Submission - Consumer Action Law Centre

Review of Card Payments Regulation – Consultation Paper

Thank you for the opportunity to provide comment on the reforms proposed by the Reserve Bank of Australia (RBA) in the Review of Card Payments Regulation Consultation Paper (Consultation Paper), relea...

Inquiry into the causes and consequences of the collapse of listed retailers in Australia

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Inquiry into the causes and consequences of the collapse of listed retailers in Australia (Inquiry). View...

Submission to consumer property law review: Issue Paper 1 – Conduct and institutional arrangements for estate agents, conveyancers and owners corporation managers

Consumer Action Law Centre (Consumer Action) is pleased to make this submission to Consumer Affairs Victoria's (CAV) review of Victoria's consumer property laws on Issue Paper 1: Conduct and instituti...

Submission to Council on Federal Financial Relations Affordable Housing Working Group – Innovative financing models

Consumer Action Law Centre (Consumer Action) is pleased to make this submission to the Affordable Housing Working Group. Consumer Action's legal service and financial counselling service assist many...

Review of the Warehousemen’s Liens Act 1958 (VIC)

Consumer Action Law Centre has provided comment on the review of the Warehousemen’s Liens Act 1958 (Vic) (“Act”). Read our full submission here [PDF]...

Debt Management Firms Communiqué

Around forty representatives from consumer advocacy organisations, industry associations, ombudsman schemes, government agencies and regulators met in Melbourne on 18 February 2016 to discuss the soci...

Access to Justice Review

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input to the Access to Justice Review. We have provided responses to specific relevant questions raised under each...

Submission to The Treasury on priorities for 2016-17 Federal Budget

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input into The Treasury’s budget development for financial year 2016-17. The stated aim of the Government in inviting s...

Draft Life Insurance Code of Practice

Joint submission with Financial Rights Legal Centre and Financial Counselling Australia to the draft Life Insurance Code of Practice. Read the full report here [PDF]...

Submission to the 2016 Retail Competition Review Approach Paper (RPR0004)

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input into the approach to the Australian Energy Market Commission (AEMC) 2016 Retail Competition Review (the Review)....

Submission: SACC Review Interim Report

Consumer Action has made its submission in response to the SACC Review Interim Report. We continue to push for tighter regulation on payday loans and consumer leases, which have been shown to cause si...

Further Education and Training (Training Ombudsman) And Another Act Amendment Bill 2015 (QLD)

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Further Education and Training (Training Ombudsman) And Another Act Amendment Bill 2015 (Bill) (QLD) Read o...

Submission to the draft AER (Retail) Exempt Selling Guidelines

The Consumer Action Law Centre (Consumer Action) is pleased to provide comment on the revised AER (Retail) Exempt Selling Guideline (the Guideline). Read our full submission here [PDF]....

Housing Decisions of Older Australians

The Consumer Action Law Centre (Consumer Action), Housing for the Aged Action Group (HAAG), Residents of Retirement Villages Victoria (RRVV) and Council on the Ageing Victoria (COTA Vic) welcome the o...

Submission to the Inquiry into the financial hardship arrangements of energy retailers

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input into the Essential Services Commission's (the Commission) Inquiry into the financial hardship arrangements of ene...

Australians should be compensated for poor financial advice: Consumer groups

Australia’s leading consumer groups have made a joint submission to the Senate Economics Committee’s Scrutiny of Financial Advice Inquiry calling for a last resort compensation scheme for consumers wi...

Submission: Review of Card Payments Regulation Issues Paper

The Consumer Action Law Centre (Consumer Action) and Financial Rights Legal Centre (Financial Rights) welcome the opportunity to comment on the Review of Card Payments Regulation Issues Paper (the Iss...

Submission: Privacy and trust in the new energy market

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input the Energy Market Reform Working Group's (EMRWG) paper, New products and services in the electricity market—consu...

Submission: Proposed Principles of Reciprocity and Data Exchange

The Consumer Action Law Centre, Financial Rights Legal Centre and Financial Counselling Australia have made a joint submission to the Australian Competition and Consumer Commission (ACCC) on the likel...

Submission: Proposed re-make of Retirement Villages legislation

The Consumer Action Law Centre, COTA Victoria and Residents of Retirement Villages Victoria have made a joint submission to the Consumer Affairs Victoria review on the effectiveness of the Retirement...

Submission: Financial System Inquiry Final Report

The Financial System Inquiry (FSI) Final Report was released in December 2014. Consumer Action has made a submission to the Treasury as part of consultation on the final report. A full copy of our su...

Submission: Australian Law Reform Commission’s “Freedoms Inquiry”

Consumer Action has made a submission to the Australian Law Reform Commission’s Issues Paper 46 Traditional Rights and Freedoms—Encroachments by Commonwealth Laws. This submission recommends that when...

Submission: Private vocational education and training providers in Australia

Consumer Action has provided comment to the Senate Education and Employment Committees on the operation, regulation and funding of private vocational education and training (VET) providers in Australi...

Submission: 2015 Retail Competition Review Approach Paper

Consumer Action has provided input to the Australian Energy Market Commission's 2015 Retail Competition Review Approach Paper. Effective competition is critical for energy consumers to the extent that...

Submission: Regulating innovative energy selling business models

Consumer Action has made a submission to Australian Energy Regulator about regulating innovative energy selling business models under the National Energy Retail Law. The issue of appropriate regulati...

Submission: Interim report on Retail Life Insurance Advice

Consumer Action, Financial Rights Legal Centre, Choice and Maurice Blackburn Lawyers have provided comment on the Interim report on Retail Life Insurance Advice. In brief, the submission argues:...

Submission: 2015-16 Federal Budget

Consumer Action welcomes the Government’s invitation to the Australian community to provide input to the 2015-16 Commonwealth Budget. We continue to be mindful of the current economic conditions and...

Submission: National Approach to Electricity Network Tariff Reform

Consumer Action and the Consumer Utilities Advocacy Centre have provided input to the Energy Networks Association's position paper, Towards a National Approach to Electricity Network Tariff Reform. O...

Submission: Facilitating electronic financial services disclosure

Consumer Action has provided a submission on the Australian Securities and Investments Commission's Consultation Paper 224: Facilitating electronic financial services disclosure. Our responses to the...

Submission: Legal Services Council’s consultation on General Rules

Consumer Action and Financial Rights Legal Centre have made a joint submission to the Legal Services Council's consultation on the proposed General Rules under the Legal Profession Uniform Law. Our s...

Submission: Law Council of Australia’s consultation on Uniform Rules

Consumer Action and Financial Rights Legal Centre have made a joint submission to the Law Council of Australia's current consultation on the proposed Legal Practice Rules (Solicitors) and Legal Profes...

Submission: The performance and management of electricity network companies

Consumer Action welcomes the opportunity to provide a submission to the Senate Standing Committee on Environment and Communications about the performance and management of electricity network companie...

Submission: 2015 Retail Competition Review Approach Consultation Paper

Consumer Action welcomes the opportunity to provide input into the approach to the Australian Energy Market Commission (AEMC) 2015 Retail Competition Review. Effective competition is critical for ener...

Submission: Competition Policy Review Draft Report

Consumer Action has provided comment on the Draft Report of the Competition Policy Review. Key points We agree that an effective competition policy must be focused on making markets work in the lon...

Submission: Revisions to the Telecommunications Consumer Protections Industry Code

Consumer Action has provided the following thoughts on the proposed revisions to the Communications Alliance Telecommunications Consumer Protections (TCP) Industry Code (DR C628:2014). Duplication bet...

Submission: Energy Green Paper

Consumer Action has provided the following submission to the Department of Industry on the Energy Green Paper. Australia’s energy market is rapidly changing, with the unprecedented fall in energy d...

Submission: Key Recommendations arising from the Review of Enforcement Regimes under the National Energy Laws Final Report

Consumer Action has provided comment on the Discussion Paper on Key Recommendations arising from the Review of Enforcement Regimes under the National Energy Laws Final Report. Consumer Action provided...

Submission: AEMC Rule Change on Distribution Network Pricing Arrangements Draft Determination

Consumer Action, Consumer Utilities Advocacy Centre and Victorian Council of Social Service have provided input into the AEMC's draft determination on distribution network pricing arrangements. Our o...

Submission: Retailer Price Variations in Market Retail Contracts

Consumer Action and Consumer Utilities Advocacy Centre have made a supplementary submission on the Australian Energy Market Commission's Draft Rule Determination: Retailer Price Variations in Market...

Media release: Competition Policy Review Draft Report welcomed, but panellists urged to consider consumer experience and protection

Consumer Action Law Centre has welcomed the Competition Policy Review Draft Report and its emphasis ‘on protecting competition and not competitors.’ But Consumer Action will be asking the review’s pan...

Submission: AEMC Rule Change on Customer Access to Information about their Energy Consumption

As in Consumer Action's previous submission to the consultation paper, we agree with the premise of the rule change that 'in practice it is difficult for customers to access their data from market par...

Submission: The Forrest Review and the Healthy Welfare Card

Consumer Choice We have concerns that forcing welfare recipients to receive and spend their benefits on a certain card will adversely affect their consumer choice. By limiting their ability to pay wit...

Submission: Financial System Inquiry – Improving Consumer Disclosure

The Financial System Inquiry Interim Report notes that the current disclosure regime for retail financial products and services is not always effective in meeting its objective. It produces complex an...

Submission: National Energy Retail Amendment (Retailer price variations in market retail contracts) Rule 2014 Draft Determination

Consumer Utilities Advocacy Centre (CUAC) and Consumer Action are pleased that the Australian Energy Market Commission – and other bodies, such as the Australian Energy Regulator, Energy Retailers Ass...

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