines with the National Energy Customer Framework Draft Deci...
Submission: Regulatory impact statement on retirement village contract and disclosure options
Consumer Action has provided comments on the Regulatory Impact Statement for the Retirement Villages Amendment (Records and Notices) Regulations 2013 and the Retirement Villages Amendment (Contractual...
Submission: Proposed Changes to Regulatory Instruments Relating to Flexible Pricing of Electricity
Consumer Action has provided comment on the Essential Services Commission’s Draft Decision in relation to Proposed Changes to Regulatory Instruments Relating to Flexible Pricing of Electricity. Energy...
Submission: Limited merits review – consultation draft legislation
Consumer Action has provided comment on the exposure draft Statutes Amendment (National Electricity and Gas Laws—Limited Merits Review) Bill 2013. Our comments are aimed to ensure the legislation enac...
Submission: Review of the Energy Saver Incentive Scheme
Consumer Action has provided input to the Review of the Energy Saver Incentive (ESI) Scheme. In short, our submission says: the promotion of energy efficiency products and services through door-to-d...
Submission: Credit card surcharges and non-transparent transaction fees
Consumer Action Law has made a submission to the Commonwealth Consumer Affairs Advisory Council’s study into Credit Card Surcharges and Non-Transparent Transaction Fees. We believe the key problems i...
Submission: Review of the Benchmarks for Industry-based Customer Dispute Resolution Schemes
Consumer Action has made a submission to the Commonwealth Consumer Affairs Advisory Council review of the benchmarks for industry dispute resolution schemes. In broad terms, we strongly support the b...
Submission: Exposure Draft Insurance Contracts Amendment (Unfair Terms) Bill 2013
Consumer Action, the Insurance Law Service and Legal Aid New South Wales are broadly very supportive of the Exposure Draft Insurance Contracts Amendment (Unfair Terms) Bill 2013. Unfair contract term...
Submission: Proposals to strengthen regulation of debenture companies
Consumer Action has provided a submission to the discussion paper, Banking Act exemptions and section 66 guidelines, published by the Australian Prudential Regulation Authority. The discussion paper p...
Submission: Joint Consumer Submission to the Water Price Review 2013 draft decision
We welcome the Essential Services Commission’s overall approach articulated in their Draft Decision on the Water Price Review 2013. In summary, this submission states as follows: 1. We are pleased th...
Joint Submission: Changes to Disclosure Requirements under the National Consumer Protection Act 2009
Consumer Action and the Consumer Credit Legal Centre welcomes Treasury's approach of basing revised disclosure on the findings made by the Uniquest report. Uniquest was commissioned by the Standing Co...
Joint submission: Credit Reporting Privacy Code
Consumer Action has, in conjunction with five other consumer and privacy advocate organisations, made a submission to the review of the Credit Reporting Code of Conduct. An industry code should be se...
