News - Consumer Action Law Centre

Helping customers engage confidently in the retail energy market draft decision

We support changes to regulation that will facilitate simple ways of resolving issues with estimated billing. While we support making consistent factsheets for energy offers that are easier to compreh...

2019-20 Pre-Budget Submission

Consumer Action has made a submission to The Australian Government Treasury’s 2019-20 Pre-Budget Submission process. We have focused this submission on two areas where budget action could make an imme...

Victorian households must have protected and simple access to a fair price for energy

We strongly support the ESC’s work to implement the VDO as a priority. Victorian households must have protected and simple access to a fair price for an essential service. In the period without price...

Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector – Submission on Module 6 on insurance

Consumer Action made a submission to the Financial Services Royal Commission in October 2018 on the policy questions arising from Module 6 on insurance. Consumer Action has assisted people who have...

Insurance pricing differences: New vs existing customers

‘Loyalty tax’ for insurance is fundamentally unfair

Consumer Action made a submission to the NSW Emergency Services Levy Insurance Monitor’s Discussion Paper, Pricing Differences: New vs Existing Customers. Insurance is a product that claims to reward...

Submission: Treasury Laws Amendment (Prohibiting Energy Market Misconduct Bill) 2018

Appropriate responses to misconduct or consumer harm identified as part of ongoing electricity price monitoring

Consumer Action has provided a submission to the Senate Economics Committee inquiry on the Treasury Laws Amendment (Prohibited Energy Market Misconduct Bill) 2018. We support the Bill, which will allo...

Consumer Action and the Royal Commission

Consumer Action is not able to advise or represent members of the public for the purposes of the Royal Commission. However, the Royal Commission is now receiving public submissions directly...

Submission: Consultation Draft Behind the Meter Distributed Energy Resources Provider Code

Consumer Action has provided feedback on the Consultation Draft Behind the Meter Distributed Energy Resources Provider Code. We consider: the name of the code should be readily understood by the...

‘Car-napping’ court win against car hire company

Consumer Action Law Centre (Consumer Action) has successfully defended a case brought by hire car company, Insurance Replacement Rentals (IRR), against Mr Makyle Mekonnen, a car accident victim. The...

ACCC monitoring of the electricity supply in the National Energy Market discussion paper

We welcome the ACCC’s ongoing inquiry into the prices, profits and margins in the supply of electricity in the NEM. A plethora of reports have established that the electricity market is not operating...

NSW Fair Trading Complaints Register Guidelines

The Consumer Action Law Centre (Consumer Action) has provided a submission on the draft NSW Fair Trading Complaints Register Guidelines (the Guidelines). The NSW Fair Trading Complaints Register provi...

Energy Security Board Strategic Energy Plan consultation on proposed metrics

We support the ESB developing a set of outcomes and objectives and associated tangible metrics that will measure whether these outcomes and objectives are achieved. We also support the metrics that ha...

Submission: PIP DADO Regulations

Consumer groups have commented on the exposure draft Corporations Amendment (Design and Distribution Obligations and Product Intervention Powers) Regulations 2018 (Cth) (the Regulations) and explanato...

For Australians, debt advice must be a matter of trust: Consumer Action

All Australians looking to get their finances back on track should be able to trust the financial or debt advice they receive. Sadly, this trust has been broken by dodgy debt advisers and other poorly...

Submission: Inquiry into credit and financial services targeted at Australians at risk of financial hardship

This Senate Inquiry is a crucial opportunity to close the regulatory loopholes exploited by fringe lenders and ‘debt help’ companies. These companies can entrench disadvantage for some of the most vul...

Debt Agreement Reform – Proposed Legislative Instruments

The Consumer Action Law Centre, Financial Rights Legal Centre and Financial Counselling Australia provided a submission to the Attorney-General's Department on its Legislative Instruments Consultation...

Banks bosses should lose their conflicted payments: MEDIA RELEASE

It’s time to give regulators the resources and powers they need and stop finance executives pocketing bonuses for rip offs, according to Consumer Action Law Centre in its response to the Royal Commiss...

Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector – Submission on the Interim Report – Rounds 1 to 4

Consumer Action Law Centre has published its submission to the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry responding to the Interim Report and poli...

The Victorian Default Offer to cut energy bills: Consumer Action

The Victorian Default Offer, announced today by the Victorian Government, is a positive step towards all Victorian households enjoying fairer prices on their energy bills according to Consumer Action...

MEDIA RELEASE: Government unlocks energy and water grants for vulnerable Victorians

Financial and Consumer Rights Council (FCRC) and Consumer Action Law Centre (CALC) today congratulated the Victorian government for its recently announced reforms to the Utility Relief Grant Scheme (U...

Submission: Reforms to strengthen penalties for corporate and financial sector misconduct – Draft Legislation

This submission supports the proposed increases to maximum criminal and civil penalties across a number of provisions, the expansion in provisions subject to penalties, and the power to obtain disgorg...

Debt vultures to go under the microscope of Senate Inquiry: MEDIA RELEASE

Today the Australian Senate voted to establish an inquiry into debt management firms (known as debt vultures). Consumer Action Law Centre (Consumer Action) has long argued that debt vultures operate i...

Submission: Senate Inquiry into PIP/DADO Bill

We continue to strongly support the introduction of the Design and Distribution Obligations (DADOs) and Product Intervention Powers (PIP) for the reasons outlined in our previous submissions. As noted...

“High billing” top energy issue for Victorians

The annual report from Energy and Water Ombudsman (Victoria) (EWOV), released today, shows why Victoria’s politicians need to act to tackle the high energy bills crisis. According to the report, compl...

National Energy Retail Amendment (Strengthening Protections for Customers in Hardship) Rule 2018 Draft Rule Determination

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the National Energy Retail Amendment (Strengthening Protections for Customers in Hardship) Rule 2018 Draft Rule...

Submission: ESC Draft Decision – Building trust through new customer entitlements in the retail energy market

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Commission’s Draft Decision, Building trust through new customer entitlements in the retail energy market (D...

A tough nut to crack

Trialling new partnerships and campaign methods to reach tough audiences Consumer advocates have long been concerned about the impact of payday loans on Australians. The industry spends millions of d...

Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector – Submission on Round 6 Hearings (Case Studies)

Consumer Action Law Centre has published its submission to the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry following the Round 6 hearings on insuran...

Consumer groups respond: Banking Royal Commission Interim Report

The release of the Interim Report from the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry today is a watershed moment for the finance sector according...

Treasury Laws Amendment (Improving the Energy Efficiency of Rental Properties) Bill 2018

We generally support the Bill because the benefits of modifications that improve the energy efficiency of rental housing greatly exceed the costs. We agree that the tax code should not present a barri...

New Legislation to mark the end of VET FEE-HELP disaster: MEDIA RELEASE

Federal Minister for Skills and Vocational Education, Senator Michaelia Cash has announced new legislation that will waive VET FEE-HELP debts that were incurred because of inappropriate conduct by VET...

Consumer groups respond to resignation of ASIC Deputy Chair: MEDIA RELEASE

The Consumer Action Law Centre, Financial Counselling Australia and CHOICE have responded to the news of ASIC Deputy Chair Peter Kell’s resignation by calling for the Government to ensure that he is r...

Grant Stewart – Royal Commission Witness: MEDIA RELEASE

Today Victorian man Grant Stewart, 61, gave evidence to the Financial Services Royal Commission about a life insurer pressure-selling insurance to his son, who has a disability. Mr Stewart told t...

Why are Victorians paying too much for energy?

This is a simple question with many complicated and at times contested answers. But there are a few things that everyone can agree on. Retail charges represent a large component of our energy bil...

Submission: draft Telecommunications Consumer Protections Code

Consumer Action Law Centre together with WEstjustice made a submission to the CommsAlliance on the Telecommunications Consumer Protections Code Draft (DR C628:2018) (draft Code), which has been produc...

Submission: Telecommunications Consumer Safeguards Review Part A – Consumer Redress and Complaints Handling

Consumer protection mechanisms in the telecommunications market are failing Australians. The Telecommunications Consumer Safeguards Review is an important and timely opportunity to move from self-regu...

Life insurance cold calling must be banned: consumer advocates

Consumer advocates are calling for a ban on life insurance cold calling, after ASIC today revealed major rip offs and startlingly high claims rejections. ASIC reported today that insurers are cold-...

Submission: Easy and Transparent Trading Consultation Paper

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Easy and Transparent Trading Consultation Paper (the Consultation Paper). We have limited our comments to Se...

Submission: Extending unfair contract terms protections to insurance contracts

The case for extending unfair contract terms (UCT) laws to insurance contracts is clear. The insurance industry is virtually the only industry enjoying an exemption from the economy-wide UCT regime...

Enough talk on electricity, governments must walk the walk and guarantee lower prices

In light of the disappointing Federal Government decision on the National Energy Guarantee, consumer and end-user groups (the ‘Group’) representing regional and urban communities have joined together...

A basic service offer is a quick fix for the energy mess

This piece from Zac Gillam (Senior Policy Officer) originally appeared in The Age. It was fascinating listening to the Premier attack the price gouging of energy retailers in Victoria, more so...

Class Actions and Third-Party Litigation Funders: ALRC Inquiry

Consumer Action Law Centre made a submission to the Australian Law Reform Commission's Inquiry into Class Action Proceedings and Third-Party Litigation Funders (Discussion Paper 85, June 2018) (ALRC I...

Solar energy rebate a win for households – now for fair energy tariffs

Consumer Action Law Centre has welcomed a new Victorian government solar energy rebate program for 650,000 households, saying that solar energy on homes can help people save on power costs. “A reba...

Submission: Revised Design and Distribution Obligations and Product Intervention Powers Bill

Thank you for the opportunity to comment on the revised exposure draft of the Treasury Laws Amendment (Design and Distribution Obligations and Product Intervention Powers) Bill 2018 (the revised Bill)...

Lobbyists beat the battlers on payday loans and rent-to-buy

The Federal Government is letting the worst and most harmful financial products in the community run wild according to consumer advocates. It’s now one year, eight months, one week and fifteen days...

Energy Retail Code obligations for exempt sellers under the General Exemption Order 2017: Draft Decision

Consumer Action has made this joint submission alongside VCOSS. Embedded networks have presented serious difficulties for energy consumers for far too long, and the General Exemption Order 2017 is...

Submission: Retirement Living Revised Code of Conduct

The Consumer Action Law Centre, Residents of Retirement Villages Victoria, Housing for the Aged Action Group and COTA Victoria welcome the opportunity to comment on the most recent Draft Retirement Li...

Submission: Credit card responsible lending assessments

The Consumer Action Law Centre, Financial Rights Legal Centre, CHOICE and Financial Counselling Australia welcome the opportunity to comment on Consultation Paper 303 on credit card responsible lendin...

New Banking Code must have teeth: consumer groups

Australia’s banks will have to commit to strict enforcement and strong resourcing for the new Code of Banking Practice, if the Code is to achieve real change in the industry, say consumer advocates....

Stop the spread: New ASIC powers to be extended to funeral insurance, “buy now pay later” credit

The Turnbull Government is set to boost the power of the corporate regulator, with proposed legislation that would allow ASIC to stop even more predatory products from hurting Australians. This leg...

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