Life Insurance - Consumer Action Law Centre

The Life Insurance Code final round of consultation

Financial Rights Legal Centre, Consumer Action Law Centre and Redfern Legal Centre have made a joint submission to the final round of consultation on the review of the Life Insurance Code of Practice...

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Consumer groups comment on Banking Royal Commission reforms

Consumer groups welcome today’s passage of Royal Commission recommendations into law, but condemn the government for introducing the law to axe safe lending laws into the House. “This week the govern...

Regulator proposes to stop the latest predatory lending model involving Cigno

The corporate regulator is proposing to again use its product intervention power (PIP) in relation to Cigno and BHF Solutions. Consumer Action Law Centre supports the move, saying there is a desperate...

Junk insurance rorts continue despite millions in refunds

The Australian Securities and Investments Commission’s (ASIC) announcement today that it has secured its final tranche of remediation for consumers sold junk consumer credit insurance (CCI) by 11 bank...

New report reveals how irresponsible lenders are causing harm in Victorian Aboriginal communities

Consumer Action Law Centre (Consumer Action) and the Victorian Aboriginal Legal Service (VALS) are launching a new report on how irresponsible lenders are causing harm in Victorian Aboriginal communit...

Consumer advocates welcome Act implementing three key Banking Royal Commission recommendations

Today the Government passed the first omnibus bill in the wake of the Banking Royal Commission, which consumer advocates say will help address long-standing problems with unfair insurance contracts, f...

Strengthening consumers’ voice in policy and regulation affecting superannuation

Choosing a superannuation fund is one of the most important financial decisions a person will make. However, the superannuation system is failing countless Australians. People across Australia cont...

Making the insurance claims process fair

From a consumer perspective, claims handling is the most critical part of the insurance process, and one of the most problematic. Too often, the claims process is arduous, lengthy and unfair. In ou...

Submission: Inquiry into credit and financial services targeted at Australians at risk of financial hardship

Interim ban on unsolicited sale of direct life insurance and consumer credit insurance

Consumer Action commented on a draft legislative instrument and revisions to ASIC Regulatory Guide 38: The Hawking Provisions (DraftRG38) relating to ASIC’s proposed interim ban on outbound telephone...

ASIC bans cold-calling telephone sales of life, funeral and consumer credit insurances

As the Australian Securities and Investments Commission (ASIC) bans life insurance and consumer credit insurance (CCI) providers from flogging products via outbound telephone sales, Consumer Action La...

CommInsure sentencing shows we need a blanket ban on unsolicited selling

In the wake of CommInsure’s breaches of anti-hawking laws, Consumer Action Law Centre (Consumer Action) says it’s time to take urgent and decisive action by implementing an economy-wide ban on unsolic...

Closing the ‘unfair contract terms’ loophole for insurance – Exposure draft legislation

There is a big fairness problem in insurance. People often make insurance claims when they are at a low ebb, but they can face shocking outcomes when insurers rely on unfair terms in insurance contrac...

ASIC’s proposed ban on outbound phone sales of life, funeral and consumer credit insurance

Unsolicited selling is an outdated and abusive practice with a significant risk of mis-selling people products they don’t want, need or understand. Financial Rights Legal Centre and Consumer Action...

Response to ASIC’s update to internal dispute resolution requirements for financial firms (RG165)

It is critical that the process to make and resolve complaints with a bank, insurer, or super fund is timely, fair, and accessible, including for people experiencing vulnerability and disadvantage. O...

Regulator to implement blanket ban on insurance cold calling

An Australian Securities and Investments Commission (ASIC) consultation paper, released today, proposes a ban on unsolicited telephone sales of direct life insurance and consumer credit insurance (CCI...

Insurance in super: Putting Members’ Interests First Bill 2019

Consumer Action Law Centre and Financial Rights Legal Centre made a joint submission to the Senate Economics Legislation Committee’s inquiry into provisions of the Treasury Laws Amendment (Putting Mem...

Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector – Submission on Round 6 Hearings (Case Studies)

Consumer Action Law Centre has published its submission to the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry following the Round 6 hearings on insuran...

Life insurance cold calling must be banned: consumer advocates

Consumer advocates are calling for a ban on life insurance cold calling, after ASIC today revealed major rip offs and startlingly high claims rejections. ASIC reported today that insurers are cold-...

Submission: Easy and Transparent Trading Consultation Paper

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Easy and Transparent Trading Consultation Paper (the Consultation Paper). We have limited our comments to Se...

Treasury Laws Amendment (Protecting Your Superannuation Package) Bill 2018

Consumer Action Law Centre made a joint submission with Financial Rights Legal Centre to the Senate Economics Legislation Committee's inquiry into the provisions of the Treasury Laws Amendment (Protec...

Submission: Protecting Your Super package: Exposure Draft

This submission focuses on insurance in superannuation and the interests of people who are on low incomes or have low superannuation balances. It supports the majority of CHOICE’s recommendations in i...

Submission: Options for greater involvement by private sector life insurers in worker rehabilitation

This joint submission of CHOICE, Financial Rights Legal Centre and Consumer Action Law Centre responds to the insurance industry proposal for greater involvement by life insurers in worker rehabilitat...

Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector – Consumer Action submission part 2

Consumer Action Law Centre has published part 2 of its submission to the Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector today. The submission draws on the experienc...

Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector – Consumer Action submission part 1

Consumer Action Law Centre has published part 1 of its initial submission to the Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector today. The submission draws on the e...

Submission: Comment: Towards a transparent public reporting regime for life insurance claims information

Thank you for the opportunity to comment on the Discussion Paper Towards a transparent public reporting regime for life insurance claims information, outlining the options and issues involved in the n...

Submission: Comment on ASIC CP 284: Example statement of advice for life insurance—Update to RG 90

Thank you for the opportunity to comment on ASIC’s draft Regulatory Guide 90: Example statement of advice: Scaled advice for new customer and Consultation Paper 284. We appreciate the complex and exte...

Future of Financial Advice – Post Implementation Review submission

The Consumer Action Law Centre is pleased to provide a submission in response to the Consultation Paper prepared as part of the Post Implementation Review of the Future of Financial Advice reforms....

Consumer protection in the banking, insurance and financial sector

The Consumer Action Law Centre (Consumer Action) is pleased to provide a submission to the Senate Inquiry into consumer protection in the banking, insurance and financial sector. Read the full subm...

Submission: Life insurance industry inquiry

This submission will focus on issues seen in Consumer Action’s casework and policy work, including life insurance contract terms which could be ‘unfair’, an assessment industry self regulation and p...

Draft Life Insurance Code of Practice – Second Public Consultation

Thank you for the opportunity for Consumer Action Legal Centre (Consumer Action) and the Financial Rights Legal Centre (Financial Rights) to comment on the Financial Services Council’s (FSC’s) Draft L...

Scrutiny of Financial Advice Inquiry: Additional terms of reference on the life insurance industry

Joint submission with Financial Rights Legal Centre and CHOICE to the Senate Economics References Committee Scrutiny of Financial Advice Inquiry: Additional terms of reference on the life insurance in...

Stop selling junk – ASIC reports show how Australians are being dudded out of millions

Consumer Action Law Centre is calling on insurance and warranty companies to stop selling junk following the release of two damning ASIC reports. ASIC today released two reports examining add-on in...

Draft Life Insurance Code of Practice

Joint submission with Financial Rights Legal Centre and Financial Counselling Australia to the draft Life Insurance Code of Practice. Read the full report here [PDF]...

Life Insurance Reform Legislation

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the exposure draft Corporations Amendment (Life Insurance Remuneration Arrangements) Bill 2015 (the draft bill)....

Life insurance overdue for change

Consumer Action Law Centre says that proposed changes from the life insurance industry (welcomed by Assistant Treasurer Josh Frydenberg) to overhaul excessive commission structures and questionable ad...

Media Release: Trowbridge final report a step in the right direction, but fixation with commissions remains

Consumer Action Law Centre, Financial Rights Legal Centre, CHOICE and Maurice Blackburn Lawyers have welcomed John Trowbridge's final report into retail life insurance but believe that the industry ha...

Submission: Interim report on Retail Life Insurance Advice

Consumer Action, Financial Rights Legal Centre, Choice and Maurice Blackburn Lawyers have provided comment on the Interim report on Retail Life Insurance Advice. In brief, the submission argues:...

Media release: Life insurance report lacks imagination in failing to look beyond commission based sales

The life insurance industry’s initial response to a damning report which revealed 37 per cent of all life insurance advice provided by Australia’s financial services licensees failed to comply with th...

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