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scales of justice

Media release: Stitched up by two traders in the one deal – Foton Dandenong & All Loans R Us in the spotlight

Car dealer Foton Dandenong has been found to have broken the Australian Consumer Law, and All Loans R Us found to have engaged in unlicensed credit activity.

overdue bills

Media release: Investigation into energy disconnections a welcome first step

Consumer Action Law Centre has welcomed the Victorian Government’s announcement that it has directed the Essential Services Commission to conduct an investigation into the underlying causes of energy disconnections.

Media release: Energy market failing Victorian households, annual market report shows

An annual review of Australia’s energy markets suggest competition alone isn’t enough to keep the market running efficiently and to keep energy prices down.

overdue bills

Media release: Credit reporting agency accused of breaching new credit reporting rules

Veda Advantage Ltd a company which stores the credit history of millions of Australians, has been accused of breaching new credit reporting laws.

Media release: Energy retailers given the green light to increase prices at will

Energy retailers would have been banned from increasing tariff mid contract under a consumer advocate proposal, but the AEMC’s proposed ruling favours the system which allows retailers to increase prices at will.

Media release: New report calls on energy retailers to improve support for struggling households

Problems with Payment tells the stories of thirteen Victorians trying to stay on top of their energy bills, and reviews the performance of retailers’ assistance programs against best practice.


Media release: As fixed term interest rates fall to record lows, borrowers advised to look beyond the short term

As Australian banks cut fixed term interest rates on home loans to record lows, financial counsellors have advised prospective borrowers to consider the longer term.

overdue bills

Media Release: Murray Inquiry – focus on fairness welcome for consumers

Consumer Action Law Centre has welcomed the interim report from the Murray Inquiry into Australia’s financial system, and its acknowledgment that fairness, along with stability and efficiency, are important policy objectives.

Debts, Woman with overdue bills

Media Release: Revised debt collection guideline should improve industry conduct

Consumer Action Law Centre has welcomed the revised Debt Collection Guideline published by the Australian Competition and Consumer Commission and the Australian Securities and Investments Commission published today.

insurance image

Media Release: Making home insurance fair and simple – Consumer Action welcomes new report findings

A new report by the Office of the Fire Services Levy Monitor has lifted the veil on Australia’s home insurance industry, exposing high profits, poor disclosure, and a lack of competition.