Debt vultures are not your friends

The huge up-front fees and dubious value of services provided by for-profit debt businesses is in the spotlight after a new report by the Australian Securities and Investments Commission (ASIC). Cons...

Building consumer protections welcomed

Consumer Action Law Centre has welcomed the introduction into State Parliament of a bill to improve building consumer protection. The Building Legislation Amendment (Consumer Protection) Bill 2015 wi...

VET Sector needs a national ombudsman: Consumer Action

Consumer Action Law Centre welcomes reforms announced today by the Federal Government for the vocational education and training (VET) sector and calls for the establishment of a national ombudsman sch...
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Acquiring a long list of complaints on privacy

The privacy commissioner has been called in to investigate allegations that the Privacy Act is being flaunted by an education company targeting job-seekers to sell vocational courses. Consumer Action...

The common car product you might get a refund for

Australians are demanding better from the products sold with used cars and winning. Sarah from Melbourne’s south east thought she had to buy an extended warranty in order to get a loan. Consumer Acti...

Senate inquiry backs VET Industry Ombudsman

Consumer Action Law Centre reiterates its call for the establishment of an Industry Ombudsman in the vocational education sector as recommended in a Senate report released today. The release of "The...

A weaker ASIC helps no one: consumer groups

A proposed funding model for corporate regulator ASIC has come under fire by consumer groups who say the model could lead to a weaker and less effective regulator. In a submission to Treasury, the...

Rent-to-buy products must be kicked off Centrepay

Leading consumer groups are calling for the Australian Parliament to support moves by the Senate to protect the integrity of Centrelink’s budgeting tool for essentials, Centrepay, by excluding rent-to...

The energy market is failing struggling Victorians

Victoria’s energy market is failing our most vulnerable people, according to Consumer Action Law Centre. With the release of the Essential Services Commission’s Energy Hardship Inquiry Draft Report to...

Don’t make the poor pay more: Consumer Action

Today, ALP Senator Doug Cameron will be leading debate on a Bill to exclude consumer lease products from Centrelink's welfare budgeting tool Centrepay. What are 'consumer leases'?  A consumer lease...

Fake discounts must end: Consumer Action

Energy companies regularly offer discounts to Australians, but these “discounts” often hide the true costs faced by customers. According to the Australian Market Energy Commission’s latest Retail Comp...

Life insurance overdue for change

Consumer Action Law Centre says that proposed changes from the life insurance industry (welcomed by Assistant Treasurer Josh Frydenberg) to overhaul excessive commission structures and questionable ad...

Debt collection industry can still do more

Consumer Action Law Centre welcomes the release of the Australian Competition and Consumer Commission’s Debt Collection Industry Research Report released today, but says the industry can still do much...