Network Outage Review
As extreme weather events continue to increase, it is imperative that Victorians’ access to essential services is protected and prioritised by Government, regulators and industry. Consumer Action L...
Victorian Default Offer Draft Decision 2024-25
Consumer Action welcomes the opportunity to provide our submission to the Essential Services Commission (ESC) Draft Decision of the Victorian Default Offer 2024-25. We welcome the ESC’s draft deci...
Telemarketing and doorknocking ban under the Victorian Energy Upgrades program
Consumer Action reaffirms our strong support of the implementation of this ban on both telemarketing and door to door sales as an important step in addressing the consumer harm that unsolicited sales...
Protecting consumers of distributed energy resources
With Victorians wanting to play their part in carbon reduction, consumer protections for new energy products and services need to be enhanced. This submission to the Department of Environment Land...
Embedded networks ban promotes consumer choice and is a win for Victorians
The announcement today from the Victorian Minister for Energy Lily D’Ambrosio banning embedded networks in new residential apartment buildings, and improving protections for existing networks,...
Retailer authorisation and exemption review: Issues Paper
Consumer Action Law Centre welcomes the opportunity to comment on the Australian Energy Regulator’s (the AER) Issues Paper as part of its review of the retailer authorisation and exemption frameworks...
Improvements in consumer protection for solar welcome, but more needed
The Clean Energy Regulator (CER) review into rooftop solar makes some important proposals improve accountability for solar retailers, but for the new rules to really be effective, reform needs to go f...
Access, pricing and incentive arrangements for distributed energy resources
Consumer Action Law Centre welcomes the opportunity to comment on the Australian Energy Market Commission’s (AEMC) Access, pricing and incentive arrangements for distributed energy resources (DER) dra...
Next steps for the Victorian Default Offer
Consumer Action Law Centre welcomes the opportunity to comment on the Essential Services Commission’s (the Commisson) consultation paper Next steps for the Victorian Default Offer. These comments...
Tougher rules banning aggressive energy & solar sales a big win for all Victorians
Consumer Action has welcomed the Victorian Government’s announcement today that it is banning high-pressure sales tactics like unsolicited door-to-door sales and cold-calling to protect people from be...
Consumer group calls for unsolicited sale ban after solar company fined $3 million
This week the Federal Court of Australia ordered Vic Solar to pay a $3 million fine for violating provisions of the Australian Consumer Law relating to unsolicited sales, among other breaches of cons...
Vic Government called on to act as big gaps in consumer protection put solar customers at risk
Consumer Action has today published a report calling on the Victorian Government to fix the gaps in consumer protections that are leaving thousands of solar customers prey to high-pressure sales tacti...
Report: Our response to the New Energy Tech Consumer Code
The New Energy Tech Consumer Code (NET Code) is a voluntary industry code of conduct, which sets practice standards for the sale of New Energy Technology (NET) products, systems, and services by retai...
Victoria’s Embedded Networks Review: Our response
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Embedded Networks Review (the Review) Issues Paper. We support the Victorian Government’s decision to ban emb...
Victoria’s energy reforms positive but enforcement needed: Report
Victoria has taken the lead among Australian states in recent years with significant reforms designed to protect Victorians from being ripped off by energy retailers and ensure people receive appropri...
‘Bills here, bills there’: Report on the lived experience of Victorian energy reform
This report is a deep dive into how energy reforms of recent years are impacting Victorians. Taking a qualitative approach, we draw on interviews and case studies to examine how recent reforms are hel...
Lower bills a welcome relief for people on the Victorian Default Offer but room for further reductions
The Essential Services Commission’s (ESC) announcement today that electricity bills will decrease for households on the Victorian Default Offer (VDO) is good news, but it is disappointing that the cos...
Energy efficiency and targeted rebate plan to help with big energy bills the right approach
Consumer Action Law Centre has welcomed the Victorian Government’s announcement today to help thousands of concession holders manage their energy bills. For many people in our community, home ener...
The Rooftop Solar Sector Review: Our Submission
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input into the Clean Energy Regulator’s (CER) review into the rooftop solar photovoltaic (PV) sector. There has been...
Australian Competition Tribunal decision: A missed opportunity to improve solar sales practices
The Australian Competition Tribunal (the Tribunal) has handed down its decision today on the New Energy Tech Consumer Code (the Code), the proposed industry code for new energy technology such as sola...
Submission supporting the re-authorisation of the Solar Code
Consumer Action has supported the Clean Energy Council (CEC)’s application for re-authorisation of the Solar Retailer Code of Conduct (the Solar Code). Principally, we support the application to avoid...
Submission: Essential Service Commission’s Electricity Distribution Code review
Consumer Action has commented on the Essential Service Commission’s (ESC) Electricity Distribution Code review – customer service standards draft decision (Draft Decision). We generally support the pr...
Submission: Maximum prices for embedded networks and other exempt sellers
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Service Commission’s (ESC) Maximum prices for embedded networks and other exempt sellers Draft Decisio...
Implement strong protections to ensure households benefit from new energy technology
Consumer Action’s legal and financial counselling services have regularly assisted consumers experiencing harm as solar technology grows in popularity in Victoria. Our Power Transformed, Knock It Off!...
Giving energy users access to fair finance for new energy tech
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the AA1000439 – New Energy Tech Consumer Code— consultation on proposed amendments to draft Code (Proposed Amendment...
Giving energy users access to fair finance for new energy tech
On 9 September 2019, Consumer Action attended a pre-decision conference on AA1000439 New Energy Tech Consumer Code (The Code) Application. We have provided a further submission following the discussio...
New Energy Tech Consumer Code must protect Australians from exploitative buy now pay later arrangements
Consumer Action regularly assists vulnerable and disadvantaged consumers in Victoria with legal and financial issues that arise due to new energy technology such as solar. . The New Energy Tech Consu...
Minimum electricity feed-in tariffs to apply from 1 July 2018
Consumer Action Law Centre welcomes the opportunity to provide a submission in response to the ESC’s draft decision on the minimum Feed-In Tariff (FiT) to apply for the 2018-19 financial year. We supp...
Solar sale burns buyer
A Melbourne couple are fighting to get their money back after being sold solar panels that they say were trouble from the moment they were installed. The couple, Michael and Amanda Cousins, assist...
Consumers beware: Avoid solar panel pitfalls – use a retailer that has signed the code of conduct
The boom in the residential solar panel industry has created an array of problems for Victorian households due to a lack of appropriate consumer protections. Consumer Action’s lawyers get complaints a...