The common car product you might get a refund for

Australians are demanding better from the products sold with used cars and winning. Sarah from Melbourne’s south east thought she had to buy an extended warranty in order to get a loan. Consumer Ac...
October 20, 2015

Used car warranties: Phil’s story

Phil* bought a used car as a gift for his granddaughter in October 2014. He also bought a motor vehicle warranty from National Warranty Company. Phil paid $4500 for the car and $295 for the warranty....
October 19, 2015

Senate inquiry backs VET Industry Ombudsman

Consumer Action Law Centre reiterates its call for the establishment of an Industry Ombudsman in the vocational education sector as recommended in a Senate report released today. The release of "Th...
October 16, 2015

Submission to the Energy Hardship Inquiry Draft Report

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input into the Essential Services Commission's (the Commission) Inquiry into the financial hardship arrangements of ene...
October 12, 2015

Used car warranties: Christian’s story

Christian (name changed) bought a second hand car in late 2014. He had had gearbox trouble with a previous car which cost him a lot of money, so when he noticed advertising for National Warranty Compa...
October 1, 2015

Energy disconnections: Rod’s story

When his electricity was disconnected in late 2014, Rod lived with his wife and four of his seven children in Melbourne’s north. The disconnection lasted four days. Rod says the automatic payments he’...
October 1, 2015

Energy disconnections: Lyn’s story

Lyn is 58 years old. She lives with her daughter in Melbourne’s north, and they have experienced several energy disconnections. Lyn is a survivor of domestic violence, and her financial problems stem...
September 28, 2015

Energy disconnections: Sarah’s story

Sarah is a writer in her forties. She lives by herself in an inner Melbourne apartment, which she rents privately. With a tertiary degree and regular work, Sarah had always been able to manage her fin...
September 23, 2015

Energy disconnections: Emira’s story

Emira lives in public housing in regional Victoria with her young son, Jack. At 27, she has faced significant challenges in her life: she left a violent family home at 14, and has since found herself...
September 10, 2015

AEMC Multiple Trading Relationships Consultation Paper

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input into the AEMC's consultation paper on Multiple Tradition Relationships (MTR) in the National Electricity Mark...
September 9, 2015

Energy disconnections: Julie’s story

Julie is 48 years old and lives alone in a public housing unit. In the past Julie has struggled with alcohol addiction, and has recently escaped a violent partner. She suffers from post-traumatic stre...
September 4, 2015

Energy disconnections: Karen’s story

Karen is a single mother of four children living in public housing. Her gas and electricity were disconnected for about a week in October 2014. At that time Karen was a victim of domestic violence. He...
September 1, 2015

The energy market is failing struggling Victorians

Victoria’s energy market is failing our most vulnerable people, according to Consumer Action Law Centre. With the release of the Essential Services Commission’s Energy Hardship Inquiry Draft Report to...
September 1, 2015

How do I claim a refund for a used car warranty?

Are you unhappy with a used car warranty you bought? Read the following to complain and ask for a refund. Step one: Download our template letter here (Microsoft Word document) It will be useful to h...
August 28, 2015

VET Funding Review – Issues Paper Submission

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on consultation questions on the future directions outlined in the VET Funding Review Issues Paper. Download our f...
August 11, 2015

Housing Decisions of Older Australians

The Consumer Action Law Centre (Consumer Action), Housing for the Aged Action Group (HAAG), Residents of Retirement Villages Victoria (RRVV) and Council on the Ageing Victoria (COTA Vic) welcome the o...
July 30, 2015

Private VET providers: Supplementary submission

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide a supplementary submission on the operation, regulation and funding of private vocational education and training (V...
July 20, 2015

New protections for VET students welcomed

New vocational education & training guidelines will protect students enrolled in courses involving VET FEE-HELP student loans. From 1 January 2016, students will benefit from new protections safeg...
July 1, 2015

Fake discounts must end: Consumer Action

Energy companies regularly offer discounts to Australians, but these “discounts” often hide the true costs faced by customers. According to the Australian Market Energy Commission’s latest Retail Comp...
July 1, 2015

Junk Insurance and Rubbish Warranties

You might have bought something useless and don’t even know it. If you’ve purchased a used car or taken out a credit card or loan, you may have paid for some junk insurance or a rubbish warranty that...
May 1, 2015

Submission: VET Funding Review

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on how to improve the quality, stability and sustainability of the Victorian training market. Read our full submis...
May 1, 2015

Submission: Privacy and trust in the new energy market

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input the Energy Market Reform Working Group's (EMRWG) paper, New products and services in the electricity market—consu...
April 15, 2015

On the Wire: April 2015

Consumer action has published the April edition of On the Wire, a quarterly publication featuring updates on national energy market reforms and regulatory processes. Edition 42 can be found here....
April 8, 2015