An agenda for ageing in Victoria

Currently, there is no plan for the increased longevity and diversity of Victoria’s population. The result is a fragmented approach to policy and programs relating to older people between the ages of...

ANZ defends 30-year loan to scam victim aged 71

ANZ Bank has defended giving a 30-year loan to a 71-year-old scam victim in testimony to the Banking Royal Commission. In response to Mr Robert Regan’s (Full witness statement now available at the...

Robert Regan – Royal Commission Witness

Today the first bank customer witness took the stand at the Royal Commission. Robert Regan, a 72 year old widower from Victoria, took out a home loan with the ANZ through a broker in 2017 following th...

Robert Photos

Photos of Robert Regan available for publication. Credit: Consumer Action Law Centre...

Credit card reforms long overdue

Today, a package of reforms to improve credit card lending and marketing practices passed Federal Parliament. After a long consultation process, Consumer Action Law Centre is relieved to see the impor...

A new one-stop shop for financial disputes

Today, the legislation establishing a new one-stop shop for financial and superannuation complaints passed the Federal Parliament. The new Australian Financial Complaints Authority will replace the Fi...

All shoppers need to be wary of junk insurance

Gerard Brody, CEO - Consumer Action Law Centre As originally published in the Herald Sun 27/12/2017 Car yards, banks and insurance companies — we don’t need a Royal Commission to remind us tha...

Opinion: Afterpay – Buy now, pain later?

Opinion – Gerard Brody, CEO Consumer Action Law Centre The boom of ‘buy now pay later’ at popular retailers has been touted as a win for business and consumers alike. But at a time when Australians...

Rent-to-buy: How many second chances do they deserve?

How should we describe a Government that wants to end the practice of 884% equivalent interest rates being charged to Australians who don’t have a spare $345 to buy a clothes dryer? It is a Government...

Watch Your Nuts

It’s never been easier to get into debt. And it's not just those on low incomes struggling to make ends meet - increasingly working people with good incomes are turning to high cost lenders for short...

A call to the Prime Minister and Australian Parliament

Consumer Action supports the Uluru Statement from the Heart We support First Nations peoples' Uluru Statement from the Heart. We call on the Australian Parliament to make this a national priori...

Best opportunity for fair insurance in years

Industry, Government and advocates have one of the best opportunities in years to make insurance fair, according to Consumer Action Law Centre. A Senate committee has recommended a major shake up t...

Junk insurance days are numbered: Consumer Advocates

Following multi-billion dollar scandals in the UK and exposure of similar problems in Australia, the sale of Consumer Credit Insurance (CCI) products in Australia is finally being tackled by industry...

Fairer Centrelink debt collection practices recommended

Fairer debt collection practices recommended by a Senate Committee Inquiry into the “Better Management of the Social Welfare System Initiative” recognise that Centrelink should be required to comply w...

Junk warranties: Your time is up

Consumer Action Law Centre says a class action to be launched against Australia’s biggest extended car warranty company shows rubbish warranties have had their day. International law firm Quinn Ema...

Consumer Action responds to Finkel

In response to the release of the Independent Review of the Future Security of the National Energy Market (the Finkel Blueprint), Consumer Action Law Centre makes the following comments: Recommendati...