Refunds for Motor Finance Wizard customers

Consumer Action Law Centre has applauded the corporate regulator for securing an enforceable undertaking (EU) against second-hand car financier Motor Finance Wizard (MFW). The EU will see the problem...

Fair justice for Victorians going to VCAT a step closer

The Victorian and Civil and Administrative Tribunal (VCAT) should be easier and fairer for Victorians following the announcement of new funding and changes to modernise the tribunal. “Victoria is a s...

Consumer Action Budget Responses 2017

Follow Consumer Action's responses to the Victorian and Federal budgets for 2017. Statements: https://consumeraction.org.au/budget-2017-new-australian-financial-complaints-authority/ http://consumeract...

Response to the Victorian Budget 2017

Regarding family violence measures in the Victorian Budget Attributable to Jillian Williams, Co-Director of Legal Practice: The financial impact of family violence is profound and often hidden. The V...

Gerard Brody responds to the Sedgwick Review

In response to the release of the Australian Bankers’ Association Retail Banking Remuneration Review (the Sedgwick Review), Gerard Brody, CEO of Consumer Action Law Centre said: “This report represen...

Response: Australian Consumer Law Review Final Response

Today the Australian Consumer Law Review Final Report was released, and consumer advocates say there are some great wins for Australians. Consumer Action Law Centre CEO Gerard Brody said that some im...

120 day delay inflicting greater payday pain

Consumer groups call for the Federal Government to take immediate action to protect payday loan and lease borrowers. The Consumers Federation of Australia, CHOICE, Consumer Action Law Centre, Financi...

Mortgage broker mayhem

CHOICE and the Consumer Action and Financial Rights Legal Centre are calling on the federal government to act on conflicted remuneration in the mortgage market following an ASIC report that found wide...

$250K: the shocking cost of retirement housing disputes

Consumer Action Law Centre (“Consumer Action”) today released the amount of costs it has incurred in running litigation in the Victorian Civil and Administrative Tribunal against the landlord of the W...

Public statement – Veda and Consumer Action Law Centre

Veda and the Consumer Action Law Centre (Consumer Action) have agreed upon a conciliated resolution to the representative complaint lodged by Consumer Action with the Office of the Australian Informat...

Veda to refund consumers after breaching privacy rules

Veda Advantage Information Services and Solutions Ltd (Veda) is being forced to refund thousands of consumers who paid to obtain credit reports under Veda’s expedited delivery deal, according to a dec...

Time to abolish unfair energy appeals

At their meeting in Melbourne this week, Energy Ministers from around the country will consider an issue that has the potential to save households and businesses hundreds of millions of dollars each y...

Power price shock – fake discounts gouge Victorians

Energy price rises announced today will hit Victorians hard as the Consumer Action Law Centre warns energy companies to remember that their product is an essential service. "Over 60,000 Victorians...

Cooling-off periods for consumers don’t work: study

Paul Harrison, Deakin University When customers are offered a “cooling off” period, they don’t change their minds, even when the alternative is considered subjectively better, our research finds. W...

Payday lending reform will make people’s lives better

Consumer advocates say that the Government’s response to a recent review of payday lending and consumer leases laws is a good start and can go further to support Australians who are struggling to make...

Cooling off doesn’t work: New research

Australians have been told for decades that “cooling off” periods will protect them from predatory salespeople, but new research shows dodgy salespeople still have the upper hand. Dr Paul Harrison,...

Banking tribunal may not deliver: Consumer experts

A coalition of consumer organisations have cautioned the Turnbull Government about the establishment of a Banking Tribunal. Consumer Action Law Centre, Financial Rights Legal Centre, Financial Coun...

Andrew Leigh and Labor announce beefed up ACCC

Today at a media conference with Labor's Andrew Leigh, Consumer Action Law Centre's Gerard Brody called out current penalties under the Australian Consumer Law as "inadequate". The following commen...

Good enough for Google. Good enough for Australia.

Google’s decision last week to ban the advertisement of payday loans demonstrates that the world is moving against the proliferation of payday loans. It is Australia’s turn to show leadership and clam...

Consumer groups welcome a stronger ASIC

Consumer groups CHOICE and Consumer Action Law Centre welcome today’s announcement of new funding and powers to protect consumers of financial services. In 2014-15 ASIC’s budget was reduced by $120...

Payday loans the next financial disaster

https://www.youtube.com/watch?v=DaVTYoVoZaE A financial disaster is looming unless there is an urgent response to expert recommendations to clean up payday loans and consumer leases. As pressure bui...