Housing Decisions of Older Australians

The Consumer Action Law Centre (Consumer Action), Housing for the Aged Action Group (HAAG), Residents of Retirement Villages Victoria (RRVV) and Council on the Ageing Victoria (COTA Vic) welcome the o...

Private VET providers: Supplementary submission

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide a supplementary submission on the operation, regulation and funding of private vocational education and training (V...

Unfair Trading: Discussion paper

Predatory businesses that build their fortune by relying on unfair tactics are far too common in Australia. While most businesses play by the rules, there are still many businesses that take advantage...

Privacy Regulatory Action Guides: Submission

Thank you for the opportunity to comment on Chapter 2 of the OAIC’s Guide to privacy regulatory action exposure draft. The Financial Rights Legal Centre and Consumer Action Law Centre will address thr...

Australian Payments Plan Consultation: Submission

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Australian Payments Council (APC) consultation paper on the Australian Payments Plan. Read the submission i...

New protections for VET students welcomed

New vocational education & training guidelines will protect students enrolled in courses involving VET FEE-HELP student loans. From 1 January 2016, students will benefit from new protections safeg...

June 2015

[youtube=https://www.youtube.com/watch?v=xClwSkgvBxI]   Consumer advocates back expanded powers for ASIC to probe banks https://www.google.com/url?rct=j&sa=t&url=http://www.theage.c...

Stop builders turning dream homes into nightmares

Gerard Brody, CEO of Consumer Action says that building a home is turning into a nightmare for too many Victorians. "Building your own home is a dream for many Victorians, but too often it can turn i...

Submission: Sharing the future

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on Sharing the future: Getting the policy right in the Age of the App. We are generally supportive of new business...

Retirement villages

In our experience, Retirement Village contracts can be extremely complex and contract terms around fees and exit entitlements can lack transparency. Different types of retirement accommodation can als...

Competition Policy Review Final Report

Consumer Action has made a submission to the Federal Treasury’s consultation on the Competition Policy Review Final Report. In summary, the submission argues: • Competition policy should promote the...

May 2015

Rogue energy door knocker tries to sign 12-year-old-girl to contract Herald Sun, May 1 2015 The creeping danger of Australian household's love affair with credit Sydney Morning Herald, May 2 2015...

Submission to the draft ACDBA Code of Practice.

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the draft ACDBA Code of Practice (the Code). Read the submission in full here (PDF)....

Junk Insurance and Rubbish Warranties

You might have bought something useless and don’t even know it. If you’ve purchased a used car or taken out a credit card or loan, you may have paid for some junk insurance or a rubbish warranty that...

Submission: VET Funding Review

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on how to improve the quality, stability and sustainability of the Victorian training market. Read our full submis...

April 2015

ANZ bank wins court appeal against late payment fees PM with Mark Colvin, 8 April, 2015 The vexed issue of payday loans News.com.au, 8 April, 2015 Upfront fees will make it cheaper for consume...

On the Wire: April 2015

Consumer action has published the April edition of On the Wire, a quarterly publication featuring updates on national energy market reforms and regulatory processes. Edition 42 can be found here....

March 2015

Fee shock pushes pensioners to take on retirement industry The Age, 4 March 2015, Simon Johanson Think For Yourself: Short Term Loans Independent Australia, 3 March 2015, John Turnbull ‘They’re no d...

February 2015

Should payday lenders be regulated under NCCP? Banking Day, 24 February 2015, Nathan Lynch Payday loans: beware the lure of quick money The New Daily, 23 February 2015, Alice Uribe Bills take...

January 2015

Don’t mention the ‘P’ word News.com.au, 31 January 2015, Frank Chung Property spruiker facing legal action over rent-to-own scheme Brisbane Times, 24 January 2014, Chris Vedelago Former top banker i...

December 2015

Read, watch and listen to media featuring Consumer Action from December 2015. Government in "emergency" funding crackdown on vocational colleges https://www.google.com/url?rct=j&sa=t&url=...

December 2014

What the Murray Inquiry will mean for you News.com.au, 9 December 2014, Frank Chung Consumer groups broadly labelling the Financial System Inquiry report a 'win' ABC PM, 8 December 2014, Amy Bainbrid...

November 2014

Bloody shocker: The dodgy things power companies do that drive us crazy News.com.au, 28 November 2014, James Law Consumer lease companies accused of targeting vulnerable people ABC PM, 27 November 20...