Review of the Australian Financial Complaints Authority
Contributors to this submission have supported and represented thousands of people in disputes with financial services providers and superannuation funds over many years. This includes extensive exper...
Consumer remediation: Update to Regulatory Guide 256
We strongly support a continuing focus on consumer remediation by the Australian Securities and Investments Commission (ASIC) in its enforcement. Remediation programs have been a very welcome develop...
Our concerns about proposed changes to the governance standards for registered charities
Our submission to the Charities Consultation @Treasury.gov.au expresses our concerns about proposed changes to the governance standards for registered charities. We consider the proposed changes ar...
Australian Communications Media Authority compliance priorities
Consumer Action Law Centre (Consumer Action) and WEstjustice welcome the opportunity to contribute to the development of ACMA compliance priorities for 2021 –2022, hence our submission. The past ye...
People should not be living in poverty in Australia
“The Coronavirus Supplement was life changing for people who had long survived on the abhorrent amount Newstart (or JobSeeker) had been set at for years. For so long, they had to be great money manage...
Victoria’s Embedded Networks Review: Our response
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Embedded Networks Review (the Review) Issues Paper. We support the Victorian Government’s decision to ban emb...
Licensing debt management firms: Exposure draft regulations
While some businesses stepped up to help Australians to recover from the COVID-19 crisis, others have simply sought to profit from people’s desperate financial circumstances. Debt management firms(...
Submission: Consultation on revision to the new Prudential Standard APS 220 Credit Risk Management
This submission is from Consumer Action Law Centre, Financial Rights Legal Centre, Victorian Aboriginal Legal Service, CHOICE, Financial Counselling Australia, Consumer Credit Law Service (W...
Right to Repair submission to Productivity Commission Inquiry
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide feedback to the Productivity Commission Inquiry into a right to repair. The ability for consumers to access afford...
Deferred sales model for add-on insurance – exemptions by class
This submission is made by Consumer Action Law Centre, Financial Rights Legal Centre and WEstjustice. We oppose any exemptions for classes of add-on insurance products from the deferred sales model...
Submission: National Consumer Credit Protection Amendment (Supporting Economic Recovery) Bill 2020
This submission is made on behalf of Consumer Action Law Centre (Consumer Action), Financial Rights Legal Centre (Financial Rights), Financial Counselling Australia, Consumer Credit Legal Service (WA)...
Product intervention power for continuing credit contracts – some further considerations
Consumer Action, Financial Rights Legal Centre and WEstjustice have made a second submission to the Australian Securities and Investment Commission’s (ASIC) Consultation Paper 330 (CP 330), in which A...
Treasury consultation: Consumer Credit Reforms our submission
A coalition of consumer advocates have published a submission on exposure draft legislation that would repeal responsible lending laws in the National Consumer Credit Protection Act. The submission p...
Stop The Debt Trap Alliance supports South Australian Bill for enhanced consumer protections
The Stop The Debt Trap Alliance has provided feedback on the draft Fair Trading (Small Amount Credit Contracts and Consumer Leases) Amendment Bill 2020 (SA). The Alliance) is a coalition of consume...
We support enhanced protections for South Australians from payday loans and high-cost leases
Consumer Action has provided a submission on the draft Fair Trading (Small Amount Credit Contracts and Consumer Leases) Amendment Bill 2020 (SA) (the SA Bill). Consumer Action strongly supports the...
The Rooftop Solar Sector Review: Our Submission
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input into the Clean Energy Regulator’s (CER) review into the rooftop solar photovoltaic (PV) sector. There has been...
Modernising the Telecommunications Industry Ombudsman Terms of Reference
Westjustice, Consumer Action Legal Centre (‘Consumer Action’), Financial Rights Legal Service(‘FRLS’), and Financial Counselling Australia (‘FCA’) provide legal casework and financial counselling serv...
Victorian Default Offer 2021 – Draft Decision
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Service Commission’s (the Commission) Victorian Default Offer 2021 Draft Decision (the Draft Decision)...
Not serving the community: Why we oppose the Cashless Debit Card scheme
Consumer Action seeks to enhance the rights of consumers and promote a marketplace where business plays fair. The Cashless Debit Card (CDC) undermines the role of the market in serving consumer and...
Telecommunications Consumer Safeguards: Choice and Fairness
Consumer Action, WEstjustice, VALS, FCVic, BCLS, HRCLS and HAAG consider it beyond dispute that telecommunications services, including internet services and mobile phones, are necessary for social inc...
Modernising the Telecommunications Industry Ombudsman Terms of Reference
WEstjustice, Consumer Action Legal Centre, Financial Rights Legal Service, and Financial Counselling Australia provide legal casework and financial counselling services to consumers, particularly thos...
The sale of add-on financial products through car yard intermediaries
Consumer Action Law Centre, Financial Rights Legal Centre and WEstjustice have made a submission to the Australian Securities and Investment Commission (ASIC) Consultation – Product intervention: The...
Inquiry into Victoria’s Response to COVID-19
COVID-19 has deeply affected the Victorian community in unprecedented ways. With a significant number of job losses and most of the population staying at home in compliance with public health orders,...
