Media Release - Consumer Action Law Centre

US Government urged NOT to follow Australia’s lead with self-regulation of buy now pay later products

Australian consumer groups have warned the USA’s chief consumer regulator, the Consumer Financial Protection Bureau (CFPB), about major flaws in the self-regulation of buy now pay later (BNPL) product...

Failure in Government policy sees First Nations peoples lose millions in funeral fund collapse

A coalition of community organisations which work with First Nations consumers and consumer groups are calling on the Australian Government to step in to assist policyholders who have been devastated...

More than $2billion lost as redress system fails scammed Aussies

Today is World Consumer Rights Day, which this year focuses on the need for fairer digital finance for all, including better protection from online scammers. New analysis from Consumer Action reveals...

Punish companies when they fail to give a repair, replacement or refund

Consumer Action, CHOICE, CCLSWA and WEstjustice are backing Treasury’s recent proposal to penalise businesses who don’t provide a repair, replacement or refund to a consumer when one is due. Fining bu...

Calls for stripping Sumo Power’s energy licence & compensation for those wrongly disconnected

Consumer groups* have written to the Essential Services Commission (ESC) calling for Sumo Power’s (Sumo) licence to operate in Victoria to be investigated and monetary compensation for those wrongfull...

Inhumane energy disconnections must end: $500K Sumo Power fine

Consumer Action has welcomed the Essential Services Commission (ESC) imposing $500,000 in penalties on energy retailer Sumo Power Pty Ltd for wrongfully disconnecting hundreds of families in the lead...

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Hayne Royal Commission findings on conflicted remuneration forgotten by Federal Government in long-awaited review

Consumer Advocates are calling for an urgent rewrite of the Federal Government’s Draft Terms of Reference (Draft TOR) for the Quality of Financial Advice Review (Advice Review). “This review is sup...

Time to finally end the harm done by Cigno loans

Consumer groups and financial counsellors are urging the Australian Securities and Investments Commission (ASIC) to act now to put an end to the use of harmful lending models used to charge excessive...

Australian consumer groups warn UK Government against industry “self-regulation” of Buy Now Pay Later

Financial Counselling Australia and the Consumer Action Law Centre have shared Australia’s experience of weak consumer safeguards for Buy Now Pay Later (BNPL), as part of the UK Government’s consultat...

Tougher consumer protections at core of payments reform welcomed

Treasurer Josh Frydenberg’s announcement today that the Government intends to reform Australia’s payment systems is a real opportunity to improve consumer protection, according to Consumer Action Law...

“The time is now”: Consumer groups urge banks to implement key code review recommendations

The final report of the triennial independent review of the Australian Banking Association’s (ABA) Banking Code of Practice released today makes over 100 recommendations aimed at improving people’s ex...

Consumer advocates welcome recommendation for stricter controls of credit funded gambling online

Financial Counselling Australia (FCA), Financial Rights Legal Centre and the Consumer Action Law Centre welcome the Parliamentary Joint Committee on Corporations and Financial Services’ recommendation...

Consumer groups call for new ombudsman to ‘prune’ lemon cars

Consumer advocates are calling on the Victorian Government to commit to a free and effective dispute resolution service for Victorians who are sold ‘lemon’ cars by car dealers in next year’s Budget....

Buy now pay later surcharge ‘reveal’ a win for consumers and retailers

The Reserve Bank of Australia has said today that retailers should be allowed to pass on or ‘surcharge’ customers for the cost of buy now pay later, a move welcomed by Consumer Action Law Centre which...

Consumers win as long-awaited financial services sector reforms commence

A raft of major reforms in the financial services sector have come into effect this week, the culmination of years of consistent campaigning and casework from consumer advocacy groups representing hun...

15 consumer groups and professional associations call for stronger compensation scheme

A diverse coalition of organisations is calling for a broad financial compensation scheme, as legislation is expected to be introduced into Federal Parliament in the coming weeks. The coalition, wh...

Improvements in consumer protection for solar welcome, but more needed

The Clean Energy Regulator (CER) review into rooftop solar makes some important proposals improve accountability for solar retailers, but for the new rules to really be effective, reform needs to go f...

REPORT: Victorians living alone and single parents continue to struggle with energy debt

A report released today by Consumer Action Law Centre has found that while Victoria’s energy retailers are slowly improving their support of people having difficulty paying their bills, Victorians liv...

Banks can do better: Consumer groups make more than 100 recommendations to improve bank behaviour

A coalition of the country’s leading consumer organisations is calling on Australia’s major banks to make significant updates to their industry code to improve outcomes for customers. The Consumers’ F...

Consumer groups concerned that travel insurance has unwarranted exemptions from Hayne reforms

Consumer advocates are calling on the Federal Treasurer and ASIC to implement the ban on unsolicited selling of insurance and superannuation consistently with the letter and spirit of Commissioner Hay...

Consumer groups: Insurance exemption loopholes undermine spirit of Hayne reforms

Yesterday the Morrison Government announced that it would provide sweeping exemptions to the insurance industry from Financial Services Royal Commission reforms designed to improve insurance sales pra...

Consumer groups applaud Federal Court ruling to uphold ASIC intervention in short-term credit market

Today’s Full Federal Court decision to dismiss an application by Cigno Pty Ltd (Cigno), seeking to quash the Australian Securities and Investments Commission’s (ASIC) product intervention order to rei...

Court decision on Cigno lending model ‘extremely disappointing’

Today’s Federal Court decision that the lending model promoted by Cigno Pty Ltd did not breach the National Consumer Credit Protection Act (National Credit Act) is extremely disappointing, and consum...

Consumer issues in Victorian Aboriginal communities during 2020

A report Consumer Issues in Victorian Aboriginal Communities during 2020 published today by Consumer Action Law Centre (Consumer Action) and the Victorian Aboriginal Legal Service (VALS) uses quantit...

Tougher rules banning aggressive energy & solar sales a big win for all Victorians

Consumer Action has welcomed the Victorian Government’s announcement today that it is banning high-pressure sales tactics like unsolicited door-to-door sales and cold-calling to protect people from be...

More ‘trouble with telcos’ as bad service, hidden costs, and shoddy sales practices revealed

A report* published today by the Telecommunications Industry Ombudsman (TIO) reveals that telco sales culture, practices, and cost structures before and during COVID are continuing to fail Australia’s...

Telstra cops record $50 million fine, consumer groups say industry must improve its practices

The Federal Court today upheld the Australian Competition and Consumer Commission’s (ACCC) $50 million fine against Telstra for its treatment of Indigenous people in rural and remote parts o...

Consumer group calls for unsolicited sale ban after solar company fined $3 million

This week the Federal Court of Australia ordered Vic Solar to pay a $3 million fine for violating provisions of the Australian Consumer Law relating to unsolicited sales, among other breaches of cons...

ASIC must reject licence applications from predatory debt vultures

Consumer Action has welcomed the news that Federal Treasurer Josh Frydenberg MP has made new regulations requiring debt management firms – also known as ‘debt vultures’ – to be licenced to provide ser...

Surge in disconnections a blow to thousands during COVID

The latest data from the Essential Services Commission (ESC) reveals a big surge in the number of people being disconnected from their energy supply and increasing numbers of people struggling to keep...

Telco conduct harming customers reveals why self-regulation is a failure

A new report by Financial Counselling Australia has criticised the selling practices, customer service and financial hardship programs offered by the telco industry in the wake of COVID-19, revealing ...

Vic Government called on to act as big gaps in consumer protection put solar customers at risk

Consumer Action has today published a report calling on the Victorian Government to fix the gaps in consumer protections that are leaving thousands of solar customers prey to high-pressure sales tacti...

Consumer advocates ‘gobsmacked’ by majority Senate report on predatory lending laws

A newly released report by the Senate Economics Legislation Committee has recommended Parliament pass proposed laws that fall woefully short of what advocates say is needed to protect people from pred...

“Recipe for economic disaster”: Consumer groups slam Senate report on lending laws

Consumer groups condemn the majority’s recommendations of today’s Senate Inquiry Report, as the vote looms next week on the Government's disastrous proposal to axe safe lending laws. The repeal of...

Buy now pay later sector must be regulated by Government not itself

Consumer groups have united to call for Federal Government regulation of buy now pay later (BNPL) services to protect consumers and put all credit providers on a level playing field. Today the Aus...

Over 590,000 Australians have relied on safe lending laws for justice

As the Senate Economics Committee hosts hearings in Canberra today, over 22,000 Australians have joined the call for Federal Senators to strengthen instead of repeal safe lending laws, with many sha...

Royal Commission add-on junk insurance reforms must be implemented industry-wide

Community legal centres are urging the Government to deliver on Commissioner Hayne’s recommendation that the deferred sales model for add-on insurance apply ‘industry-wide’. The Final Report of the...

Consumer groups support licensing of ‘debt vultures’ but reforms must go further to stop the harm

While some businesses stepped up to help Australians to recover from the COVID-19 crisis, others sought to profit from people’s desperate financial circumstances. Unregulated debt management firms ...

REPORT: Telcos miss the mark on hardship support during COVID, time to treat them as an essential service

A new report by the Australian Communications and Media Authority (ACMA) Customer financial hardship in the telco industry reveals stark variations in hardship support offered during the COVID-19 cris...

‘A disastrous winding back of consumer protections’: Consumer groups call on lawmakers to reject proposed changes

Proposed changes to consumer credit laws before the Senate must be rejected as they risk harm to individuals and families and hindering the economic recovery they are intended to promote. That is t...

Consumer advocates call for Parliament to vote against watered-down protections against predatory lenders

Consumer advocates have rejected the Federal Government’s proposed changes to laws governing high-cost payday loans and consumer leases, calling for Parliament to vote against the Bill in a submission...

Up to 1.9 million Australians paid debt vultures in the last 12 months: REPORT

According to a new report released today by Consumer Action Law Centre, approximately 1.4 to 1.9 million Australians have paid for debt management or credit repair services in the last 12 months. Thes...

Consumer groups comment on Banking Royal Commission reforms

Consumer groups welcome today’s passage of Royal Commission recommendations into law, but condemn the government for introducing the law to axe safe lending laws into the House. “This week the govern...

Victoria’s energy reforms positive but enforcement needed: Report

Victoria has taken the lead among Australian states in recent years with significant reforms designed to protect Victorians from being ripped off by energy retailers and ensure people receive appropri...

Federal Court finds multiple breaches of Australian Consumer Law in relation to credit repair, but not debt management

Federal Court finds multiple breaches of Australian Consumer Law in relation to credit repair, but not debt management The Federal Court has found that J Daniels & Associates (JDA), a debt mana...

Private member’s Bill addresses Government’s ‘half-baked’ proposals on payday loans and high-cost leases

A private member’s Bill introduced in Parliament today by Andrew Wilkie MP would, if passed, greatly reduce the harm that high-cost payday loans and consumer leases cause to thousands of Australians....

Lower bills a welcome relief for people on the Victorian Default Offer but room for further reductions

The Essential Services Commission’s (ESC) announcement today that electricity bills will decrease for households on the Victorian Default Offer (VDO) is good news, but it is disappointing that the cos...

Report reveals telco failures during COVID-19 crisis

Consumer Action has today published a report with case studies and data documenting the ways the telecommunications industry in Australia continues to fail the community, even during the COVID-19...

Scrapping lending laws would take away legal rights and hinder economic recovery

Consumer advocates have published a submission on exposure draft legislation that would repeal lending consumer protections in the National Consumer Credit Protection Act, in direct contradiction of t...

Energy efficiency and targeted rebate plan to help with big energy bills the right approach

Consumer Action Law Centre has welcomed the Victorian Government’s announcement today to help thousands of concession holders manage their energy bills. For many people in our community, home ener...

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