A new poll released today made a strong case for the establishment of a Retail Ombudsman, a free and informal way to resolve disputes between everyday Australians and businesses, including tradies and online shops. Sixty percent (60%) of Australians surveyed by IPSOS* said that they would use a Retail Ombudsman if available. This is remarkable […]
“It’s clear that the current maximum financial penalties under the Australian Consumer Law are inadequate”
People who’ve been exploited shouldn’t be left to pick up the pieces alone. We’re talking about families losing their houses, driven to poverty and facing extreme mental anguish.
Google’s decision last week to ban the advertisement of payday loans demonstrates that the world is moving against the proliferation of payday loans. It is Australia’s turn to show leadership and clamp down on these exploitative products. Today, Consumer Action Law Centre is using this globally significant decision by Google to launch a new calculator […]
More funding and new powers gives financial watchdog new teeth.
A financial disaster is looming unless there is an urgent response to expert recommendations to clean up payday loans and consumer leases. As pressure builds on mainstream finance institutions, Consumer Action Law Centre is urging decisive action on recommendations in the Small Amount Credit Contracts (SACC) review tabled in Federal Parliament today. With data showing […]
Consumer Action Law Centre has written to the CEO of National Australia Bank (NAB) requesting that vulnerable customers unfairly excluded from its bank fees class action deal be compensated
A Royal Commission into the finance sector would benefit consumers by focussing on how we can better prevent Australians falling victim to poor conduct in the finance sector, and how we can bring greater integrity and fairness to the culture of our big banks.
Consumer Action Law Centre is pleased to announce that it will commence trading as the Consumer Action Loan Centre from 1 July 2016.
Australians could be due for over $70m* worth of refunds each year for insurance and warranty products they don’t even know they’ve bought.