Evaluation of Casework Service
The purpose of this evaluation was to assess the effectiveness of the service in helping clients achieve these immediate and longer-term outcomes and to make recommendations for service improvement....
NZ Select Committee on Credit Contracts Legislation Amendment Bill: Opening Remarks
The below statement was delivered on 31 July 2019 by Consumer Action Law Centre CEO, Gerard Brody to the New Zealand Select Committee on Credit Contracts Legislation Amendment Bill. High co...
ASIC Consultation Paper 316: Using the product intervention power: Short term credit
Businesses such as Cigno Pty Ltd, which facilitate access to predatory and unregulated payday loans by exploiting loopholes in the law, are on notice as the Australian Securities and Investment Commis...
Regulator to implement blanket ban on insurance cold calling
An Australian Securities and Investments Commission (ASIC) consultation paper, released today, proposes a ban on unsolicited telephone sales of direct life insurance and consumer credit insurance (CCI...
Landmark report shows Victorian Government’s new policies are reducing energy disconnections, but energy companies are still falling short addressing consumer vulnerability
A new report shines a light on the Victorian Government’s ‘Payment Difficult Framework’ finding that disconnections have significantly decreased, but some energy companies are still giving vulnerable...
Energy Assistance Report: tracking how Victoria’s changing energy policies are impacting households in the state
Consumer Action's new landmark report shows that the Victorian Government's new policies are reducing energy disconnections, but energy companies are still falling short addressing consumer vulnerabil...
Insurance in super: Putting Members’ Interests First Bill 2019
Consumer Action Law Centre and Financial Rights Legal Centre made a joint submission to the Senate Economics Legislation Committee’s inquiry into provisions of the Treasury Laws Amendment (Putting Mem...
Victoria’s Mental Health Royal Commission must examine links between links between poverty, debt and mental health
Consumer Action’s financial counsellors and lawyers speak regularly to individuals experiencing mental health issues. These individuals are commonly trying to deal with a range of consumer problems in...
Regulator slams ‘junk insurance’ sold by banks as Aussies demand over $2 million in refunds
The Australian Securities and Investments Commission (ASIC) report released today confirms that consumer credit insurance, commonly tacked on when taking out a loan or credit card, is junk. This news...
Consumer Action lodges complaint to Commonwealth Ombudsman about the Department of Human Services’ poor administration of Centrepay
Consumer Action Law Centre (Consumer Action) has made a formal complaint to the Commonwealth Ombudsman about the Department of Human Services (DHS). This complaint comes after the department failed o...
Consumer Action supports ASIC use of new powers to tackle predatory credit agents such as Cigno
Businesses such as Cigno Pty Ltd, which facilitate access to predatory and unregulated payday loans by exploiting loopholes in the law, are on notice as the Australian Securities and Investment Commis...
Telecommunications Consumer Protection Code Inadequately Protects Consumers: Consumer Groups
The revised Telecommunications Consumer Protection (TCP) Code fails to adequately protect telco consumers, according to consumer groups. Despite consultation with the telco industry and regulator,...
Ensuring energy contracts are clear and fair, ESC Issues Paper
Deregulation in Victoria’s energy retail market has not delivered fair outcomes for all households accessing their essential energy services. The State Government has taken a number of steps to hel...
Comment on the ACCC’s authorisation of amendments to the 2019 Banking Code of Practice
Consumer Action Law Centre (Consumer Action), the Financial Rights Legal Centre (Financial Rights) and Financial Counselling Australia (FCA) have provided comment on the Australian Banking Association...
Evaluation of National Debt Helpline
The purpose of this evaluation was to assess the effectiveness of the service in helping clients achieve immediate and medium-term outcomes, and to make recommendations for service improvement. A seco...
Unconscionable conduct: Divided High Court confirms need for change to the law
In its response to the High Court finding that a ‘book-up’ credit scheme operated in the remote Aboriginal community of Mintabie in the South Australian APY lands was not unconscionable, Consumer Acti...
Banks should recognise that anyone can become vulnerable: Submission to ABA Guideline on Customer Vulnerability
There are any number of reasons why a person would be unable to unwilling to speak up when they are struggling with their financial situation. Who among us hasn’t faced a financial issue at one poi...
Government sets new energy price safety net to stop Victorians getting ripped off
Victorians will be taking back control of their energy prices thanks to the introduction of the Government’s new default energy offer. Consumer Action Law Centre (Consumer Action) is strongly suppo...
Newly passed bill officially bans rent-to-buy and vendor finance schemes from the Victorian housing market
The historic ban on certain residential vendor terms and rent-to-buy agreements, included in the Sale of Land Amendment Bill 2019 passed by Parliament this week means vulnerable home purchasers will b...
Essential Services Commission Consequential amendments related to the Victorian Default Offer Draft Decision
Generally, we strongly support this Draft Decision as it makes clear that energy retailers must ensure that they inform households in Victoria of new protections and options available when choosing an...
New Energy Tech Consumer Code ACCC application
Energy is an essential service and the energy system is rapidly transitioning to new technologies. Householders are finding it increasingly complex, confusing and risky to make decisions about their e...
ASIC must overhaul responsible lending guidance to protect Australians
Consumer Action Law Centre (Consumer Action) has called on the Australian Securities and Investment Commission (ASIC) to urgently overhaul responsible lending guidance to better protect Australians fr...
New framework creates better outcomes for Victorians struggling with energy debts
The rising cost of energy has long been a concern for families across the country. The Victorian Government is working to help combat energy affordability issues through its Energy Fairness Plan an...
Proposed AFCA arrangements for comparative reporting of complaint data
Comparative reporting of data related to complaints against financial service providers will empower consumers to make informed decisions about where to take their business. Consumer Action Law Centr...
ACCC Northern Australia Insurance Inquiry First Interim Report
Consumer Action Law Centre (Consumer Action) strongly supports the Australian Competition and Consumer Commission’s (ACCC) important work on insurance pricing and the operation of insurance markets in...
Insurance Claims Handling: Taking Action on Recommendation 4.8 of the Banking, Superannuation & Financial Services Royal Commission
Claims handling is the most critical part of the insurance process for many consumers. Unfortunately, ‘legal loopholes’ have caused undue stress and delayed resolutions for too many consumers in thei...
Re-regulation of energy prices will see Victorians paying a fair price
The Victorian Default Offer (VDO) for the state’s energy market must be available to all Victorians or its objective to ‘provide a simple, trusted and reasonably priced electricity option that safegua...
The banking and finance sector needs to play by the rules and put their customers first
In the wake of the widespread misconduct illustrated at the Banking Royal Commission, all players within the banking and finance sector need to play by the rules and put their customers first regardle...
Regulatory framework for new embedded networks
CALC is supportive of the AEMC’s proposed regulatory framework for new embedded networks, as equity in consumer protections should not be dependent on the business model of the supplier of energy. I...
Enhanced regulatory framework would make industry codes enforceable if compliance required
Industry codes – often referred to as codes of conduct – can be useful when they genuinely improve standards in the relevant sector, provide meaningful rights for consumers and are complied with by in...
Submission on the Australian Financial Complaints Authority (AFCA) Rules Changes
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the proposed changes to expand AFCA’s jurisdiction to deal with eligible complaints about conduct dating back to 1 J...
Energy pricing under the Victorian Default Officer must ensure fairness for consumers
As part of its response to pressure to curb energy prices and address inequality within Victoria’s energy market, the Victorian Government recently introduced the Victorian Default Offer (VDO). The V...
Sunny Side Up: Strengthening the consumer protection regime for solar panels in Victoria
Reliable, affordable, renewable energy has helped many Australians take back control of their power prices. Yet as the solar industry booms, consumer protection has not kept up. More needs to be done...
ASIC handed new powers to tackle harmful financial products
Newly enacted laws about the fairness of financial products and services can work to prevent harm in banking and finance if the Australian Securities and Investments Commission (ASIC) takes immediate...
Key Findings: Sunny Side Up: Strengthening the Consumer Protection Regime for Solar Panels in Victoria
Consumer Action Law Centre (Consumer Action) has released the key findings of its latest report, Sunny Side Up which focuses on the urgent need to strengthen the consumer protection regime for solar p...
Ban on vendor term and rent-to-buy transactions to make buying a home fairer for all Victorians
Consumer Action Law Centre (Consumer Action) supports a ban on vendor term and rent-to-buy agreements in the housing market proposed by the Sale of Land Amendment Bill 2019, which is to be introduced...
National Consumer Congress Keynote Address: How to deliver better outcomes for vulnerable consumers in regulated markets
The following keynote speech was delivered by Consumer Action CEO, Gerard Brody at the National Consumer Congress 2019 on Thursday, 14 March 2019 in Melbourne. Today I want to ask whether w...
Clarification of consumer guarantees is essential, but making information accessible must be a focus
Clarification of consumer guarantees is essential according to Consumer Action Law Centre (Consumer Action), but making information accessible must be a focus in newly proposed guidance about ‘unsafe’...
It’s time to clean up energy market pricing for all Victorians
Consumer Action Law Centre (Consumer Action) commends the Essential Services Commission’s (ESC) draft advice to the Victorian Government about the default regulated price for electricity, but urges re...
The justice system could better respond to the needs of people affected by misconduct in the finance sector
Consumer Action Law Centre (Consumer Action) has recommended that financial service providers be required to improve their approach to dispute resolution in its comments to the Senate Legal and Consti...
Community legal centres and financial counsellors get the vote for more funding
The Australian Labor Party (ALP) has promised a significant funding boost for financial counsellors and community legal centres across the country if it wins the next election. The ALP has committed t...
Senate Inquiry report recommends vital safeguards for Australian families struggling with debt
Consumer Action Law Centre (Consumer Action) says that, if implemented, the recommendations in the final report from the Senate Inquiry into credit and financial services targeted at Australians at ri...
Prohibition will strengthen the consumer law and allow regulators to deal with practices that cause consumer detriment
Consumer Action has made a submission to the ACCC Digital Platforms Inquiry Preliminary Report. The submission focuses primarily on the proposal to develop a general prohibition against unfair practic...
Mortgage Broking: Consumer groups quit disingenuous consultation
Consumer groups have quit en masse from a mortgage broking industry forum, saying that the industry isn’t interested in doing the right thing by the community and has been disingenuous. CHOICE, Con...
ESC Compliance and enforcement policy draft decision
We support the ESC changing its compliance and enforcement policy to reflect a risk-based, intelligence-led, outcome focused approach. The ESC must be able to transparently demonstrate that it is effe...
Consumer issues must fall within mental health inquiry’s scope
Consumer Action has provided a submission to the Royal Commission into Mental Health Terms of Reference Consultation. We strongly support the Victorian Government’s announcement of this Royal Commi...
Increased consumer protections and removal of legal loopholes key Royal Commission recommendations
Increased consumer protections and removal of loopholes and exemptions are the key recommendations from the Hayne Royal Commission that will benefit everyday Australians says Consumer Action Law Centr...
Helping customers engage confidently in the retail energy market draft decision
We support changes to regulation that will facilitate simple ways of resolving issues with estimated billing. While we support making consistent factsheets for energy offers that are easier to compreh...
2019-20 Pre-Budget Submission
Consumer Action has made a submission to The Australian Government Treasury’s 2019-20 Pre-Budget Submission process. We have focused this submission on two areas where budget action could make an imme...
Victorian households must have protected and simple access to a fair price for energy
We strongly support the ESC’s work to implement the VDO as a priority. Victorian households must have protected and simple access to a fair price for an essential service. In the period without price...