Consumer Action welcomes the opportunity to provide a brief submission in response to the Energy Security Board (ESB) Consultation Paper regarding the development of the NEM Data Strategy. Consumer...
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Australian Energy Market Commission (AEMC) National Energy Retail Amendment (Preventing discounts on inflate...
Consumer Action welcomes the opportunity to provide a brief submission in response to the Essential Services Commission (ESC) Consultation Paper regarding the development of a methodology to determine...
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the government's Interim Response to the Independent Review of the Electricity and Gas Retail Markets...
Currently, there is no plan for the increased longevity and diversity of Victoria’s population. The result is a fragmented approach to policy and programs relating to older people between the ages of...
An independent report commissioned by Consumer Action Law Centre has recommended the Victorian water regulator lower the rates for equity and debt costs for water authorities. This would have the effe...
Consumer Action welcomes the opportunity to provide a brief submission in response to the draft report prepared by Houston Kemp, Facilitating access to consumer electricity data (Houston Kemp Report)....
Yesterday, irresponsible car lending was the focus of the Banking Royal Commission, with Nalini Thiruvangadam taking the stand to share her experience of a car loan from Bank of Melbourne (part of the...
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Australian Energy Regulator’s (AER) benefit change notice guidelines issues paper. As stated in previous sub...
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Draft AER Retail Pricing Information Guidelines (Draft Guidelines). Consumer Action has appreciated the oppo...
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Service Commission’s (ESC) early draft decisions in the 2018 Water Price Review for East Gippsland...
Consumer Action Law Centre (Consumer Action) has made a submission to Victoria's Department of Treasury and Finance during the 2018-19 Pre-Budget period. Consumer Action has focused this submission on...
Consumer Action welcomes the opportunity to provide a brief submission in response to the Energy Security Board’s (ESB) Draft Design Consultation Paper: National Energy Guarantee (Consultation Paper)....
Consumer Action Law Centre (Consumer Action), Residents of Retirement Villages Victoria (RRVV), Housing for the Aged Action Group (HAAG) and COTA Victoria (COTA Vic) have made a joint submission in re...
Consumer Action Law Centre has published part 2 of its submission to the Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector today. The submission draws on the experienc...
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide comment on the Essential Services Commission’s (ESC) draft audit guideline for energy businesses (the draft guideline)....
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide comment on the Essential Services Commission’s (ESC) Draft Charter of Consultation and Regulatory Practice. It is im...
Consumer Action Law Centre welcomes the opportunity to provide a submission in response to the ESC’s draft decision on the minimum Feed-In Tariff (FiT) to apply for the 2018-19 financial year. We supp...
Pricing regulation of essential services is critical to ensure that water service provision is in the best interests of consumers. The alignment of pricing reviews for all 17 Victorian water businesse...
Every year, The Australian Treasury calls for ideas to feed into the budget process. We have focussed our submission for the 2018/19 Budget on three areas where budget action could make an immediate a...
Thank you for the opportunity to provide feedback on the proposed amendments to retirement village fact sheets. Consumer Action, RRVV, HAAG and COTA Vic do not oppose the proposed amendments to the f...
Consumer Action appreciates the Essential Services Commission working towards better outcomes from the energy market with a focus on the long-term interests of Victorians. We support the proposed chan...
Too many people are doing it tough as energy retailers fail to give their customers a fair price and a fair go at staying connected to essential services. The Essential Services Commission (ESC) toda...
Consumer Action welcomes the opportunity to comment on ACCC Retail Electricity Pricing Inquiry: Preliminary Report (Preliminary Report) for this inquiry. The ACCC has undertaken a welcome and extensiv...
Thank you for the opportunity to comment on Consultation Paper 294: The sale of add-on insurance and warranties through caryard intermediaries (CP 294). Read the full submission here [PDF]...
This feedback was provided to the Essential Services Commission (ESC) which is currently reviewing the prices that 17 Victorian water businesses propose to charge from 1 July 2018. Access to water is...
We acknowledge the significant work the Essential Services Commission has undertaken in drafting a comprehensive Guidance Note focused on customer outcomes. With expansion and redrafting in some areas...
Consumer Action Law Centre (Consumer Action), COTA Victoria and Housing for the Aged Action Group welcome the opportunity to make this submission in relation to the remake of the Estate Agents (Profes...
Our organisations strongly support ASIC’s proposal to mandate a delayed sales model for add-on insurance and warranties sold through car yards, and to improve supervision of these sales. We have held...
Consumer Action is happy to contribute to the development of materials to improve consumer engagement in the energy market—with the important caveat that we do not believe consumer engagement initiati...
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to make a supplementary submission to the Australian Competition and Consumer Commission (ACCC) New Car Retailing Inquiry. Our sup...
Water is arguably the most essential of services: without it we would not live. Most of us access water every day for drinking, cooking, washing/hygiene and efficient removal of waste. For some though...
Gerard Brody, CEO - Consumer Action Law Centre This week it was reported that energy bills for an average Victorian household have skyrocketed to a shocking $3,655 a year. The ACCC confirms tha...
The strategies involved in the proposed Rule Change, and in previous work outlined in the Commission’s consultation paper, reflect policymakers’ continued pursuit of trying to improve the effectivenes...
Consumer Action Law Centre (Consumer Action) is pleased to make this submission to the Australian Competition and Consumer Commission (ACCC) new car retail industry market study draft report (the Draf...
ACCAN and Consumer Action Law Centre made a joint submission to the consultation on proposed changes to the Telecommunications Industry Ombudsman (TIO) terms of reference. We are pleased that the TIO...
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Review of the National Vocational Education and Training Regulator Act 2011 (NVETR Act). Consumer Action ha...
Victorian energy retailers would be required to provide a new 'basic service offer' at a price that will be regulated by the Essential Services Commission, if a proposal by the independent review led...
Gerard Brody, Consumer Action Law Centre CEO Prime Minister Malcolm Turnbull summoned the chief executives of the nation’s largest power companies to Canberra today, insisting they provide reli...
Thank you for the opportunity to make additional comments on the proposed ASIC Credit (Flexible Credit Cost Arrangements) Instrument banning flex-commissions. Consumer Action supports this proposal. I...
We welcome Consumer Affairs Victoria’s interest in improving internal dispute resolution processes in retirement villages, and believe that the reforms suggested will likely result in some improvement...
Electricity has traditionally been a regulated essential service that occupied a stable portion of Australian consumers' living expenses. Until relatively recently, they have not had to exert time or...
Tonight, Consumer Action features in the ABC TV Four Corners special 'Bleed Them Dry Until They Die' - an important investigation into retirement living in Australia led by Adele Ferguson. Follow our...
In response to the Federal Government’s announcement of several reforms in the energy market on 20 June 2017: Announcement that the Federal Government will remove Limited Merits Review (LMR) by leg...
Consumer Action was one of a number consumer advocacy groups that made a joint submission to the Review of Governance Arrangements for Australian Energy Markets recommending the Energy Council underta...
Consumer Action and the Financial and Consumer Rights Council welcome the opportunity to comment on the Essential Services ESC Victoria’s (ESC) new draft decision for its Payment Difficulties Framewor...
In response to the release of the Independent Review of the Future Security of the National Energy Market (the Finkel Blueprint), Consumer Action Law Centre makes the following comments: Recommenda...
Our analysis of the problems faced as a consumer group seeking to change the NERR, and our recommendations to make the process more transparent and less onerous for proponents, are extensively detaile...
Consumer Action Law Centre has applauded the corporate regulator for securing an enforceable undertaking (EU) against second-hand car financier Motor Finance Wizard (MFW). The EU will see the problem...