Quality of Advice Review: Proposals Paper
Australians who seek financial advice have the right to expect that the advice they receive will be independent, high quality and in their best interests. Poor financial advice has lasting impacts on...
Water Customer Service Codes Review
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide feedback on the Essential Services Commission’s (the ESC) proposed amendments to the water customer service codes. O...
Taxi Non-Cash Payment Surcharge Review 2022
Consumer Action has made a submission to the Essential Services Commission in relation to its Taxi Non-Cash Payment Surcharge Review 2022. The submission opposes the proposed methodology outlined i...
Crypto asset secondary service providers consultation paper
Consumer Action broadly supports the intention of the Government to introduce regulation to oversee the rapidly growing crypto asset environment. The crypto marketplace currently poses significant...
Retailer authorisation and exemption review: Issues Paper
Consumer Action Law Centre welcomes the opportunity to comment on the Australian Energy Regulator’s (the AER) Issues Paper as part of its review of the retailer authorisation and exemption frameworks...
Joint consumer submission on the Independent TIO Review
This is a joint submission from Consumer Action Law Centre, the Australian Communications Consumer Action Network (ACCAN), Financial Counselling Australia and WEstjustice. Our submission draws on...
Review of the Victorian Default Offer Order in Council
Consumer Action Law Centre welcomes the opportunity to comment on the Victorian Government’s review of the Order in Council (the Order) that was used to give effect to the Victorian Default Offer (the...
Victorian Default Offer electricity tariffs 2022-23
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Services Commission’s (the ESC) Draft Decision for Victorian Default Offer (the VDO) tariffs to apply...
Victorian Property Market Review
Consumer Action has provided a submission to the Victorian Property Market Review. The review is an important opportunity to improve property market laws to support Victorians to have fairer and easie...
The Australian Communication and Media Authority’s compliance priorities 2022-23
The impact of COVID-19 and lockdowns during 2021 underscored the essential nature of telecommunications, as well as the effect of poor telecommunications practices on people experiencing vulnerability...
US Consumer Financial Protection Bureau’s Inquiry into Buy-Now-Pay-Later (BNPL) Providers
While there have always been various forms of instalment credit products in the marketplace, Buy Now, Pay Later (BNPL) is a uniquely Australian invention, that has now been exported around the world....
Options Paper: Possible reforms to the bankruptcy system
This joint submission to the Attorney General's Department is made by Consumer Action and Financial Rights Legal Centre. It is staggering that the Government is proposing to roll back its own highl...
ALRC Report 137: Submission to Interim Report A
The Australian Law Reform Commission’s (ALRC) first Interim Report as part of a three-year review of complexity in Commonwealth legislation regulating corporations and financial services, has been tab...
Consultation Paper 350: Consumer Remediation
The following organisations have contributed to and endorsed this submission:• Consumer Action Law Centre, Financial Rights Legal Centre, and Super Consumers Australia. We support a continuing focu...
Improving the effectiveness of the consumer guarantee and supplier indemnification provisions under the Australian Consumer Law
Consumers expect to purchase products that work, and when they don’t work people should be easily able to enforce their consumer guarantee rights. We welcome the opportunity to provide comments to...
Banking Code Compliance Priorities 2022-23
The Banking Code Compliance Committee’s (BCCC) administration and enforcement of the Banking Code of Practice (the Code) is a key aspect of regulatory oversight in the banking sector. The BCCC’s mo...
Quality of financial advice review–Draft Terms of Reference
Conflicted remuneration is the root cause of many of the problems uncovered by the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry (Royal Commission)....
ASIC Consultation Paper 354: Relief for simple arrangements following a hardship notice
The Australian Investments and Securities Commission's (ASIC) Class Order 14/41 is due to expire in March 2022. Consumer organisations recommend that ASIC allows this to happen. This instrument no...
Product intervention orders in credit: A joint submission
Consumer Action Law Centre (Consumer Action), Financial Rights Legal Centre (Financial Rights), the Indigenous Consumer Assistance Network Ltd (ICAN), the Victorian Aboriginal Legal Service and WEstju...
Our submission on Buy Now Pay Later to the UK Woolard Review
Our casework experience in Australia shows that buy now pay later (BNPL) debts are causing or exacerbating financial hardship in substantially the same manner as detailed in the Woolard Review. In...
Consumer protections and the Post-2025 Distributed Energy Resources Implementation Plan
As the Energy Security Board (the ESB) begins to develop its 3-year reform road map to unlock value for customers from the integration of Distributed Energy Resources (DER) and flexible demand into en...
Privacy Act Review – Discussion Paper our submission
This submission is Consumer Action’s response to the Privacy Act Review Discussion Paper, published by the Attorney General’s Department in October 2021. We are responding solely to the proposals a...
Joint Consumer Submission to Regional Banking Taskforce
Banking is an essential service that is critical to the wellbeing of consumers, small businesses and community organisations in regional Australia. However, accelerating branch closures are creating v...
Submission: Compensation Scheme of Last Resort and Financial Accountability Regime
Uncompensated losses arising from financial misconduct can cause a range of lasting impacts on people, including the loss of a family home, bankruptcy, the collapse of the family business, mental and...
