Energy - Consumer Action Law Centre

Submission to the draft AER (Retail) Exempt Selling Guidelines

The Consumer Action Law Centre (Consumer Action) is pleased to provide comment on the revised AER (Retail) Exempt Selling Guideline (the Guideline). Read our full submission here [PDF]....

Still too many Victorians choosing between heat or eat – response to EWOV annual report: Consumer Action

Consumer Action Law Centre welcomes the significant drop in complaints to the Energy and Water Ombudsman (EWOV), but says there are still too many Victorians struggling with utilities. “It’s welcom...

Submission to the Energy Hardship Inquiry Draft Report

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input into the Essential Services Commission's (the Commission) Inquiry into the financial hardship arrangements of ene...

Energy disconnections: Rod’s story

When his electricity was disconnected in late 2014, Rod lived with his wife and four of his seven children in Melbourne’s north. The disconnection lasted four days. Rod says the automatic payments he’...

A complex market needs simple dispute resolution – On The Wire

In this month's On The Wire we're calling for simple dispute resolution in the energy market... Dispute resolution must be consistent, regardless of where a consumer’s energy supply comes from, who it...

Energy disconnections: Lyn’s story

Lyn is 58 years old. She lives with her daughter in Melbourne’s north, and they have experienced several energy disconnections. Lyn is a survivor of domestic violence, and her financial problems stem...

Energy disconnections: Sarah’s story

Sarah is a writer in her forties. She lives by herself in an inner Melbourne apartment, which she rents privately. With a tertiary degree and regular work, Sarah had always been able to manage her fin...

Solving Energy Bill Disputes – Studio 10

[youtube=https://www.youtube.com/watch?v=06LFC6jclIM] Denise Boyd speaks with Studio 10 about energy bill disputes....

Energy disconnections: Emira’s story

Emira lives in public housing in regional Victoria with her young son, Jack. At 27, she has faced significant challenges in her life: she left a violent family home at 14, and has since found herself...

AEMC Multiple Trading Relationships Consultation Paper

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input into the AEMC's consultation paper on Multiple Tradition Relationships (MTR) in the National Electricity Mark...

Energy disconnections: Julie’s story

Julie is 48 years old and lives alone in a public housing unit. In the past Julie has struggled with alcohol addiction, and has recently escaped a violent partner. She suffers from post-traumatic stre...

Response to “Making Energy Bills Fairer For Families” – Minister for Energy, Lily D’Ambrosio

Quotes attributable to Janine Rayner, Senior Policy Officer - Consumer Action Law Centre in response to Victorian Energy Minister Lily D'Ambrosio's announcement "Making Energy Bills Fairer For Familie...

Energy disconnections: Karen’s story

Karen is a single mother of four children living in public housing. Her gas and electricity were disconnected for about a week in October 2014. At that time Karen was a victim of domestic violence. He...

The energy market is failing struggling Victorians

Victoria’s energy market is failing our most vulnerable people, according to Consumer Action Law Centre. With the release of the Essential Services Commission’s Energy Hardship Inquiry Draft Report to...

Submission to Review of Governance Arrangements for Australian Energy Markets Draft Paper

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input to the Review of Governance Arrangements for Australian Energy Markets Draft Paper (the Draft Paper). Download t...

The real stories of Victorians forced to choose to heat, or eat

Victorians have shared their stories of energy disconnection as part of research by RMIT for Consumer Action Law Centre’s ‘Heat or Eat’ report released today. The report details six unique stories...

Modernising Victoria’s Energy Licence Framework and General Exemptions Order: Submission

The Consumer Action Law Centre (Consumer Action) and Victorian Council of Social Service (VCOSS) welcome the opportunity to provide input to the Essential Services Commission (ESC) and the Department...

Submission on Amendments to the AER Retail Pricing Information Guidelines

Consumer Action Law Centre (Consumer Action) is pleased to provide further input into the Australian Energy Regulator's (AER) Amendments to the AER Retail Pricing Information Guidelines V4.0, specific...

Joint submission to Melbourne Water Price Review 2016: Submission

Consumer Action has joined with the Consumer Utilities Advocacy Centre and the Victorian Council of Social Service to provide a submission to the Melbourne Water Price Review. Water is a basic essenti...

Fake discounts must end: Consumer Action

Energy companies regularly offer discounts to Australians, but these “discounts” often hide the true costs faced by customers. According to the Australian Market Energy Commission’s latest Retail Comp...

Clean Energy Council application for revocation and substitution A91495 – A91496

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide you with comment on the Clean Energy Council's application of revocation and substitution of the voluntary PV Code of C...

AEMC Draft Determination on Expanding Competition in Metering and Related Services

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input into the AEMC's draft rule determination to expand competition in metering and related services. Read the fu...

Submission to the Notice of draft instrument: Amendments to the AER Retail Pricing Information Guidelines

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input into the Australian Energy Regulator's (AER) Notice of draft instrument: Amendments to the AER Retail Pricing Inf...

Submission to Review of Governance Arrangements for Australian Energy Markets Issues Paper

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input the Review of Governance Arrangements for Australian Energy Markets Issues Paper (the Issues Paper). Click her...

Submission to the Inquiry into the financial hardship arrangements of energy retailers

Energy consumers to get “even more information” under national rule change

Today marks the start of new national rules for energy retailers, which are intended to provide more clarity on fixed-term contracts, but instead, do little to protect Australians from unexpected pric...

Submission: Privacy and trust in the new energy market

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input the Energy Market Reform Working Group's (EMRWG) paper, New products and services in the electricity market—consu...

Media Release: WANTED – Households who have been disconnected from electricity

Have you been disconnected from your electricity supply because you couldn’t afford to pay your bills? If so, we want to hear from you. We’re attempting to understand what households face when they c...

On the Wire: April 2015

Consumer action has published the April edition of On the Wire, a quarterly publication featuring updates on national energy market reforms and regulatory processes. Edition 42 can be found here....

Submission: 2015 Retail Competition Review Approach Paper

Consumer Action has provided input to the Australian Energy Market Commission's 2015 Retail Competition Review Approach Paper. Effective competition is critical for energy consumers to the extent that...

Submission: Regulating innovative energy selling business models

Consumer Action has made a submission to Australian Energy Regulator about regulating innovative energy selling business models under the National Energy Retail Law. The issue of appropriate regulati...

Submission: National Approach to Electricity Network Tariff Reform

Consumer Action and the Consumer Utilities Advocacy Centre have provided input to the Energy Networks Association's position paper, Towards a National Approach to Electricity Network Tariff Reform. O...

Submission: The performance and management of electricity network companies

Consumer Action welcomes the opportunity to provide a submission to the Senate Standing Committee on Environment and Communications about the performance and management of electricity network companie...

Submission: 2015 Retail Competition Review Approach Consultation Paper

Consumer Action welcomes the opportunity to provide input into the approach to the Australian Energy Market Commission (AEMC) 2015 Retail Competition Review. Effective competition is critical for ener...

Submission: Energy Green Paper

Consumer Action has provided the following submission to the Department of Industry on the Energy Green Paper. Australia’s energy market is rapidly changing, with the unprecedented fall in energy d...

Media release: Ensuring ‘fixed’ means ‘fixed’ when it comes to energy contracts

Consumer Action Law Centre and the Consumer Utilities Advocacy Centre welcomed the Coalition's announcement that it will ban energy retailers using the term "fixed" when referring to contracts with va...

Energy retailers given green light to increase prices at will

Consumer advocates lament a lost opportunity to repair Australia’s broken energy retail market Energy retailers will continue increasing prices at their leisure after the Australian Energy Market Com...

Submission: Key Recommendations arising from the Review of Enforcement Regimes under the National Energy Laws Final Report

Consumer Action has provided comment on the Discussion Paper on Key Recommendations arising from the Review of Enforcement Regimes under the National Energy Laws Final Report. Consumer Action provided...

Submission: AEMC Rule Change on Distribution Network Pricing Arrangements Draft Determination

Consumer Action, Consumer Utilities Advocacy Centre and Victorian Council of Social Service have provided input into the AEMC's draft determination on distribution network pricing arrangements. Our o...

Media release: Victorian energy retailers failing struggling customers – disconnection on the rise

The Energy and Water Ombudsman Victoria (EWOV) Annual Report for 2013/14 suggests energy retailers are failing to offer sufficient assistance to customers struggling with high bills. During the year,...

Media release: Government’s pre election energy statement a welcome addition to the debate

Consumer Action Law Centre has welcomed the State Government’s pre election energy statement, in particular the focus on making Victoria’s energy market easier to navigate, and keeping vulnerable memb...

Submission: Retailer Price Variations in Market Retail Contracts

Consumer Action and Consumer Utilities Advocacy Centre have made a supplementary submission on the Australian Energy Market Commission's Draft Rule Determination: Retailer Price Variations in Market...

Media release: Competition Policy Review Draft Report welcomed, but panellists urged to consider consumer experience and protection

Consumer Action Law Centre has welcomed the Competition Policy Review Draft Report and its emphasis ‘on protecting competition and not competitors.’ But Consumer Action will be asking the review’s pan...

Submission: AEMC Rule Change on Customer Access to Information about their Energy Consumption

As in Consumer Action's previous submission to the consultation paper, we agree with the premise of the rule change that 'in practice it is difficult for customers to access their data from market par...

Submission: National Energy Retail Amendment (Retailer price variations in market retail contracts) Rule 2014 Draft Determination

Consumer Utilities Advocacy Centre (CUAC) and Consumer Action are pleased that the Australian Energy Market Commission – and other bodies, such as the Australian Energy Regulator, Energy Retailers Ass...

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