The Rooftop Solar Sector Review: Our Submission
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input into the Clean Energy Regulator’s (CER) review into the rooftop solar photovoltaic (PV) sector. There has been...
Telco industry fails individuals and businesses during the pandemic
Data released today on the telco industry shows the sector has failed to meet community expectations throughout the pandemic, leaving families and business customers high and dry in their time of need...
Modernising the Telecommunications Industry Ombudsman Terms of Reference
Westjustice, Consumer Action Legal Centre (‘Consumer Action’), Financial Rights Legal Service(‘FRLS’), and Financial Counselling Australia (‘FCA’) provide legal casework and financial counselling serv...
Victorian Default Offer 2021 – Draft Decision
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Service Commission’s (the Commission) Victorian Default Offer 2021 Draft Decision (the Draft Decision)...
Not serving the community: Why we oppose the Cashless Debit Card scheme
Consumer Action seeks to enhance the rights of consumers and promote a marketplace where business plays fair. The Cashless Debit Card (CDC) undermines the role of the market in serving consumer and...
“Stop the harm”: Renewed calls for consumer lease providers to be kicked off Centrepay
The Commonwealth Ombudsman recently handed down its final decision on Consumer Action Law Centre's complaints about Services Australia failing to enforce the Centrepay Policy against predatory consume...
Predatory lending risks undermining Government’s economic recovery effort
With jobs, household spending and economic recovery the focus of last night’s Budget, the Stop the Debt Trap Alliance is warning that lax protections from predatory lenders risk undermining the Gover...
Corporate regulator takes legal action to stop harmful rogue lending
The Australian Securities and Investments Commission (ASIC) this week commenced legal proceedings against Cigno Pty Ltd (Cigno) and BHF Solutions Pty Ltd (BHFS), alleging the companies provided credit...
Government waters down payday lending reforms
The Government has announced that it will weaken proposed consumer protections it promised to implement nearly four years ago in relation to small amount credit contracts (payday loans) and consumer l...
Consumer groups call for an end to telco rip offs
Consumer groups* have shared harrowing stories of telco companies mistreating people around Australia and are calling on the Federal Government to fix the system so people are treated fairly. The c...
Consumer groups slam move to remove responsible lending law
Removing credit protections will cause harm to people and the economy CHOICE, Consumer Action Law Centre, Financial Counselling Australia and Financial Rights Legal Centre have responded to the Gov...
Telecommunications Consumer Safeguards: Choice and Fairness
Consumer Action, WEstjustice, VALS, FCVic, BCLS, HRCLS and HAAG consider it beyond dispute that telecommunications services, including internet services and mobile phones, are necessary for social inc...
Revamped Koorihelp website and Facebook page launched for community
Consumer Action has launched a revamped Koorihelp website and new Facebook page focused on providing the latest information about pressing consumer issues and services to Victoria’s Aboriginal and Tor...
Government-led Senate Committee backs strengthening consumer protections for predatory payday loans and high-cost leases
A Senate Committee has handed down its final report on proposed reforms to payday loans and consumer leases in the National Consumer Credit Protection Amendment (Small Amount Credit Contract and Consu...
Consumer groups welcome South Australian crackdown on predatory lenders
Consumer groups have applauded the South Australian government’s plans to crackdown on payday lenders and consumer lease providers. The government’s proposed laws would introduce important consumer pr...
Australian Competition Tribunal decision: A missed opportunity to improve solar sales practices
The Australian Competition Tribunal (the Tribunal) has handed down its decision today on the New Energy Tech Consumer Code (the Code), the proposed industry code for new energy technology such as sola...
Modernising the Telecommunications Industry Ombudsman Terms of Reference
WEstjustice, Consumer Action Legal Centre, Financial Rights Legal Service, and Financial Counselling Australia provide legal casework and financial counselling services to consumers, particularly thos...
Extension of bankruptcy threshold protections should be made permanent
Consumer groups have welcomed the Government’s extension of bankruptcy threshold protections until the end of the year because of the COVID emergency and are calling for the changes to be made permane...
COVID is making the debt crisis worse, let’s act now and treat people fairly
First published in the Herald Sun 10 September 2020 Australians’ debt problems will skyrocket due to the COVID-19 recession. We need to act now to ensure people in debt are treated fairly in the mo...
Standing up against systemic racism
Consumer Action Law Centre stands in solidarity with all those protesting systemic racism over recent months. Our colleagues at Victorian Aboriginal Legal Service (VALS) have issued a statement reg...
Report misses the mark on buy now pay later regulation
The Senate Select Committee on Financial Technology and Regulatory Technology has published its Interim Report. Consumer groups say the Interim Report has missed the mark on its recommendation encoura...
Taking advantage: The negative impact of funeral insurance in Aboriginal Communities
This opinion piece is by Kaylee Anderson and Mark Holden and it is based on an article – ‘The impact of funeral insurance in Aboriginal and Torres Strait Islander communities’ – which first appeared...
$28 million of junk add-on insurance claims and counting… ASIC must act now to fix junk insurance
Consumer Action Law Centre, Financial Rights Legal Centre and WEstjustice have made a submission to the corporate regulator urging a crackdown on junk insurance sales in car yards. The submission c...
The sale of add-on financial products through car yard intermediaries
Consumer Action Law Centre, Financial Rights Legal Centre and WEstjustice have made a submission to the Australian Securities and Investment Commission (ASIC) Consultation – Product intervention: The...
Inquiry into Victoria’s Response to COVID-19
COVID-19 has deeply affected the Victorian community in unprecedented ways. With a significant number of job losses and most of the population staying at home in compliance with public health orders,...
Using the product intervention power: Continuing credit contracts
The Australian Securities and Investment Commission (ASIC) is consulting on using its product intervention powers (PIP) against the second Cigno lending model. Consumer Action Law Centre (Consumer...
Consumer groups welcome NAB crackdown on debt vultures
Consumer groups have welcomed a crackdown on debt vultures by National Australia Bank (NAB). In a statement today, NAB says it will no longer deal with unlicensed debt management providers. Cons...
Responsible lending law reform needed urgently
Consumer groups are extremely disappointed in ASIC’s decision not to appeal the Full Federal Court’s decision in the Westpac case to the High Court of Australia.[1] The Financial Rights Legal Centr...
Submission to the Essential Services Commission on the Victorian Default Offer
Consumer Action has made a submission to the Essential Services Commission on the Victorian Default Offer electricity price that is to apply from 1 January 2021. We consider that there is room to r...
Supporting energy customers through the coronavirus pandemic – Draft Decision
COVID-19 has caused significant disruption to households in Victoria and has highlighted the need to ensure that people’s health is not put at risk because of barriers to accessing energy for appropri...
Regulator proposes to stop the latest predatory lending model involving Cigno
The corporate regulator is proposing to again use its product intervention power (PIP) in relation to Cigno and BHF Solutions. Consumer Action Law Centre supports the move, saying there is a desperate...
Banks Announcement of Further Assistance for Customers a Timely Relief
Today’s announcement by the banking industry of further assistance to help customers experiencing financial hardship will provide some important relief to those who continue to be impacted by COVID-19...
Submission supporting the re-authorisation of the Solar Code
Consumer Action has supported the Clean Energy Council (CEC)’s application for re-authorisation of the Solar Retailer Code of Conduct (the Solar Code). Principally, we support the application to avoid...
Submission: Essential Service Commission’s Electricity Distribution Code review
Consumer Action has commented on the Essential Service Commission’s (ESC) Electricity Distribution Code review – customer service standards draft decision (Draft Decision). We generally support the pr...
Regulator reveals telcos failing to do proper credit checks
The telco regulator has released worrying findings from its mystery shopping study into companies' credit assessments today. The study released today by the Australian Communications and Media Aut...
Consumer groups: Federal insurance pricing monitor a ‘national priority’ ahead of next bushfire season as NSW office closes
The closure of the NSW insurance pricing monitor today leaves a gap in consumer protection that should be filled by an independent national body says a coalition of consumer groups. The NSW Emergen...
Submission to the Parliamentary Joint Committee’s Class Action Inquiry
Class actions provide Australians a valuable mechanism for accessing justice where systematic or repetitive conduct by the same party has caused similar harm to numerous individuals. Class actions als...
Comment to the Class Action Inquiry
Consumer Action has provided comment to the Parliamentary Joint Committee’s inquiry, Litigation funding and the regulation of the class action industry (Class Action Inquiry). Class actions p...
Submission: Maximum prices for embedded networks and other exempt sellers
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Service Commission’s (ESC) Maximum prices for embedded networks and other exempt sellers Draft Decisio...
A joint submission to the Electricity Distribution Price Review (2022-2027 Victorian EDPR)
Affordable electricity remains critical for vulnerable Victorians and a lack of energy affordability denies people sufficient access to an essential service. Further, high energy costs are a major cau...
Consumer Action asks Tribunal to stop ‘buy now pay later’ solar rip offs
Today the Australian Competition Tribunal will commence hearing arguments on the New Energy Tech Consumer Code (the Code), the proposed industry code for new energy technology such as solar panel sale...
Submission to the Senate Select Committee on COVID-19
Our clients have been affected by the COVID-19 emergency, and the Australian Government’s response, in a number of ways. In many cases we have experienced a short-term decrease in demand on financi...
Overwhelmed by bills or struggling financially as a result of COVID-19?
COVID-19 means this year we are staying at home now more than ever. As a result, your bills might be a lot higher than they were. As we enter the winter months, keeping warm and safe is more impo...
Australians urged to share their stories about financial hardship during COVID-19
Today, Consumer Action Law Centre has launched an online form to enable people to share their experiences of financial hardship during the Covid-19 emergency. The goal is to help track the severity an...
Junk insurance rorts continue despite millions in refunds
The Australian Securities and Investments Commission’s (ASIC) announcement today that it has secured its final tranche of remediation for consumers sold junk consumer credit insurance (CCI) by 11 bank...
$3.7 million package announced for Victorians struggling with energy bills
Consumer Action Law Centre CEO Gerard Brody says that the Victorian Government’s $3.7 million package for people having difficulty paying their energy bills is a well-timed funding boost as we head in...
Government reaffirms commitment to implement Banking Royal Commission reforms in full
Today the Government announced a six-month deferral to the implementation of commitments associated with the Banking Royal Commission. Under the updated timetable, measures previously scheduled for...
Hayne Royal Commission insurance reforms should be introduced into Parliament in next sitting
A coalition of consumer advocacy groups is calling on the Federal Government to urgently implement much-needed reforms to the insurance industry as recommended by the Royal Commission into Misconduct...