Uncategorized - Consumer Action Law Centre

Put consumers before commissions: advocates call for sales and credit reform

Fair Call Coalition: Too many Australians are being pressured into phone and internet deals that don’t meet their needs. The industry-drafted rules that are in place to protect consumers from harmful...

Senate Inquiry: Cost-of-Living crisis highlights the need for supermarket prices to be fair and transparent say consumer advocates

Consumer Action Law Centre CEO Stephanie Tonkin and Acting Director of Financial Counselling Practice Claire Tacon will be giving evidence today at the Senate Select Committee hearing into supermarket...

The consumer experience of faulty cars in Victoria: Report launch

Hear an expert panel discuss why we need a better system for resolving car disputes in Victoria at the launch of a major report on the consumer experience of faulty cars in Victoria by Consumer Policy...

Response to consultation paper 371 – Product intervention orders in credit

This is a joint submission made on behalf of Consumer Action Law Centre, Financial Rights Legal Centre, Financial Counselling Australia, Indigenous Consumer Assistance Network, WEstjustice, The Salvat...

Youpla collapse to fuel ‘trauma and intergenerational debt’ for Indigenous families across Australia

A coalition of over 125 organisations has released an open letter to both major parties calling for urgent action to prevent more than ten thousand Aboriginal and Torres Strait Islander families from...

We’re Hiring! A Financial Counsellor

Are you a Financial Counsellor looking to have real impact in driving systemic change? At Consumer Action Law Centre, our vision is a just marketplace where people have power and business plays...

We’re Hiring! A Director of Financial Counselling

Director of Financial Counselling About the role Consumer Action Law Centre has a vacancy for a Director of Financial Counselling. Reporting to the CEO you'll be leading our Financial Counselling Te...

We’re hiring! Senior Policy Officer – Energy

Senior Policy Officer – Energy About the role Work for one of Australia’s leading not-for-profit consumer advocacy organisations, that makes life easier for people experiencing vulnerability and d...

We’re hiring! Campaigns and Advocacy Advisor

Campaigns and Advocacy Advisor About the role Work for one of Australia’s leading not-for-profit consumer advocacy organisations, that makes life easier for people experiencing vulnerability and d...

We’re hiring! A Solicitor

Solicitor About the role Consumer Action is one of Australia’s leading not-for-profit consumer advocacy organisations, that makes life easier for people experiencing vulnerability and disadvantage...

We’re hiring! A Senior Solicitor

Senior Solicitor About the role Consumer Action is one of Australia’s leading not-for-profit consumer advocacy organisations, that makes life easier for people experiencing vulnerability and disad...

Advertisement – Consumer Action Law Centre board director (voluntary)

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Evaluation of Work Advice Line 2021 Report Cover

Evaluation of Consumer Action’s Worker Advice Service

The Worker Advice Service plays a central role in Consumer Action’s theory of change. The service aims to provide practical legal advice to Victorian community workers so that they in turn can provide...

Victorian Default Offer 2022

Consumer Action Law Centre welcomes the opportunity to comment on the Essential Services Commission’s Draft Decision: Victorian Default Offer from 1 January 2022 (the draft decision). The draft dec...

Energy Assistance Report: Second Edition

This is Consumer Action Law Centre’s (Consumer Action) second Energy Assistance Report, following our previous report published in July 2019. The original report explored whether the introduction o...

Review of the 2021 Australian Banking Association Code of Practice

This is a joint submission made on behalf of members of the Consumers’ Federation of Australia (CFA), the peak body for consumer organisations in Australia. CFA represents a diverse range of consum...

Access, pricing and incentive arrangements for distributed energy resources

Consumer Action Law Centre welcomes the opportunity to comment on the Australian Energy Market Commission’s (AEMC) Access, pricing and incentive arrangements for distributed energy resources (DER) dra...

Retirement Villages Act Review –our Options Paper submission

Consumer Action, with COTA Victoria, Residents of Retirement Villages Victoria (RRVV) and Housing for the Aged Action Group (HAAG), is a coalition of residents and consumer rights groups that have ass...

Impact Report 2019-2020

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Corporate regulator takes legal action to stop harmful rogue lending

The Australian Securities and Investments Commission (ASIC) this week commenced legal proceedings against Cigno Pty Ltd (Cigno) and BHF Solutions Pty Ltd (BHFS), alleging the companies provided credit...

Submission: Maximum prices for embedded networks and other exempt sellers

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Service Commission’s (ESC) Maximum prices for embedded networks and other exempt sellers Draft Decisio...

A joint submission to the Electricity Distribution Price Review (2022-2027 Victorian EDPR)

Affordable electricity remains critical for vulnerable Victorians and a lack of energy affordability denies people sufficient access to an essential service. Further, high energy costs are a major cau...

Product design and distribution obligations –ASIC Consultation Paper 325

Consumer groups have commented on ASIC’s Consultation Paper 325 – Product design and distribution obligations. We strongly support the introduction of product design and distribution obligations (DDOs...

No impact on credit files during COVID-19 pandemic a welcome announcement by banks

Consumer groups welcome the announcement by the Australian Banking Association that bank customers applying for payment deferrals as a result of the COVID-19 pandemic will not have a missed payment or...

Report: Regulator Watch

Consumer Action Law Centre has released its second edition of Regulator Watch: The enforcement performance of Australia’s consumer protection regulators. In 2013, Consumer Action published the first e...

Delivering on the promise to ban vendor terms and rent-to-buy agreements from Victoria’s housing market

Over the years, our team has assisted a number of people who have been adversely affected by failed vendor finance and rent-to-buy deals, which are promoted as an opportunity to achieve home ownership...

Evaluation of Worker Advice Service

The purpose of this evaluation was to assess whether the service is doing these things consistently and achieving its intended outcomes, and to make recommendations for service improvement. A seconda...

Evaluation of Consumer Advice Service

The purpose of this evaluation was to assess the effectiveness of the service in helping clients achieve these immediate and longer-term outcomes, and to make recommendations for service improvement....

Evaluation of Casework Service

The purpose of this evaluation was to assess the effectiveness of the service in helping clients achieve these immediate and longer-term outcomes and to make recommendations for service improvement....

Evaluation of National Debt Helpline

The purpose of this evaluation was to assess the effectiveness of the service in helping clients achieve immediate and medium-term outcomes, and to make recommendations for service improvement. A seco...

Walton’s Survival Kit 1989

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Credit Licensing Hearing for HFC Financial Services Limited (Household Finance) in Victoria, Australia – 1988

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