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Media release: Energy retailers given the green light to increase prices at will

Energy retailers would have been banned from increasing tariff mid contract under a consumer advocate proposal, but the AEMC’s proposed ruling favours the system which allows retailers to increase prices at will.

Media release: New report calls on energy retailers to improve support for struggling households

Problems with Payment tells the stories of thirteen Victorians trying to stay on top of their energy bills, and reviews the performance of retailers’ assistance programs against best practice.


Media release: As fixed term interest rates fall to record lows, borrowers advised to look beyond the short term

As Australian banks cut fixed term interest rates on home loans to record lows, financial counsellors have advised prospective borrowers to consider the longer term.

overdue bills

Media Release: Murray Inquiry – focus on fairness welcome for consumers

Consumer Action Law Centre has welcomed the interim report from the Murray Inquiry into Australia’s financial system, and its acknowledgment that fairness, along with stability and efficiency, are important policy objectives.

Debts, Woman with overdue bills

Media Release: Revised debt collection guideline should improve industry conduct

Consumer Action Law Centre has welcomed the revised Debt Collection Guideline published by the Australian Competition and Consumer Commission and the Australian Securities and Investments Commission published today.

insurance image

Media Release: Making home insurance fair and simple – Consumer Action welcomes new report findings

A new report by the Office of the Fire Services Levy Monitor has lifted the veil on Australia’s home insurance industry, exposing high profits, poor disclosure, and a lack of competition.

scales of justice

Media Release: Inquiry recommends changes to ASIC

Consumer Action welcomes much of the findings of the Senate Standing Committees on Economics Inquiry into the Performance of the Australian Securities and Investments Commission, and commends ASIC on its efforts to reform.

scales of justice

Media release: Single mother of four appeals VCAT second-hand car decision to Supreme Court

A Victorian mother of four has requested leave to appeal a Victorian Civil and Administrative Tribunal decision in the Supreme Court.

overdue bills

Media release: Commission of Audit recommendation to cut funding for financial counselling fails struggling families

Thousands of Victorian working families, pensioners and those in financial hardship will be the biggest losers if the Federal Government adopts yesterday’s Commission of Audit recommendation to cut funding for financial counselling.

Media release: Dozo car sales ordered to pay $2,150 after breaching consumer guarantees

Dozo Car Sales has been ordered to pay $2,150 to a vulnerable consumer after it refused, within a reasonable time, to provide a refund on a defective car and, instead, bought it back at a reduced price.