Report: Payday Loans–Helping hand or quicksand?”
To read the report please click here Annexure A - Click here to receive Consumer Action Online Survey Results Annexure B - Draft Literature Review...
Policy report: An examination of high-cost short term lending in Australia, 2002-2010
Consumer Action Law Centre and senior policy officer Zac Gillam have reviewed the experience of payday loan borrowers by updating empirical research into the impact of high-cost short term lending in...
Presentation: Protecting Consumers of Legal Services (Conference of Regulatory Officers 2010)
A presentation by Carolyn Bond, Co-CEO of Consumer Action, to the 2010 (CORO) Conference of Regulatory Officers on 27 August 2010. To read the presentation, please click here....
Media release: Voters have a choice on consumer policies when they go to the polls
Large differences in the major parties’ responses to the Australian consumer groups’ Election Platform mean voters can consider their future needs as consumers before making their decision on Saturday...
Submission: Australian Energy Regulator’s Victorian Draft Distribution Determination 2011- 2015
Consumer Action strongly supports the Draft Decision and the level of scrutiny the AER has applied to the Distribution Network Service Providers' regulatory proposals. We continue to have some concern...
Joint submission: National Legal Profession Reform
This submission considers the proposed regulation from the viewpoint of individual, small business and community organisations as clients. This is a once in a generation opportunity for significant r...
Media release: Family pays $2,500 for holiday but owner refuses to let them stay
Consumer Action Law Centre has issued proceedings in the Victorian Civil and Administrative Tribunal on behalf of a client who alleges a holiday house owner wrongly kept her payment for her family hol...
Media release: Consumer groups say new tax to replace fire services levy is a bad idea
Consumer advocates are disappointed with the Bushfire Royal Commission’s recommendation to scrap the fire services levy in favour of a property based levy saying it will be bad for local councils and...
Media release: Global maths and English sued by disappointed parent
Consumer Action Law Centre has launched proceedings on behalf of a client in the Victorian Civil and Administrative Tribunal against Global Maths and English and their linked credit provider, Ardenna...
Media release: Cases multiply against maths software provider Edufin
Consumer Action Law Centre has issued five separate proceedings in the Victorian Civil and Administrative Tribunal against educational software provider Edufin, all of which deal with cases where pare...
Media release: Phone scammers use bank fees class action to rip off consumers
Consumer Action is urging consumers to watch out for scammers who are swindling hundreds of dollars from unwitting consumers with bogus claims of being able to recover thousands of dollars in overchar...
Presentation: National Credit Code
This document is a resource tool for community lawyers and financial counsellors. It contains helpful information on the operation of the new National Credit Code. To read the presentation, please cl...
Media release: Consumer groups say – don’t unplug Australians!
Consumer representatives from across the nation tell Energy Ministers to lift their game on the national energy consumer law or put more Australians at risk of being cut-off from electricity and gas....
Media release: New energy law penal ties fall woefully short on consumer protection
Consumer Action Law Centre says the new national energy consumer law proposed by the Federal and State Governments will make it more profitable for energy retailers to violate consumer rights than act...
Media release: Clive Peeters’ collapse not ‘so eeeasy’ for some unlucky customers
Consumer Action Law Centre is warning customers to be cautious about buying goods from failed white goods and electronics retailer Clive Peeters unless they take them away on the day, saying many cust...
Media release: Consumer groups fear City Water users will get the ‘South Gippsland treatment’ under unified water laws
Consumer groups are concerned that large water bill price rises for Melbournians will be combined with new unfair and punitive measures to pursue payment. Janine Rayner, Senior Policy Officer at the...
Media release: Business loopholes in new consumer lending laws could spell disaster for vulnerable borrowers
Consumer Action is warning consumers to avoid unregistered or unlicensed brokers and lenders now that new national consumer lending laws are coming into force. Consumer Action has started legal actio...
Submission: Unfair terms in insurance contracts – options paper
Consumer Action thanks the Government for seeking stakeholder input on addressing unfair terms in insurance contracts, facilitated by the publication of the Unfair terms in insurance contracts - Optio...
Media release: Debt collector complaints too small-fry for consumer watchdog ASIC
Consumer Action Law Centre has issued proceedings in the Victorian Civil and Administrative Tribunal against both the debt collection company ACM and the National Australia Bank (NAB) on behalf of a c...
Media release: Victorians deserve a better deal on rental housing
Minimum standards to ensure all Victorian rental properties are safe, healthy and affordable to live in are urgently needed, said Victoria’s state-wide telephone and web financial counselling service,...
Media release: ‘Shonky’ brokers stopped from slipping through the cracks
Consumer Action has welcomed the efforts of the Coalition and Greens in working with the Victorian Government to make amendments to a Bill to ensure consumers won’t fall victim to ‘shonky’ brokers bec...
Media release: Insurance industry tells B.R.C disaster relief is bad for business
More than a year after the Black Saturday bushfires devastated Victoria, a submission to the Bushfires Royal Commission on behalf of the Insurance Council of Australia has complained that post-disaste...
Media release: Parents need to learn more before they sign up for educational software
We all think we could resist the slick spiel of the in-home salesman, so why is it that so many people end up saying ‘yes’. Now researchers, lead by Dr Paul Harrison from Deakin University, have answe...
Submission: Financial Services Working Group – Corporations Amendment Regulations 2009
Consumer Action is a strong supporter of the objectives of the Financial Services Working Group in endeavouring to make financial services product disclosure simpler and more meaningful for consumers,...
Policy report: An analysis of the psychology of in-home sales of educational software
Consumer Action in conjunction with Dr Paul Harrison, Centre for Sustainable and Responsible Organisations, Deakin University, Marta Massi, School of Marketing and Communication, Lumsa University (Rom...
Media release: Legitimacy of private car park ‘fines’ could finally be decided
Consumer Action Law Centre has sought leave to add new claims of unconscionable conduct and harassment to its test case against private car park operator Care Park on behalf of its client, Mitchell Da...
Media release: Distributors ask to add average 14% to consumers’ electricity bills
Consumer Action Law Centre has made a submission to the Australian Energy Regulator (AER) after Victoria’s five electricity distributors provided forecasts estimating they would need Victorian custome...
Submission: Exposure draft – Review of initial distribution network service providers’ proposals for the 2011 – 2015 regulatory period.
Consumer Action welcomes the opportunity to make a submission to the Australian Energy Regulator's review of initial Distribution Network Service Providers' Proposals for the 2011 - 2015 Regulatory Pe...
Media release: Fire insurance debate reignites as anniversary approaches
Almost a year after the Black Saturday bushfires devastated Victoria, consumer groups have hit back at the insurance industry’s attempts to pressure the Government into eliminating the fire services l...
Media release: Consumer Action Law Centre warns the public about telephone scam falsely using its name
Consumer Action Law Centre warns the public that scammers are continuing to contact people falsely claiming to be an employee or representative of Consumer Action. Carolyn Bond, Consumer Action co-CE...
Submission: Action against fraudulent phoenix activity – Commonwealth Government proposals paper
Whilst Consumer Action generally agrees with the proposition in the Proposals Paper – that the underlying distinction between illegitimate, or phoenix activity and a legitimate use of the corporate fo...
Media release: Collection Point misleads client and sues his lawyers
Consumer Action Law Centre has succeeded in a Victorian Civil Administration Tribunal (VCAT) action against money retrieval agency, Collection Point, and recovered the sum of $1,108.85 for one of its...
Submission: Response to the 2009 Victorian Bushfires Royal Commission’s Fire Services Levy and Insurance Discussion Paper
We welcome the opportunity to provide comment to the 2009 Victorian Bushfires Royal Commission in response to its Discussion Paper on the fire services levy and insurance. This submission is made joi...
Submission: Unconscionable Conduct Issues Paper
Consumer Action welcomes the opportunity to provide comment to the inquiry process established by the Government to examine options for clarifying the unconscionable conduct provisions of the Trade Pr...
Submission: Review of Victoria’s wrongful disconnection payment
Consumer Action remains strongly supportive of the Victorian wrongful disconnection payment legislative obligation. It continues to fulfill its role as an incentive on retailers to guard against non-c...
Submission: Inquiry into State Government Taxation and Debt
Consumer Action welcomes the opportunity to make a submission to the Economic Development and Infrastructure Committee‘s Inquiry into State Government Taxation and Debt. The Inquiry terms of referenc...
Media release: Consumer win sets up precedent for others burnt by Kleenmaid collapse
Consumer Action Law Centre has successfully represented a couple who sought to recover thousands of dollars from a linked credit provider who financed their purchase of kitchen goods from Kleenmaid Pt...
Media release: New credit reporting – silver lining masks big grey cloud
Consumer Action Law Centre has welcomed aspects of the Government's proposed reforms to credit reporting in Australia. However we question whether the steps forward for consumers on complaint handling...
Media release: Consumer Action Law Centre warns the public about telephone scam falsely using its name
Consumer Action Law Centre warns the public that scammers are contacting people falsely claiming to be an employee or representative of Consumer Action. Carolyn Bond, Consumer Action co-CEO, said tha...
Media release: Regulator’s report opens door to private operators in Victorian water sector
Consumer groups warn that the delivery of water services in Victoria could be radically changed, following the release of a report from the Essential Services Commission (ESC) today. The State Govern...
Submission: CCAAC Consumer rights – statutory implied conditions and warranties issues paper
Consumer Action supports national harmonisation and clarification of Australia’s laws on statutory conditions and warranties, so long as harmonisation does not weaken protections for consumers. Howev...
Media release: Australian Institute of Fitness gives young woman a financial workout
A young school leaver is defending a legal claim by the Australian Institute of Fitness to pay $7,416 for a training course she never started. Her legal defence asserts that the Institute has sued des...
Media release: Landmark case – Consumer Action to represent customer stung by Kleenmaid collapse
Consumer Action Law Centre is representing a couple who lost over nine thousand dollars in the high profile collapse of Kleenmaid Pty Ltd earlier this year, against the loan company that financed the...
Media release: TLC continues to break Victorian hearts and the bank
Consumer Action Law Centre has today launched a legal action on behalf of a vulnerable Victorian man against TLC Consulting Services Pty Ltd (TLC), an introduction agent permanently restrained from ca...
Media release: Company collects unclaimed money for consumer and keeps it for itself
Consumer Action Law Centre is representing a man who is suing Collection Point Pty Ltd, a company that offers ‘money retrieval’ services, for retaining 25% of the unclaimed superannuation funds he was...
Media release: Ordinary Melbourne households at risk from huge water price rises
The Consumer Action Law Centre (Consumer Action) and the Consumer Utilities Advocacy Centre (CUAC) today said the Essential Services Commission’s final decision to allow steep price rises for Melbourn...
Media release: Small debt in a big pond – pensioner to lose home in bankruptcy over a $1000 Telstra internet bill
Consumer Action Law Centre has begun acting for a 60 year old pensioner who has sought help after being bankrupted for what started as a Telstra Internet services bill for less than $1,000. Nicole Ri...
Submission: National Human Rights Consultation
We welcome the opportunity to provide these comments on the National Human Rights Consultation to the Australian Government. We further commend the government on its action to ensure this important is...
Media release: Combined financial pain – finance broker stitches up low-income client
Consumer Action Law Centre has launched legal action against finance broking firm Combined Financial Services Australia Pty Ltd (Combined Financial) on behalf of a low income client alleging she was u...
Media release: Very Long Odds – elderly pensioner pressured by horse race tipsters
Consumer Action Law Centre (Consumer Action) has warned Victorians to be wary of services offering horserace betting tips, after launching legal action against two companies involved in selling a bett...