The Energy and Water Ombudsman Victoria Annual Report for 2013/14 suggests energy retailers are failing to offer sufficient assistance to customers struggling with high bills.
Consumer Action has welcomed the State Government’s focus on making Victoria’s energy market easier to navigate, and keeping vulnerable members of our community from being disconnected.
Media release: Stitched up by two traders in the one deal – Foton Dandenong & All Loans R Us in the spotlight
Car dealer Foton Dandenong has been found to have broken the Australian Consumer Law, and All Loans R Us found to have engaged in unlicensed credit activity.
Consumer Action Law Centre has welcomed the Victorian Government’s announcement that it has directed the Essential Services Commission to conduct an investigation into the underlying causes of energy disconnections.
An annual review of Australia’s energy markets suggest competition alone isn’t enough to keep the market running efficiently and to keep energy prices down.
Veda Advantage Ltd a company which stores the credit history of millions of Australians, has been accused of breaching new credit reporting laws.
Energy retailers would have been banned from increasing tariff mid contract under a consumer advocate proposal, but the AEMC’s proposed ruling favours the system which allows retailers to increase prices at will.
Problems with Payment tells the stories of thirteen Victorians trying to stay on top of their energy bills, and reviews the performance of retailers’ assistance programs against best practice.
Media release: As fixed term interest rates fall to record lows, borrowers advised to look beyond the short term
As Australian banks cut fixed term interest rates on home loans to record lows, financial counsellors have advised prospective borrowers to consider the longer term.
Consumer Action Law Centre has welcomed the interim report from the Murray Inquiry into Australia’s financial system, and its acknowledgment that fairness, along with stability and efficiency, are important policy objectives.