Debt collection

Consumer Action regularly receives complaints from consumers that are persistently contacted by debt collectors. In our experience, most debtors that contact our services have a genuine desire to repa...
February 4, 2012

You wont sleep well after these sleep seminars

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February 4, 2012

Submission: Interest free disclosure method (Treasury)

Submission to Commonwealth Treasury regarding proposed regulation on proper disclosure of ‘interest free’ credit card offers. To read our submission, please click: Interest Free Disclosure Method...
January 23, 2012

Exploitative credit— payday loans and consumer leases

Financial inclusion is not only about access to financial services, but protection from exploitative products that are inappropriate to consumers' needs. Over the last three years, we have campaigned...
January 16, 2012

Do Not Knock—stopping unwanted door-to-door salespeople

Door-to-door salespeople often use high-pressure tactics to get people to buy products they don’t want, don’t need, and can’t afford. We’ve heard of cases where people have been deliberately misled, a...
January 16, 2012

Your right to return goods bought online

In January 2011, the Australian Government introduced legal protections for consumers buying goods or services called ‘consumer guarantees’. Consumer Guarantees ensure that you can get a refund, repla...
January 4, 2012

Getting the most out of the new Australian Consumer Law

The Australian Consumer Law came into effect on 1 January 2011. It harmonises consumer protection and fair trading legislation nationally, and introduces new national unfair contract terms protections...
January 1, 2012

Policy report: Barriers to fair network prices

A new report released by the Consumer Action Law Centre and the Consumer Utilities Advocacy Centre, shows electricity distribution companies are routinely challenging pricing determinations made by th...
August 1, 2011

Direct Debits

Consumer Action has an ongoing interest in the use of Direct Debits and their impact on consumers. We’d like to hear from you about your experiences using Direct Debits as a payment method. If you ha...
April 17, 2011

Fair Fees Campaign

Since 2004 we have campaigned against unfair, excessive and unlawful penalty fees charged by Australian banks and other financial institutions. In recent years we have been very successful in getting...
April 13, 2011

Fair go in insurance

If anything positive can be drawn from the devastating natural disasters that hit many Australians in early 2011, it’s that the public and the government are starting to ask more questions about our i...
April 1, 2011

Presentation: National Credit Code

This document is a resource tool for community lawyers and financial counsellors. It contains helpful information on the operation of the new National Credit Code. To read the presentation, please cl...
July 1, 2010

Policy report: Reclaiming community legal centres

Nicole Rich, Director – Policy & Campaigns, was awarded the Victoria Law Foundation’s 2007/08 Community Legal Centre Fellowship. This is the final report of her Fellowship project.The report discu...
April 1, 2009

Briefing paper: Credit reporting and responsible lending

The Australian Law Reform Commission (ALRC) recently recommended that some additional types of information should be allowed on individual credit reports, but that repayment history information should...
December 30, 2008

Submission: Victorian motor vehicle lemon laws

Consumer Action is pleased to have the opportunity to submit its views regarding the proposed introduction of motor vehicle lemon laws in Victoria. We would also like to take this opportunity to thank...
November 22, 2007